A method for controlling a serving robot is provided. The method includes the steps of: acquiring first sensor data on at least one object placed on a support coupled to a serving robot, using at least one first sensor coupled to the serving robot; deciding whether the at least one object is a serving object on the basis of the first sensor data, and when the at least one object is decided to be a serving object, determining properties of illumination of the serving robot to be applied to the serving object on the basis of the first sensor data; and dynamically changing the properties of the illumination of the serving robot on the basis of information on surroundings acquired during travel of the serving robot.

A method for controlling a serving robot is provided. The method includes the steps of: determining a first time to request payment from a customer on the basis of identification information on the customer and information on an order of the customer acquired with respect to the customer; acquiring information on eating status of the customer at a second time associated with the first time; and adjusting at least one of the first time and the second time on the basis of at least one of the information on the eating status of the customer and information on an additional order of the customer additionally acquired with respect to the customer.

A method for controlling a patrolling robot is provided. The method includes the steps of: acquiring, as first situation information on the patrolling robot, at least one of weight information on a support coupled to the patrolling robot and image information on the support and information on a location of the patrolling robot in a patrolling place; and determining a task and a travel route of the patrolling robot on the basis of the first situation information.

A method for controlling a serving robot is provided. The method includes the steps of: generating at least one character on the basis of at least one property related to a voice, and determining a character to be applied to a serving robot from among the at least one generated character; and generating at least one piece of visual information corresponding to the determined character, and determining a piece of visual information to be applied to the serving robot from among the at least one generated piece of visual information.

A method and apparatus for controlling an operation of a service robot is disclosed. The method includes measuring, by processing circuitry, an evaluation index of the service robot based on sensor data in a service mode; determining, by the processing circuitry, an operation mode of the service robot from a set of at least two operation modes based on the measured evaluation index; selecting, by the processing circuitry, a behavior to be applied to the operation of the service robot from a set of at least two behaviors based on the operation mode; and controlling, by the processing circuitry, the operation of the service robot based on the behavior.

A robot and a method for controlling a robot are provided. The method includes: acquiring an image of a user; acquiring, by analyzing the image, a first information regarding a position of the user and a gaze direction of the user; acquiring, based on an image capturing position associated with the image and an image capturing direction associated with the image, matching information for matching the first information with a map corresponding to an environment in which the robot is operated; acquiring, based on the matching information and the first information, second information regarding the position of the user on the map and the gaze direction of the user on the map; and identifying an object corresponding to the gaze direction of the user on the map by inputting the second information into an artificial intelligence model trained to identify an object on the map.

A robotic system includes a robotic vehicle having a propulsion system, one or more sensors that image data representative of an external environment, and a controller that determines a waypoint for the robotic vehicle to move toward. The controller determines limitations on movement of the robotic vehicle toward a waypoint. The limitations are based on the image data. The controller controls the propulsion system to move the robotic vehicle to the waypoint subject to the limitations on the movement to avoid colliding with one or more objects. The controller determines one or more additional waypoints subsequent to the robotic vehicle reaching the waypoint, determines one or more additional limitations on the movement of the robotic vehicle toward each of the respective additional waypoints, and control the propulsion system of the robotic vehicle to sequentially move the robotic vehicle to the one or more additional waypoints.

A customer service robot may be limited to a maximum physical ability, such as speed of travel, speed of a robotic arm, etc. However, certain customers may be uncomfortable with a robot operating at the maximum capacity. Accordingly, a customer may have an attribute associated with a performance-limiting criteria. The criteria then limits the robot to operations within operational parameters associated with the performance-limiting criteria. As a benefit, a robot may be transformed to provide a better customer service experience by working quickly to address a customer service task, but within the confines of what a particular customer, or customer type, may consider comfortable or acceptable.

A customer service robot may be selected, or configured, to address a particular work item. Robots may comprise different functionality due to absent software or hardware or due to existent but worn or non-compliant components. A particular work item may have several means of resolution. A particular resolution path is selected in accord with the ability of a robot. Should no path exist, the robot may be transformed by the addition or installation of hardware and/or software to provide the absent functionality. Resolution paths may also be weighted based on the level of success provided by prior resolution paths and/or the requirement for human involvement. Accordingly, a resolution path may be provided that balances robot capability with the likelihood of success and an appropriate level of human involvement.

A service robot is provided to communicate with other devices of a service location, such as another robot. A first and second robot may be tasked with performing a customer service task requiring a physical interaction. The first robot may determine that the second robot lacks instructions to perform the customer service task. Upon making the determination, the first robot retrieves physical interaction instructions and causes the second robot to load and execute the physical interaction instructions. The second robot is then transformed, by the first robot, into a configured robot able to perform the customer service task.