Embodiments of the present disclosure provide for identification and output of improved predicted operational support data object(s). Embodiments utilize particular data sets and data model implementations to identify and select predicted operational support data object(s) determined as associated with the highest confidence to assist in resolving a particular malfunction affecting a networked device in a dynamic home communications network. Such embodiments enable resolution of the malfunction, utilizing the predicted operational support data object(s), with improved success rates and without requiring performance of additional and/or alternative support processes.

An adaptive cloud conversation platform capable of making automated decisions regarding when and how to establish ongoing communications with consumers so as to maximize the relationship between the consumer and a given brand. The system has a connection management services layer which determines what communications should be established and how they should be established, an initiation management services layer which determines when communications should be established, and a user management services layer which stores information about consumers and brands for determination of when and how communications should be established. Certain of these services have machine learning algorithms incorporated into them trained to perform analyses of the particular type of operation handled by that service.

The outputs of each service can be used as inputs to other services, such that a network of machine learnings algorithms is created which determines when and how to establish ongoing communications with consumers.

A system for digital content that includes a content management system, an ontology manager and a chat bot, all executing and in communications coupling on a digital data processing system. The content manager stores a plurality of tagged digital assets. The ontology manager stores a list of (or otherwise maintains) plural facets, each corresponding to one or more tags—and at least one corresponding to two or more tags, e.g., of differing domains—of the content management system, One or more dialog segments and sequence identifiers are maintained in the ontology manager as well, each associated with one or more other facets. The chat bot drives a conversation with an end-user based on facets identified as associated with assets in the content management system and using dialog segments associated with those facets, while excluding those facets not so identified. The digital data processing system generates and transmits to the user digital assets identified through that conversation and, when used in connection with commerce, may facilitate acquisition from inventory of items represented by those assets.

A system for digital content that includes a content management system, an ontology manager and a chat bot, all executing and in communications coupling on a digital data processing system. The content manager stores a plurality of tagged digital assets. The ontology manager stores a list of (or otherwise maintains) plural facets, each corresponding to one or more tags—and at least one corresponding to two or more tags, e.g., of differing domains—of the content management system. One or more dialog segments and sequence identifiers are maintained in the ontology manager, as well, each associated with one or more other facets. The chat bot drives a conversation with an end-user based on facets identified as associated with assets in the content management system and using dialog segments associated with those facets, while excluding those facets not so identified. The digital data processing system generates and transmits to the user digital assets identified through that conversation and, when used in connection with commerce, may facilitate acquisition from inventory of items represented by those assets.

This disclosure describes systems and techniques receiving a request for information from a user and, in response, outputting the requested information along with unsolicited, interesting content that is related to, yet nonresponsive to, the requested information. In some instances, if the requested information is unknown, the techniques may output an indication that the information is unknown, followed by the additional, unsolicited, interesting content.

The application relates to a method and terminal for processing an electronic recipe, an electronic device. In the method, one presenting page is created for each recipe step of a target recipe, which facilitate a user to quickly locate a certain recipe step. Less content is shown on a single presenting page, which facilitates the user to quickly view operation content of a certain recipe step. Meanwhile, because the presenting page of each recipe step is configured with an interactive tool capable of being invoked by the user, and the interactive tool can guide the user to complete a corresponding recipe step, and as compared with a method in the prior art which requires manual and repeated memorizing or repeated viewing of a certain recipe step to complete cooking, the technical solutions of the application greatly improve cooking efficiency and user experience.

User interfaces, systems, methods, devices, media, and instructions are described for a client/contractor management and communication system with augmented reality (AR) and/or virtual reality (VR) interface elements. In one embodiment, a device receives finish and inspiration information associated with a home improvement project from a client and structures this information into finish pin data with associated project context information and 3D model data. The device uses this information to automatically generate and update a project chart for the project, along with 3D models for various subproject positions within a project chart. This information is then presented to the client and associated contractors as part of a user interface for a client/contractor system. A project chart interface enables access to 3D models in an AR or VR interface to display models of the project and various project data associated with different positions in a project chart.

A computer-implemented method, system and computer program product for providing high quality speech recognition. A first speech-to-text model is selected to perform speech recognition of a customer's spoken words and a second speech-to-text model is selected to perform speech recognition of the agent's spoken words during a call. The combined results of the speech-to-text models used to process the customer's and agent's spoken words are then analyzed to generate a reference speech-to-text result. The customer speech data that was processed by the first speech-to-text model is reprocessed by multiple other speech-to-text models. A similarity analysis is performed on the results of these speech-to-text models with respect to the reference speech-to-text result resulting in similarity scores being assigned to these speech-to-text models. The speech-to-text model with the highest similarity score is then selected as the new speech-to-text model for performing speech recognition of the customer's spoken words during the call.

An adaptive cloud conversation platform capable of making automated decisions regarding when and how to establish ongoing communications with consumers so as to maximize the relationship between the consumer and a given brand. The system has a connection management services layer which determines what communications should be established and how they should be established, an initiation management services layer which determines when communications should be established, and a user management services layer which stores information about consumers and brands for determination of when and how communications should be established. Certain of these services have machine learning algorithms incorporated into them trained to perform analyses of the particular type of operation handled by that service. The outputs of each service can be used as inputs to other services, such that a network of machine learnings algorithms is created which determines when and how to establish ongoing communications with consumers.

[Object] To propose an information processing apparatus, an information processing method, an information processing system, and a program that enable a user to check handover of information between an agent and an operator.

[Solving Means] An information processing apparatus according to the present technology is connected to be capable of communicating with a terminal apparatus of a user and a terminal apparatus of an operator who interacts with the user and has an agent that performs information exchange with the user about a specific topic. The information processing apparatus includes a control unit. The control unit causes the terminal apparatus of the user to display a situation where the agent is communicating a progress status of the information exchange to the operator.