Disclosed are systems, servers and methods for a multi-tenant framework that manages and controls operations of software as a service (SaaS) applications and services, and the data and metadata (e.g., files) created, updated and interacted with therefrom. The disclosed framework provides a centralized approach to managing the entitlement and provisioning of SaaS applications on client devices across a variety of channels on a network. The disclosed SaaS framework is configured for management, control, deployment and synchronization between devices, applications, systems and platforms both on-premises (on-prem or local devices/storage) and/or hosted on a network (e.g., a cloud platform, service or platform).

The journeys and/or timelines of multiple customers may be used in escalation management and/or journey mining. An event of interest, pertaining to an issue or an incident, on a timeline may be used in the escalation management and/or journey mining. Escalation management is directed to addressing and resolving incidents, problems, and customer situations which could result in a high level of customer dissatisfaction or damage to a service provider's reputation, using the appropriate response and/or resources. Journey mining is directed to using patterns across customers and their journeys to determine where things in the journey went differently than what was expected.

Systems and methods for synchronizing data between a customer data management system and a data warehouse system. A data warehouse server may constantly monitor a dynamic metadata flow from the customer data management system, compare it with the metadata in the data storage device, and dynamically update the metadata in the data storage device. The data warehouse server may track activities over time and accumulate a long running history, which may include multiple versions of accounts in the customer data management system, e.g., the account as of today, the account as of yesterday, and another version that was the account two weeks ago.

Systems and methods for synchronizing data between a customer data management system and a data warehouse system. A data warehouse server may constantly monitor a dynamic metadata flow from the customer data management system, compare it with the metadata in the data storage device, and dynamically update the metadata in the data storage device. The data warehouse server may track activities over time and accumulate a long running history, which may include multiple versions of accounts in the customer data management system, e.g., the account as of today, the account as of yesterday, and another version that was the account two weeks ago.

A method and apparatus for generating a user intention understanding satisfaction evaluation model, a method and apparatus for evaluating a user intention understanding satisfaction, an electronic device and a storage medium are provided, relating to intelligent voice recognition and knowledge graphs. The method for generating a user intention understanding satisfaction evaluation model is: acquiring a plurality of sets of intention understanding data, at least one set of which comprises a plurality of sequences corresponding to multi-round behaviors of an intelligent device in multi-round man-machine interactions; and learning the plurality of sets of intention understanding data through a first machine learning model, to obtain the user intention understanding satisfaction evaluation model after the learning, wherein the user intention understanding satisfaction evaluation model is configured to evaluate user intention understanding satisfactions of the intelligent device in the multi-round man-machine interactions according to the plurality of sequences corresponding to the multi-round man-machine interactions.

Embodiments of the present disclosure provide methods and systems for providing management of customer gratitude feedbacks received in respect of a customer service catered by a first user to a second user. A plurality of user devices executes, via a server, a gratitude feedback management application that displays predefined categories of the customer gratitude feedbacks. The second user is prompted to select at least one predefined category of the customer gratitude feedbacks and send it to the first user, via the respective user devices. The received customer gratitude feedbacks are analyzed and subsequently, at least one award badge is assigned to the first user and the second user. The assigned award badge may be added to the respective user profile of the first user for future use in the career growth of the first user.

A sheet providing method provides a sheet that is used by being applied to a body surface of an individual user. The method involves determining a shape and dimensions of a sheet for each individual user U based on body surface information of the individual user; and forming the sheet by controlling a discharge nozzle that discharges a raw material of the sheet based on information regarding the shape and the dimensions of the sheet. Also, a sheet providing system having a sheet specification determining unit that determines a shape and dimensions of a sheet for each individual user based on body surface information of the individual user; and a sheet forming unit that forms the sheet by controlling a discharge nozzle that discharges a raw material of the sheet based on information regarding the shape and the dimensions of the sheet.

An information processing device stores vehicle information on each of a plurality of vehicles, and the information processing device includes one or more processors configured to: acquire an attribute of a user who browses the vehicle information; and change a display content that is the vehicle information displayed on a terminal device based on the attribute.

A system includes a server including a controller. The controller is configured to obtain information regarding consent or non-consent of a user of a vehicle to disclosure of history data of the vehicle to a third party, and determine, when determination is made that consent of the user is not obtained, whether to transmit a signal that prompts for obtaining consent of the user, based on at least one of the history data of the vehicle and user activity information of the user.

Certain aspects of the disclosure are directed to context aggregation in a data communications network. According to a specific example, user-data communications between a client-specific endpoint device and the other participating endpoint device during a first time period can be retrieved from a plurality of interconnected data communications systems. The client entity can be configured and arranged to interface with a data communications server providing data communications services on a subscription basis. A context can be determined for each respective user-data communication between the endpoint devices during the first time period. A plurality of user-data communications between the client-specific endpoint device and the other participating endpoint device can be aggregated during a second time period, and a context can be determined for the aggregated user-data communications during the second time period based on a comparison of the aggregated user-data communications and the user-data communications during the first time period.