Speech-to-text analysis is performed on a greeting portion of a communication directed to a recipient to identify a name. The identified name is determined not to correspond to the recipient. A forwardee is identified based on determining that the identified name does not correspond to the recipient. The communication is forwarded to a message box of the forwardee.

A computing device includes a memory; and a processing circuit coupled to the memory and configured to receive call data regarding a plurality of telephone calls placed to the computing device, each of the plurality of telephone calls being placed by a caller; prioritize each caller based on the call data and prioritization data stored in the memory, the prioritization data providing an indication of a relationship between each caller and a receiver associated with the computing device and including at least one of electronic contact data, electronic calendar data, and social media data; determine a future time for each caller to speak with the receiver based on the prioritization of each caller; and transmit a message to each caller providing an indication of the future time.

A method and an apparatus for notification of a message reception according to a property of a received message are disclosed. A first terminal receives a message transmitted from a second terminal, determines a notification method corresponding to the received message based on a result of the analysis of the received message, and then outputs a notification signal according to the determined notification method.

A method and an apparatus for implementing a voice mailbox is presented, including receiving a call request that is from a first terminal and whose destination address is a second terminal; sending a call response to the first terminal based on the call request, where the call response is used to instruct a user of the first terminal to leave a voice message; receiving a voice message that is sent by the first terminal after the call response is received; recognizing words in the voice message, to convert the voice message into a word text; and performing, according to the word text, a reply operation with respect to the first terminal or a notification operation with respect to the second terminal.

Methods, systems, computer programs, and computer-readable media to provide users with a direct-call-to-voicemail service are described. A direct-call-to-voicemail system includes a caller's user equipment, a proxy server, and a voicemail server for recording voice messages for a callee. The caller's user equipment sends the proxy server a call set-up request comprising information indicating a request by the caller to record a voicemail directly on the voicemail server serving the callee. The proxy server, responsive to discriminating the information indicating a request for direct recording of a voice message, retrieves callee status information, and, responsive to discriminating direct-voicemail authorization data in the retrieved callee status information, sets up a communication session between the caller's user equipment and the voicemail server, to enable recording of the voice message.

Systems and techniques are described herein for providing alternate options to a voice caller to record a message rather than be placed on or remain on hold. For example, a process may include: receiving a voice call; determining that no appropriate agent device of a plurality of agent devices are currently available to service the voice call; determining that a trigger condition is met, wherein the trigger condition determines whether an option to record a message is offered; providing a record message option, wherein the recorded message option is provided when the trigger condition is met; receiving a recorded message in response to providing the record message option; analyzing the recorded message to determine an intent; and providing the recorded message to an agent based on the intent, wherein the agent performs a response action after assessing the recorded message.

Embodiments relate to preventing deep fake voicemail scams. In response to receiving a voice message, an intent of the voice message is determined. The intent is determined to relate to a persuasion technique. A warning is provided about the voice message.

Methods and apparatus for processing a voicemail message to generate a textual representation of at least a portion of the voicemail message. At least one emotion expressed in the voicemail message is determined by applying at least one emotion classifier to the voicemail message and/or the textual representation. An indication of the determined at least one emotion is provided in a manner associated with the textual representation of the at least a portion of the voicemail message.

A computing device includes a memory; and a processing circuit coupled to the memory and configured to receive call data regarding a plurality of telephone calls placed to the computing device, each of the plurality of telephone calls being placed by a caller; prioritize each caller based on the call data and prioritization data stored in the memory, the prioritization data providing an indication of a relationship between each caller and a receiver associated with the computing device and including at least one of electronic contact data, electronic calendar data, and social media data; determine a future time for each caller to speak with the receiver based on the prioritization of each caller; and transmit a message to each caller providing an indication of the future time.

Information associated with messages and/or missed calls is provided to a subscriber. Calls received but not answered by the subscriber may be monitored. Each monitored call is classified as one of a missed call and a message. The monitored calls may be summarized based on a customizable rule set to create a summary. The summary is provided to the subscriber via, for example, a voice notification.