G06F9/548

Customer review and ticket management system
11580580 · 2023-02-14 · ·

The present disclosure provides for a method, comprising: importing customer reviews from a plurality of external sources, wherein importing customer reviews comprises of performing a scheduled job at a pre-determined frequency that makes a functional call with property identifiers to an application programming interface operating as an individual importer; categorizing each imported customer review into a designated one or more categories; displaying each of the imported customer reviews through one or more widgets on a user interface of a management system; importing work orders generated at individual properties, wherein each work order is assigned a ticket number; importing emails transmitted to a specific email address; and generating a work order from an imported email.

Extensible communication framework and communication method supporting multiple communication protocols

The present invention provides an extensible communication framework supporting multiple communication protocols, for connecting a software platform and a device. The extensible communication framework comprises a communication interface and a communication model, wherein the communication interface comprises a device interface, a channel interface and a protocol interface. The communication model calls the device interface, the channel interface and the protocol interface during communication. When the software platform is connected with the device, a class is created in the device interface, the class is inherited from the device interface; a channel protocol is newly created in the channel interface, the channel protocol is inherited from the channel interface; a sub-protocol interface is created in the protocol interface, the sub-protocol interface is inherited from the protocol interface. The software platform communicates with the device through the communication model, and the class, the channel protocol and the sub-protocol interfaces are called during communication. The present invention makes software code maintenance and function addition become very convenient, and ultimately ensures the product software quality.

Network policy and flow state save/restore for highly available servicing

Described herein is a system and method for flow state save/restore of a virtual filtering platform. A first instance of a driver manages policy and flow state for ongoing flows between client device(s) and virtual machine(s). The virtual filtering platform is transitioned from the first instance of a driver to a second instance of the driver by serializing the policy and state for the ongoing flows on the first instance of the driver using a one pass algorithm. The serialized policy and state for the ongoing flows can be de-serialized with the ongoing flows re-established and/or reconciled on the second instance of the driver in accordance with the de-serialized policy and state for the plurality of ongoing flows. In some embodiments, a memory management technique can use a single operating system memory allocation call to allocate memory for the transition, with the technique managing utilization of the allocation memory.

API and business language schema design framework for message exchanges

In one example, a server system facilitates an exchange of messages with a remote client application. An Application Program Interface (API) receives a first request message and a second request message, wherein the first request message includes a first data payload defined by a common definition and including a first payload data, the first payload defined by a first schema definition. The second request message includes a second data payload defined by the common definition and a second payload data, wherein the second payload is defined by a second schema definition different than the first schema definition. In response to receiving the first request message, the API transmits a first response message, and in response to receiving the second request message, the API transmits a second response.

Object-Oriented Memory for Client-to-Client Communications
20230221991 · 2023-07-13 ·

Systems and corresponding methods employ an object-oriented (OO) memory (OOM) to effect inter-hardware-client (IHC) communication among a plurality of hardware clients included in same. A system comprises a centralized OOM and the plurality of hardware clients communicate, directly, to the centralized OOM device via OO message transactions. The centralized OOM device effects IHC communication among the plurality of hardware clients based on the OO message transactions. Another system comprises a plurality of OO memories (OOMs) capable of inter-object-oriented-memory-device communication. A hardware client communicates, directly, to a respective OOM device via OO message transactions. The inter-object-oriented-memory-device communication effects IHC communication among the plurality of hardware clients based on the OO message transactions.

OBJECT-ORIENTED INFRASTRUCTURE-AS-CODE PLATFORM (OOIACP)

Novel tools and techniques are provided for implementing object-oriented infrastructure-as-code platform (“OOIACP”) and its functionalities. In various embodiments, an OOIACP may receive a request to perform a function from a requesting device. The OOIACP includes a declarative configuration language (“DCL”)-based infrastructure-as-code (“IAC”) software tool that provides structure and data functionalities and a wrapper tool that provides algorithm and sequence functionalities to the IAC software tool to convert the IAC software tool into an object-oriented programming (“OOP”)-based IAC system. The OOIACP uses a run command to perform the requested function, by identifying classes within a class hierarchy associated with the requested function, and initiating a set of procedures in each identified class. Each class and subclass within the class hierarchy has one or more predefined class behaviors, and each subclass inherits class behaviors of classes to which it belongs and of any intermediate subclasses.

Implementing a type restriction that restricts to a non-polymorphic layout type or a maximum value

A type restriction contextually modifies an existing type descriptor. The type restriction is imposed on a data structure to restrict the values that are assumable by the data structure. The type restriction does not cancel or otherwise override the effect of the existing type descriptor on the data structure. Rather the type restriction may declare that a value of the data structure's type is forbidden for the data structure. Additionally or alternatively, the type restriction may declare that an element count allowable for a data structure's type is forbidden for the data structure. Type restriction allows optionality (where only a singleton value for a data structure is allowed), empty sets (where no value for a data structure is allowed), and multiplicity (where only a limited element count for a data structure) to be injected into a code set independent of data type. Type restriction allows certain optimizations to be performed.

Object-oriented infrastructure-as-code platform (OOIACP)

Novel tools and techniques are provided for implementing object-oriented infrastructure-as-code platform (“OOIACP”) and its functionalities. In various embodiments, an OOIACP may receive a request to perform a function from a requesting device. The OOIACP includes a declarative configuration language (“DCL”)-based infrastructure-as-code (“IAC”) software tool that provides structure and data functionalities and a wrapper tool that provides algorithm and sequence functionalities to the IAC software tool to convert the IAC software tool into an object-oriented programming (“OOP”)-based IAC system. The OOIACP uses a run command to perform the requested function, by identifying classes within a class hierarchy associated with the requested function, and initiating a set of procedures in each identified class. Each class and subclass within the class hierarchy has one or more predefined class behaviors, and each subclass inherits class behaviors of classes to which it belongs and of any intermediate subclasses.

Maintaining minimum interface functionality in an absence of a push-based communications connection in a group-based communication system
11588914 · 2023-02-21 · ·

Methods, systems, and apparatuses are provided for maintaining minimum interface functionality in an absence of a push based communications connection in a group-based communication system.

Digital processing systems and methods for communications triggering table entries in collaborative work systems

Systems, methods, and computer-readable media for triggering table entries characterizing workflow-related communications occurring between workflow participants are disclosed. The systems and methods may involve presenting a table via a display, the table containing rows and columns defining cells, the rows and cells being configured to manage respective roles of the workflow participants; presenting on the display at least one active link for enabling workflow participants to join in a video or an audio communication; logging in memory, characteristics of the communication including identities of the workflow participants who joined in the communication; and generating an object associated with the table, the object containing the characteristics of the communication logged in memory.