A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.

A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.

Embodiments of the present invention provide an audio content segmentation method and an apparatus. The method includes: obtaining at least one piece of first segmentation location information of audio content; sending a segmentation location message to a server, wherein the segmentation location message carries the at least one piece of first segmentation location information of the audio content and an audio identifier of the audio content; receiving a segmentation location recommendation message sent by the server, wherein the segmentation location recommendation message carries the audio identifier of the audio content and the at least one piece of third segmentation location information; and segmenting the audio content according to the at least one piece of third segmentation location information.

A gunshot detection system includes gunshot sensor units with microphones for detecting gunshots and capturing audio data depicting the detected gunshots and other ambient sounds, an environmental board with various environmental sensors for generating environmental data indicating environmental conditions. The audio data, environmental data, and position information can be stored locally on local nonvolatile storage of the gunshot sensor unit for later retrieval by law enforcement entities. In one embodiment, the gunshot sensor units include a wired and/or wireless data transfer interface for transferring the audio data, environmental data and/or position information to handheld units of law enforcement entities. The gunshot sensor unit can also stream live captured audio data for live monitoring by a control panel, and might also include speakers for providing audio playback of audio data from the control panel.

A gunshot detection system includes gunshot sensor units with microphones for detecting gunshots and capturing audio data depicting the detected gunshots and other ambient sounds, an environmental board with various environmental sensors for generating environmental data indicating environmental conditions. The audio data, environmental data, and position information can be stored locally on local nonvolatile storage of the gunshot sensor unit for later retrieval by law enforcement entities. In one embodiment, the gunshot sensor units include a wired and/or wireless data transfer interface for transferring the audio data, environmental data and/or position information to handheld units of law enforcement entities. The gunshot sensor unit can also stream live captured audio data for live monitoring by a control panel, and might also include speakers for providing audio playback of audio data from the control panel.

Systems and methods of authenticating voice data using a ledger (blockchain). Examples include a scalable and seamless system that uses blockchain technologies to distribute trust of a conversation, authenticate persons in a conversation, track their characteristics and also to keep records of conversations. In some examples, smart phones, wearables, and Internet-of-Things (IoT) devices can be used to record and track conversations between individuals. These devices can each be used to create entries for the blockchain or a single device could be used to keep track of the entirety of the conversation. Fuzzy hashing may be used to compare newly created entries with previous entries on the ledger.

Systems and methods of authenticating voice data using a ledger (blockchain). Examples include a scalable and seamless system that uses blockchain technologies to distribute trust of a conversation, authenticate persons in a conversation, track their characteristics and also to keep records of conversations. In some examples, smart phones, wearables, and Internet-of-Things (IoT) devices can be used to record and track conversations between individuals. These devices can each be used to create entries for the blockchain or a single device could be used to keep track of the entirety of the conversation. Fuzzy hashing may be used to compare newly created entries with previous entries on the ledger.

A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations between callers and a vendor, the call information including an audio recording or transcript for each telephone conversation. The system may also identify one or more keywords from the audio recordings or transcripts and index the call information into one or more indexes based on the identified keywords. Finally, the system may determine search results responsive to a search query based on the indexing. In some embodiments, changes to customer service may be identified based on the search results.

A system for platform-independent visualization of audio content, in particular audio tracks utilizing a central computer system in communication with user devices via a computer network. The central system utilizes various algorithms to identify spoken content from audio tracks and selects visual assets associated with the identified content. Thereafter, a visualized audio track is available for users to listen and view. Audio tracks, for example Podcasts, may be segmented into topical audio segments based upon themes or topics, with segments from disparate podcasts combined into a single listening experience, based upon certain criteria, e.g., topics, themes, keywords, and the like.