Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes activating a connection with a chatbot server linked to a channel in a chat room, calling a chatbot block corresponding to a specific task included in the chatbot server through the chat room, transmitting a message received from a terminal of a user connected to the chat room to the chatbot server as an input of the chatbot block, and transmitting an output of the chatbot block in response to the message received from the chatbot server to the terminal of the user.

Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes activating a connection with a chatbot server linked to a channel in a chat room, calling a chatbot block corresponding to a specific task included in the chatbot server through the chat room, transmitting a message received from a terminal of a user connected to the chat room to the chatbot server as an input of the chatbot block, and transmitting an output of the chatbot block in response to the message received from the chatbot server to the terminal of the user.

A first input is received from a user input device. Based on the first input, a list of candidate intents is generated, and a plurality of agents is initialized. Each agent of the plurality of agents corresponds to a respective candidate intent. Each agent then provides a different response to the first input in accordance with its respective corresponding intent. A second input is then received that responds to one or more of the agents. Based on the agents to which the second input is responsive, the list of candidate intents is refined and, based on the refined list, one or more agents are deactivated.

A bot of bots entitlement framework is provided. The framework may include a plurality of bots. The framework may include an entitlement layer. The entitlement layer may determine whether a requestor is entitled to receive a response to a request. The determination may be based on a consumer associated with the request, a topic of the request and a level of the bot responding to the request. The requestor may transmit a request to a first bot. The first bot may determine whether the first bot can provide a response to the requestor based on whether data for the response is included in a database to which the first bot has access. The first bot may transmit the request to the entitlement layer. The entitlement layer may determine that the requestor has access to the requested data. The first bot may respond to the requestor.

Systems and methods for implementing a representative support system in a task determination system are provided. The task determination system automatically receives in real-time a set of messages between a member and a representative as these messages are exchanged. The set of messages correspond to a set of proposals associated with a task. The task determination system automatically identifying a selection of a proposal from the set of proposals based on an analysis of the set of messages. Based on the selection, the task determination system generates a set of proposal tasks and processes communications associated with these proposal tasks to monitor performance of these proposal tasks for completion of the task.

Systems and methods for implementing a representative support system in a task determination system are provided. The task determination system automatically receives in real-time a set of messages between a member and a representative as these messages are exchanged. The set of messages correspond to a set of proposals associated with a task. The task determination system automatically identifying a selection of a proposal from the set of proposals based on an analysis of the set of messages. Based on the selection, the task determination system generates a set of proposal tasks and processes communications associated with these proposal tasks to monitor performance of these proposal tasks for completion of the task.

Disambiguating question answering responses by receiving voice command data associated with a first user, determining a first user identity according to the first user voice command data, determining a first user activity context according to the first user voice command data, determining a first response for the first user, receiving voice command data associated with a second user, determining a second user identity according to the second user voice command data, determining a second user activity context according to the second user voice command data, determining a second response for the second user, determining a predicted ambiguity between the first response and the second response, altering the first response according to the predicted ambiguity, and providing the first response and the second response.

Novel tools and techniques are provided for implementing call center-based automated interface between call center agents and network orchestration systems, in some cases, via application programming interfaces (“APIs”). In various embodiments, an automated services platform may collect, from data sources, data associated with services provided by a service provider. The collected data may be autonomously analyzed to identify any issues with provisioning a service(s) to a customer. If so, one or more automation actions may be autonomously identified to address the determined issue(s). The automated services platform may autonomously send instructions to automation bots to perform the identified one or more automation actions, and may generate and present a UI on a user terminal operated by a user, the UI displaying information regarding at least one of the at least one issue, the affected service(s), the identified one or more automation actions, or the automation bots, and/or the like.

Systems, devices, media, and methods are presented for composing and sharing a message based on the motion of a handheld electronic device such as a ring. The methods in some implementations include presenting a keyboard on a display, collecting course data associated with a course traveled by the ring, and overlying a trace onto the keyboard, such that the trace is correlated in near real-time with the course traveled by the ring. In some implementations the display element is part of a portable device, such as the lens of an electronic eyewear device. Based on the course data relative to the key locations on the keyboard, the system identifies and presents candidate words to be included in a message.

One embodiment comprises a non-transitory computer readable medium comprising computer-executable instructions executable to access a conversation-enabled document and expose the conversation-enabled document on a conversation channel as a conversation into the conversation-enabled document. The conversation-enabled document can comprise a conversation component for controlling a conversation interface into the conversation-enabled document, the conversation component specifying conversation steps, routing between conversation steps and a document variable to accept a conversation participant response. The computer-executable instructions can be executable to set a document variable value in the conversation-enabled document based on the participant response received via the conversation interface; and render the conversation-enabled document to a response channel using the document variable and the page template.