Systems, methods, and software described herein manage tickets in an industrial automation environment. In one implementation, a ticket management service is configured to obtain a plurality of tickets from a plurality of data sources and extract attributes from each ticket in the plurality of tickets. Once extracted, the ticket management service may, for each ticket in the plurality of tickets, generate at least one ticket in a unified format and add the at least one ticket to a ticket database. The ticket management service may then use the ticket database to present ticket summaries to users associated with the industrial automation environment.

The present disclosure provides an Industrial Internet of Things and a control method of an Industrial Internet of Things for handling failure of an assembly line equipment. The Industrial Internet of Things include a user platform, a service platform, a management platform, a sensor network platform, and an object platform interacting in sequence. The service platform, the management platform, and the sensor network platform all adopt an independent arrangement. The object platform is configured as a plurality of manufacturing equipment arranged in sequence according to a process sequence on the assembly line, and each of the manufacturing equipment separately corresponds to the service platform, the management platform, and the sensor network platform.

The present disclosure provides an Industrial Internet of Things system for intelligent repair of manufacturing equipment and a control method. The Industrial Internet of Things system includes a management platform, a sensor network platform, and an object platform interacting in sequence. The object platform is configured as a plurality of manufacturing equipment arranged in sequence according to a process sequence on the assembly line. The management platform is configured to issue self-repair instructions and failure handling instructions corresponding to the intelligent repair method to the corresponding manufacturing equipment through the sensor network platform, so as to realize the automatic repair of manufacturing equipment, reduce the cost of manual troubleshooting, and ensure the normal production and manufacturing of the assembly line.

A device management system for performing validation prior to commissioning at least one field device. The system includes a commissioning tool operable to receive at least one source file relating to the at least one field device for import operation, and a processor operable to check the source file for any error. If at least one error is found in the source file, the processor is operable to refer to an error resolution database for providing guidance on resolution of error associated with the source file without terminating the import operation.

A work management device manages a board work line having multiple board work machines for performing work on a board. The work management device includes a problem detection section configured to detect that a problem has occurred in any of the multiple board work machines; a handling method database configured to accumulate handling methods for problems; an updating section configured to update handling methods for problems at any time; and a work instruction section configured to extract and indicate to an operator a handling method for a problem from the handling method database when the problem detection section detects that the problem has occurred.

A control system which controls a control target includes a controller connected to one or more devices through a network, and an information processing apparatus connected to the controller. The controller includes an event log containing an event having occurred during a control operation, and network statistical information containing statistical information associated with data transmission on the network. The information processing apparatus includes a factor estimation unit that provides an interactive user interface in accordance with selection of an anomaly phenomenon registered in the event log.

A data collection system including a device having a communication function and a data collection apparatus configured to collect data transmitted from the device. The data collection apparatus includes a receiver configured to receive data transmitted from the device, a data analyzer configured to acquire analyzed data by analyzing the received data according to analysis data format different for each device, a first data storage which is a non-rewritable storage, a second data storage which is storage that can be accessed faster than the first data storage and that stores a smaller amount of data than the first data storage, a data writer configured to writes and stores the data received by the receiver to the first data storage, and writes and stores the analyzed data acquired by the data analyzer to the second data storage.

Systems, methods, and software described herein manage tickets in an industrial automation environment. In one implementation, a ticket management service is configured to obtain a plurality of tickets from a plurality of data sources and extract attributes from each ticket in the plurality of tickets. Once extracted, the ticket management service may, for each ticket in the plurality of tickets, generate at least one ticket in a unified format and add the at least one ticket to a ticket database. The ticket management service may then use the ticket database to present ticket summaries to users associated with the industrial automation environment.

A factory management system has a database for managing a factory in which a production line is provided. The factory management system includes a communication unit, a collection and storage unit and a compilation and display unit. The communication unit connects production facilities of the production line with host systems such that the production facilities and the host systems communicate with each other. The collection and storage unit is one of the host systems and collects production status data on a production status from the production facilities via the communication unit and stores the production status data in the database. The compilation and display unit is provided separately from the collection and storage unit via a communication interface. The compilation and display unit compiles a predetermined data out of the production status data stored in the database and display the first predetermined data.

A control system which controls a control target includes a controller connected to one or more devices through a network, and an information processing apparatus connected to the controller. The controller includes an event log containing an event having occurred during a control operation, and network statistical information containing statistical information associated with data transmission on the network. The information processing apparatus includes a factor estimation unit that provides an interactive user interface in accordance with selection of an anomaly phenomenon registered in the event log.