A system is configured to receive boarding pass data or other passenger data from passengers as they arrive at an airport. Data is received at a scanner or other location, and private or irrelevant data is redacted by a secure device at that location before a redacted dataset is provided to an airport management server (AMS). The secure device includes various security features to prevent intentional or accidental misuse of received data, including secure data connections and software processes. Real-time passenger data is combined with historic passenger data and data from other sources (e.g., local weather, local traffic, door traffic sensors) to profile passenger characteristics and generate passenger arrival predictions for upcoming time periods. Predictions and related information may be visualized and displayed via a dashboard, which may also include controls for providing messaging and management of systems and devices.

In order to reduces a risk that a user of a baggage check-in machine is infected with a virus or the like, a baggage check-in machine (1) includes: an inner display (11) that displays an image which includes an operation target region and which is related to baggage check-in; an image formation section (30) that causes the image displayed on the inner display (11) to be formed as an aerial image in air around the baggage check-in machine (1); an operation identification section (102) that identifies an operation conducted with respect to a part in the aerial image which corresponds to the operation target region; and a process performance section (105) that carries out, in accordance with the operation which has been identified, a process related to the baggage check-in.

A bag unlocking method includes receiving, by a bag handling system, a bag during a check-in process. The bag handling system identifies, from a travel carrier system, traveler information corresponding to the bag. A securing device of the bag is programmed, using an unlock code pertaining to the traveler information. The bag handling system reads a bag tag of the bag at a baggage inspection station and determines the unlock code pertaining to the bag tag. The bag handling system transmits the unlock code to cause the securing device to unlock at the baggage inspection station.

Ticket information, such as an airline boarding pass may be stored on a mobile device. The presence of a geolocation device such as a Bluetooth beacon is detected by the mobile device in a departure location such as an airport. On detection by the mobile device of a further geolocation device when the mobile device is proximate a self-service function an application on the mobile device is triggered which directs the mobile device to a self-service function such as a bag drop and instructs the mobile device user how to use the self-service function.

Proposed are a system and method for checking out a passenger hand-luggage in an airport. The system for checking out a passenger hand-luggage in an airport includes: a platform configured to load a passenger hand-luggage thereon; a weight measurer configured to measure a weight of the passenger hand-luggage loaded onto the platform; a size measurer configured to measure a size of the passenger hand-luggage loaded onto the platform; an allowance-information provider configured to provide allowance information based on the loaded passenger hand-luggage; and a regulation-based determiner configured to compare the weight and size of the passenger hand-luggage measured by the weight measurer and the size measurer with an allowance allowed for the loaded passenger hand-luggage, and provide check-out information about whether the passenger hand-luggage loaded onto the platform is within the allowance.

A bag unlocking method includes receiving, by a bag handling system, a bag during a check-in process. The bag handling system identifies, from a travel carrier system, traveler information corresponding to the bag. A securing device of the bag is programmed, using an unlock code pertaining to the traveler information. The bag handling system reads a bag tag of the bag at a baggage inspection station and determines the unlock code pertaining to the bag tag. The bag handling system transmits the unlock code to cause the securing device to unlock at the baggage inspection station.

A method, apparatus, system, and computer program product for planning multimodal travel. A planning request for the multimodal travel from a first location to an second location is received. Candidate routes are determined for a passenger that is customized for a set of customization parameters a using the first location, the second location, and a set of passenger preferences. A candidate route in the candidate routes comprises a first leg from the first location to a first vertiport via a first modality, a second leg for a passenger air vehicle to travel from the first vertiport to a second vertiport using an air modality, and a third leg from the second vertiport to the second location using a second modality. The candidate route in the candidate routes is selected to form a route for the multimodal travel for the passenger when a user input is received selecting the candidate route.

An example processing station for registering a passenger's luggage for a trip is provided, the processing station comprising: an injector for receiving a piece of luggage associated with the passenger; at least one sensor associated with the injector for sensing whether the dimensions of the piece of luggage exceed a predetermined limit; a weighing machine associated with the injector for weighing the piece of luggage whilst in the injector; a controller associated with the at least one sensor and weighing machine, the controller being adapted to accept the piece of luggage if feedback from the at least one sensor and weighing machine indicate that dimensions and weight of the piece of luggage are within respective predetermined limits; and an injector conveyor in the floor of the injector for conveying the piece of luggage in a first direction, if accepted, to a downstream collector conveyor system.

Systems and methods are described for facilitating interaction between a ticket holder and a self-service function related to a ticket. Using a mobile device, a machine-readable code is scanned associated with the self-service function to retrieve an identifier of the self-service function and to activate an application or a web session on the mobile device. A first connection session can be established between the mobile device and a cloud broker service. A second connection session can be established between the self-service function and the cloud broker service. The cloud broker service can generate an end to end session via the first connection session and the second connection session by mapping an identifier of the mobile device with the identifier of the self-service function. The self-service function can communicate through the cloud broker service to the application of the mobile device.

Systems and methods are provided for handling luggage. One exemplary system includes an interface that receives input from a check-in system that indicates sizes and weights for pieces of luggage that are each associated with a unique identifier; and a controller that selects a delivery, identifies pieces of luggage for the delivery, correlates the delivery with dimensions of a cargo hold of a vehicle servicing the delivery, receives input indicating a loading restriction for loading luggage into the cargo hold, and generates a baggage map. The baggage map is based on the sizes and the weights of the pieces of luggage for the delivery, indicates a location for each piece of luggage for the delivery within the cargo hold, and complies with the loading restriction. The system further includes a memory that stores the baggage map.