A system and method for allowing an assignee to rapidly collect data about a bug/error that is associated with the execution of a software application on a computing device. The method includes including receiving, from a client device, a request to resolve an error associated with an execution of an application on a remote server. The request includes configuration information for connecting to the remote server and an identifier to a component of the application. The method includes determining one or more files associated with the component of the application. The method includes establishing a connection to the remote server using the configuration information. The method includes retrieving the one or more files from the remote server via the connection. The method includes granting, to an assignee device, access to the one or more files that were retrieved from the remote server.

Devices and techniques for a storage backed memory package save trigger are disclosed herein. Data can be received via a first interface. The data is stored in a volatile portion of the memory package. Here, the memory package includes a second interface arranged to connect a host to a controller in the memory package. A reset signal can be received at the memory package via the first interface. The data stored in the volatile portion of the memory package can be saved to a non-volatile portion of the memory package in response to the reset signal.

To be able to support the efficient handling of problems during maintenance. A management board determines an accomplishment sequence of handling manipulation for failures on a maintenance target. The management board includes a CPU, memory, and a storage device. The memory or the storage device stores: condition information associating the handling manipulation with a condition concerning at least accomplishment or non-accomplishment of the manipulation; and failure handling information that associates a failure occurring on the maintenance target with the handling manipulation. The CPU is configured to determine the accomplishment sequence of the handling manipulations so that multiple handling manipulations for multiple failures occurring on the maintenance target satisfy the condition.

A method for exchange of equipment performance data includes the steps of: obtaining performance data of a communicatively-insulated device; converting the performance data into a scannable code; capturing an image of the scannable code; decoding the scannable code using a communicatively-enabled device to extract an address string encoded in the scannable code, the address string comprising an address of a remote server and the performance data; initiating, by the communicatively-enabled device, a communications link with the remote server using the address string thereby to provide the performance data to the remote server; performing, by the remote server, analytics on the performance data; and sending historic device performance data and/or analytical results to a remote computing device and/or sending a link to the historic device performance data and/or analytical results to the remote computing device; wherein the communicatively-insulated device is packaging equipment and wherein obtaining the performance data comprises: running a calibration phantom through the packaging equipment; scanning the calibration phantom with a calibration unit; and using the calibration unit to generate a system status report identifying one or more operational parameters of the packaging equipment.

Event records from multiple computing devices are received at a managing unit. Individual event records include an event identifier field including an event identifier identifying a first event associated with a particular computing device, a parent event identifier field identifying a parent event that initialized the first event, and an entity identifier field including an entity identifier identifying the particular computing device. The managing unit generates log records associated with event identifiers included in the event records. The log records include state fields indicating a state of a particular event associated with a particular event identifier. Based on a correlation of the event and log records, the managing unit determines at least two computing devices associated with events resulting in an error state, and identifies parent events that initialized the events with errors. The managing unit generates a report linking the parent events to the events having an error state.

In some embodiments, the present disclosure provides an exemplary method that may include the steps of providing a computing device associated with a plurality of user; receiving output data transmitted from a target unit; analyzing the output data; transmitting a plurality of interaction commands; transmitting the plurality of interaction commands to an application or operating system; determining a plurality of identifying key words; dynamically determining a configuration screen image based on an identification of the plurality of identifying key words associated with the plurality of graphical user interface displays; automatically selecting a configuration setting associated with the plurality of interactive image elements based on the configurations screen image; and executing a plurality of ameliorative actions associated with the configuration setting.

In some examples, a system comprises a network interface; a storage device comprising machine-readable instructions; and a processor coupled to the network interface, the processor to access the storage device, wherein execution of the machine-readable instructions causes the processor to: collect crash event data; categorize the crash event data by an application executing when the crash event occurred; identify a crash event corresponding to the crash event data; create an identifier for the crash event; compare the identifier of the crash event to a list of work items, wherein each work item has an identifier; and update the list of work items based on the comparison.

A combined data processing unit (DPU) and server solution with DPU operating system (OS) integration is described. A DPU OS is executed on a DPU or other computing device, where the DPU OS exercises secure calls provided by a DPU's trusted firmware component, that may be invoked by DPU OS components to abstract DPU vendor-specific and server vendor-specific integration details. An invocation of one of the secure calls made on the DPU to communicate with its associated server computing device is identified. In an instance in which the one of the secure calls is invoked, the secure call invoked is translated into a call or request specific to an architecture of the server computing device and the call is performed, which may include sending a signal to the server computing device in a format interpretable by the server computing device.

The confidentiality of data is maintained in a case where analysis of an operation state of a facility is entrusted to the outside. An embodiment of the present invention is configured to chronologically store log data in a first storage medium, and store attribute information indicating a relevance between a type of a failure expected to occur in a facility and each of a plurality of data users; The embodiment is further configured to select, at the occurrence of a failure in the facility, a data user who has a relevance to a type of the failure from among the plurality of data users based on the attribute information, selectively read log data relating to an operation state of the facility in which the failure has occurred, and transmits the read log data to the selected data user.

In general, embodiments relate to a method for providing solutions to hardware component failures, comprising: creating a device state chain using a device state path, a current device state, and a next device state for a device; identifying root cause of a hardware component failure in the device using the device state chain; performing a context-aware search in a shared storage using the root cause of the hardware component failure; and obtaining, in response to the context-aware search, a result specifying a proposed solution for the hardware component failure.