E03C2001/2313

Enhanced abandoned call recovery for a contact center

An enhanced abandoned call recovery (“E-ACR”) process allows certain abandoned calls to be eligible for a callback call. An E-ACR assignment point defines which abandoned calls in an inbound campaign or interactive voice response (“IVR”) menu are eligible to be processed to determine whether the E-ACR callback should occur. The determination of whether a callback occurs involves various compliance tests, such as ensuring calling window, call attempts, and other regulatory concerns are addressed. Once a callback is determined to occur, it is associated with a specific campaign to ensure the called party is provided with agents having the skill set as defined for that assignment point. In this manner, only eligible callers receive an E-ACR callback, and further receive the callback in a compliant manner and handled by the same skill set of agents as would have been allocated to the caller had they not abandoned their call.

SYSTEM AND METHOD FOR DISPOSING OF FLUID FROM A KITCHEN SINK

A fluid-disposing system for a galley sink includes: a galley sink for a galley cabin monument, a self-regulating valve, a control unit, a sensor, and a signal connection between the sensor and the control unit. The valve input is connected to a fluid line, connected to a drainage opening of the galley sink. The valve is arranged underneath the drainage opening, such that fluid from the galley sink can flow through the associated drainage opening into the fluid line. The valve output is designed to be couplable with a source of negative pressure. The valve is designed to automatically open at a predetermined amount M1 of fluid in the fluid line, such that fluid can flow out of the fluid line, and to automatically close at a predetermined amount M2 of fluid in the fluid line, such that the predetermined amount M2 of fluid remains in the fluid line.

Portable Hand-Washing Station with Grey-Water Discharge Prevention

A portable hand-washing station having a base, at least one sink thereabove, a grey-water storage tank in the base, and a suction tube extending from an inlet end thereof within the grey-water storage tank upwardly and from there downwardly to an outlet end thereof at a bottom portion of the base, the suction tube having a check valve in it which has a cracking pressure sufficient to prevent flow from the grey-water storage tank through the suction tube without application of suction at the outlet to overcome the cracking pressure.

Enhanced abandoned call recovery for a contact center

An enhanced abandoned call recovery (E-ACR) process allows certain abandoned calls to be eligible for a callback call. An E-ACR assignment point defines which abandoned calls in an inbound campaign or interactive voice response (IVR) menu are eligible to be processed to determine whether the E-ACR callback should occur. The determination of whether a callback occurs involves various compliance tests, such as ensuring calling window, call attempts, and other regulatory concerns are addressed. Once a callback is determined to occur, it is associated with a specific campaign to ensure the called party is provided with agents having the skill set as defined for that assignment point. In this manner, only eligible callers receive an E-ACR callback, and further receive the callback in a compliant manner and handled by the same skill set of agents as would have been allocated to the caller had they not abandoned their call.

TEST PLUG FOR A PLUMBING SYSTEM
20240110370 · 2024-04-04 ·

A plumbing fitting for a drain line of a plumbing system has a fitting body having a fluid inlet, a fluid outlet, and a cleanout port in fluid communication with a cavity defined by the fitting body. A releasable plug is positioned in the plumbing fitting upstream of a strainer body that prevents the releasable plug from passing through the fluid outlet in the released position. The releasable plug may be an expandable plug that is installed upstream of the strainer or may be a closure member that seals the strainer and is removed from the strainer to unseal the drain line. The releasable plug is actuated to a released state from outside the plumbing fitting.

System and method for disposing of fluid from a galley sink

A fluid-disposing system for a galley sink includes: a galley sink for a galley cabin monument, a self-regulating valve, a control unit, a sensor, and a signal connection between the sensor and the control unit. The valve input is connected to a fluid line, connected to a drainage opening of the galley sink. The valve is arranged underneath the drainage opening, such that fluid from the galley sink can flow through the associated drainage opening into the fluid line. The valve output is designed to be couplable with a source of negative pressure. The valve is designed to automatically open at a predetermined amount M1 of fluid in the fluid line, such that fluid can flow out of the fluid line, and to automatically close at a predetermined amount M2 of fluid in the fluid line, such that the predetermined amount M2 of fluid remains in the fluid line.

BATHTUB DRAINAGE DEVICE
20240209606 · 2024-06-27 ·

A bathtub drainage device comprises: a plate, that can open and close an opening formed at a position corresponding to a position where a bather can sit on a floor of a bathtub in which hot water is stored, the plate on which at least buttocks of the bather can be placed; a rising part, that raises the plate closing the opening so that the opening is opened; an acquisition unit, that acquires information indicating a state of the bather; and a control unit, that controls the rising part so as to raise the plate so that the opening is opened and so as to discharge, from the opening, the hot water stored in the bathtub, when the information acquired by the acquisition unit indicates an abnormal state of the bather.

Drainer Using Height Adjustable Basket to Adjust Height of Floating Body
20180291604 · 2018-10-11 ·

This invention discloses a drainer that uses height-adjustable basket to control the height of floating body. It is characterized in that the drainer includes body, height-adjustable basket, floating body and water-saving component. The drainer body comprises a water inlet, inner cavity of drainer body, height adjustment column and the water outlet. The height-adjustable basket, floating body and water-saving component are alternately set in the drainer body, and the water-saving component is closer to the water outlet.

Bathtub drainage device
12480296 · 2025-11-25 ·

A bathtub drainage device comprises: a plate, that can open and close an opening formed at a position corresponding to a position where a bather can sit on a floor of a bathtub in which hot water is stored, the plate on which at least buttocks of the bather can be placed; a rising part, that raises the plate closing the opening so that the opening is opened; an acquisition unit, that acquires information indicating a state of the bather; and a control unit, that controls the rising part so as to raise the plate so that the opening is opened and so as to discharge, from the opening, the hot water stored in the bathtub, when the information acquired by the acquisition unit indicates an abnormal state of the bather.