H ELECTRICITY
H04 ELECTRIC COMMUNICATION TECHNIQUE
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
H04L41/00 Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
H04L41/50 Network service management, e.g. ensuring proper service fulfilment according to agreements
H04L41/5061 characterised by the interaction between service providers and their network customers, e.g. customer relationship management