Patent classifications
H04M3/53383
SYSTEM AND METHOD FOR ASSOCIATING AUDIO CLIPS WITH OBJECTS
A system and method for associating an audio clip with an object is provided wherein the voice-based system, such as a voicemail system, is used to record the audio clips.
Mobile-device-based carrier voicemail reduction
A mobile device having phoning capabilities also include capabilities to optionally reduce an operating load on a centralized mobile carrier voicemail system. The user of the mobile device is presented with a notification of an incoming call and is provided with an opportunity to answer the call in a traditional fashion, to optionally engage the centralized mobile carrier voicemail system, or to instead have the mobile device manage options relating to locally obtaining a voicemail from a maker of the incoming call. When the mobile device manages obtaining a voicemail from the maker of the incoming call, the voicemail is originally obtained and is stored locally, without use of centralized carrier resources at the time of recording the voicemail, and the mobile device can also play the recorded voicemail at any time without use of the centralized carrier resources.
System and method for associating audio clips with objects
A system and method for associating an audio clip with an object is provided wherein the voice-based system, such as a voicemail system, is used to record the audio clips.
SYSTEMS FOR IDENTIFYING THE ANSWERING PARTY OF AN AUTOMATED VOICE CALL
Disclosed herein are systems and methods for determining whether an automated telephone call has been answered by a particular user, a different person, or a voicemail service. In response to determining that the call has been answered by the user, a different person, or a voicemail service, the systems and methods can output different respective messages, initiate messaging to the user via alternate communication paths, or perform other actions.
VOICE BOT FOR SERVICE PROVIDERS
A device is configured to communicate on a mobile communications network. An incoming call is received, and it is determined that the incoming call meets a predetermined criteria indicating a probable source of the incoming call. On a display of the device, an option is rendered for answering the incoming call with a generated voice response in lieu of a voice of a user of the device. Text options for generating a voice response are also rendered. The incoming call is answered and generated speech corresponding to the selected text option is sent.
VIDEO GREETING PLAYING METHOD, SYSTEM, SERVER AND STORAGE MEDIUM
Embodiments of the present application relate to the technical field of communication, and provide a video greeting playing method, system, server and storage medium. The video greeting playing method includes: in response to receiving a call transfer request indicating that a first terminal fails to call a second terminal, acquiring a type of a media channel currently accessed by the first terminal; in response to that the type of the media channel currently accessed by the first terminal is audio, performing video media negotiation with the first terminal; and in response to that the video media negotiation with the first terminal succeeds, sending a video greeting pre-recorded by the second terminal to the first terminal for the first terminal to play the video greeting.
Virtual Office Receptionist
Provided is an office receptionist system formed from a distributed set of system valets and a system concierge. The system valets record and pass human inquiries at various points of ingress and egress to the system concierge. The system concierge parses each inquiry, determines the type of inquiry being made, and further determines whether the inquiry provides sufficient information for the determined inquiry type. The sufficiency of the inquiry is determined from a rule set that further defines different data sources from which the system concierge obtains data elements for generating a response to the inquiry as well as the actions to perform as part of responding to the inquiry. The response is returned to the system valet originating the inquiry for playback thereon.
SYSTEM AND METHOD FOR ASSOCIATING AUDIO CLIPS WITH OBJECTS
A system and method for associating an audio clip with an object is provided wherein the voice-based system, such as a voicemail system, is used to record the audio clips.
Managing voicemail systems
Methods, systems, and computer-readable and executable instructions for managing a voicemail system are described herein. One method for managing a voicemail system includes receiving a call log from a voicemail box subscribed to a voicemail management system, identifying metadata associated with the call log from the voicemail box, identifying one or more criteria within the metadata based on a request for a report, and generating a report using the one or more criteria within the metadata associated with the call log from the voicemail box to manage the voicemail system.
Mobile-Device-Based Carrier Voicemail Reduction
A mobile device having phoning capabilities also include capabilities to optionally reduce an operating load on a centralized mobile carrier voicemail system. The user of the mobile device is presented with a notification of an incoming call and is provided with an opportunity to answer the call in a traditional fashion, to optionally engage the centralized mobile carrier voicemail system, or to instead have the mobile device manage options relating to locally obtaining a voicemail from a maker of the incoming call. When the mobile device manages obtaining a voicemail from the maker of the incoming call, the voicemail is originally obtained and is stored locally, without use of centralized carrier resources at the time of recording the voicemail, and the mobile device can also play the recorded voicemail at any time without use of the centralized carrier resources.