A method of performing hook switching on behalf of a wireless handset based on wireless charging. The method includes obtaining, by a power transmitter of a telephone base, a handset identifier provided by a wireless handset via a power receiver that is wirelessly coupled to the power transmitter for wireless charging of the wireless handset. The method further includes determining whether the handset identifier matches a stored identifier, and based, in part, on the handset identifier matching the stored identifier, performing, by the telephone base, hook switching on behalf of the wireless handset.

An intercom network for real-time audio communication between users has a stationary element to which the users are connected, a mobile terminal that comprises an audio input and that can transmit audio signals wirelessly to the stationary element or to another user, and a device in the stationary element for user management, that administers the users connected to the stationary element, and that carries out an authorization check for logging the mobile terminal onto the stationary element. An NFC element is provided in the device on the stationary element, and an NFC counter-element is provided on the mobile terminal that can transmit authorization information to the NFC element when the mobile terminal approaches the stationary element.

A call center data transfer system includes one or more processors that are configured to receive call data related to information provided by a caller during a first portion of a call with a first customer service representative. The one or more processors are also configured to assign an identifier to the call in response to receipt of an indication that the call should be transferred from the first customer service representative, associate the identifier with the call data in one or more databases, receive the identifier as an input during a second portion of the call with a second customer service representative, and use the identifier to retrieve the call data from the one or more databases. The one or more processors are further configured to display the call data via a display for visualization by the second customer service representative.

A call center data transfer system includes one or more processors that are configured to receive call data related to information provided by a caller during a first portion of a call with a first customer service representative. The one or more processors are also configured to assign an identifier to the call in response to receipt of an indication that the call should be transferred from the first customer service representative, associate the identifier with the call data in one or more databases, receive the identifier as an input during a second portion of the call with a second customer service representative, and use the identifier to retrieve the call data from the one or more databases. The one or more processors are further configured to display the call data via a display for visualization by the second customer service representative.

A method of performing hook switching on behalf of a wireless handset based on wireless charging. The method includes obtaining, by a power transmitter of a telephone base, a handset identifier provided by a wireless handset via a power receiver that is wirelessly coupled to the power transmitter for wireless charging of the wireless handset. The method further includes determining whether the handset identifier matches a stored identifier, and based, in part, on the handset identifier matching the stored identifier, performing, by the telephone base, hook switching on behalf of the wireless handset.

A method of performing hook switching on behalf of a wireless handset based on wireless charging. The method includes obtaining, by a power transmitter of a telephone base, a handset identifier provided by a wireless handset via a power receiver that is wirelessly coupled to the power transmitter for wireless charging of the wireless handset. The method further includes determining whether the handset identifier matches a stored identifier, and based, in part, on the handset identifier matching the stored identifier, performing, by the telephone base, hook switching on behalf of the wireless handset.

A method of performing hook switching on behalf of a wireless handset based on wireless charging. The method includes obtaining, by a power transmitter of a telephone base, a handset identifier provided by a wireless handset via a power receiver that is wirelessly coupled to the power transmitter for wireless charging of the wireless handset. The method further includes determining whether the handset identifier matches a stored identifier, and based, in part, on the handset identifier matching the stored identifier, performing, by the telephone base, hook switching on behalf of the wireless handset.

An intercom network for real-time audio communication between users has a stationary element to which the users are connected, a mobile terminal that comprises an audio input and that can transmit audio signals wirelessly to the stationary element or to another user, and a device in the stationary element for user management, that administers the users connected to the stationary element, and that carries out an authorization check for logging the mobile terminal onto the stationary element. An NFC element is provided in the device on the stationary element, and an NFC counter-element is provided on the mobile terminal that can transmit authorization information to the NFC element when the mobile terminal approaches the stationary element.

An intercom network for real-time audio communication between users has a stationary element to which the users are connected, a mobile terminal that comprises an audio input and that can transmit audio signals wirelessly to the stationary element or to another user, and a device in the stationary element for user management, that administers the users connected to the stationary element, and that carries out an authorization check for logging the mobile terminal onto the stationary element. An NFC element is provided in the device on the stationary element, and an NFC counter-element is provided on the mobile terminal that can transmit authorization information to the NFC element when the mobile terminal approaches the stationary element.

A method for re-indexing in a base station a first mobile terminal to be associated with a new predefined routing configuration, the base station listing a first set of identifiers of mobile terminals and a set of context identifiers, each context identifier associated with an allocation of lines corresponding to a routing configuration for routing incoming and outgoing communications, the method including detecting a request to change a terminal's identifier, sent by the first terminal, the request including information corresponding to a context identifier listed in the base station; checking that a new terminal identifier associated with the context identifier is available, the context identifier being determined by analyzing the context information of the request; allocating a new terminal identifier to the first terminal by sending the new terminal identifier to the first terminal and changing the indexing of the new identifier of the terminal stored in the base station.