An electronic device is provided. The electronic device includes a first housing including a first face and a second face, a second housing including a third face and a fourth face, a folding part rotatably connecting the first housing and the second housing, a flexible display disposed on the first face and the third face, a camera exposed through at least a portion of the fourth face, a memory configured to store instructions, and a processor configured to determine an orientation of the electronic device and a direction in which the camera is pointed while a camera application is executed, identify the first area or the second area as an area in which a preview image acquired through the camera is displayed based at least on the determined direction and the determined orientation, and display the preview image, acquired through the camera, in the identified area using the flexible display.

Described herein is at least one non-transitory computer-readable medium comprising instructions to direct at least one processor to utilize a global dialing format. The at least one processor is directed to retrieve a phone number saved on a communication device. The retrieved phone number is converted to the global dialing format by a reformatting sequence or a manual intervention sequence and the reformatted phone number thereby obtained is saved to a contacts list on the communication device. A QR code is created for contact sharing. A local phone number is retrieved from the reformatted phone number when a user selects the reformatted phone number for dialing. The local phone number is in a destination country. A call logic sequence is initiated to assemble the dialing protocol necessary to complete the phone call. An authentication process is executed to verify that the local phone number is an actual phone number in the destination country. The authentication process results in an authenticated local phone number which is concatenated with the dialing protocol assembled by the call logic sequence. A concatenated phone number is obtained. The local phone number is saved to a call log in the global dialing format. The concatenated phone number is contacted, i.e., called or texted.

A system, process, and computer-readable medium for updating an application cache using a stream listening service is described. A stream listening service may monitor one or more data streams for content relating to a user. The stream listening service may forward the content along with time-to-live values to an application cache. A user may use an application to obtain information regarding the user's account, where the application obtains information from a data store and/or cached information from the application cache. The stream listening service, by forwarding current account information, obtained from listening to one or more streams, to the application cache, reduces traffic at the data store by providing current information from the data stream to the application cache.

A system establishes an agent communication with a customer. An agent computer with a first processor and a first memory receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future. The one or more customer records is associated with one or more customers. A second computer with a second processor and a second memory provides the batch notification identifying the batch of one or more customer records in the agent computer. The system connects the agent with the customer associated with a customer record selected from the batch by the agent.

An electronic device is provided. The electronic device includes a first housing including a first face and a second face, a second housing including a third face and a fourth face, a folding part rotatably connecting the first housing and the second housing, a flexible display disposed on the first face and the third face, a camera exposed through at least a portion of the fourth face, a memory configured to store instructions, and a processor configured to determine an orientation of the electronic device and a direction in which the camera is pointed while a camera application is executed, identify the first area or the second area as an area in which a preview image acquired through the camera is displayed based at least on the determined direction and the determined orientation, and display the preview image, acquired through the camera, in the identified area using the flexible display.

A method and system are provided. The method includes identifying content in a telecommunication session between a caller and one or more other parties. The method further includes dynamically personalizing media provided to the caller on a telecommunication device during at least a portion of a subsequent telecommunication session between the caller and at least one of the one or more other parties based on the identified content in the telecommunication session. The telecommunication session occurs prior to the subsequent telecommunication session.

Techniques are provided for telephone call information collection and retrieval. A receiver device receives a telephone call from a caller device. The receiver device collects information associated with the telephone call and stores the information in a memory. Subsequently, the receiver device displays, via a graphical user interface, the telephone number of the caller device. The receiver device receives, via the graphical user interface, a user selection of the telephone number of the caller. In response to the user selection, the receiver device displays, via the graphical user interface, the information stored in the memory, including, for example, the start and end times of the telephone call, the location(s) of the receiver device during the telephone call, and text representing the audio of the call (e.g., speech-to-text conversion of at least a portion of the audio).

Techniques for behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for pairing in a contact center including ordering one or more contacts, ordering one or more agents, comparing a first difference in ordering between a first contact and a first agent in a first pair with a second difference in ordering between a second contact and a second agent in a second pair, and selecting the first pair or the second pair for connection based on the comparing, wherein the first contact and the second contact are different or the first agent and the second agent are different.

A method is provided. The method comprises associating a first pairing strategy to a first plurality of contacts during a first period of time, associating a second pairing strategy to a second plurality of contacts during a second period of time, associating a third pairing strategy to a third plurality of contacts during a third period of time, associating the first pairing strategy to a fourth plurality of contacts during a fourth period of time, associating the second pairing strategy to a fifth plurality of contacts during a fifth period of time, associating to a sixth plurality of contacts during a sixth period of time, determining a first performance measurement based on outcomes of the first, second, fourth, and fifth pluralities of contacts, determining a second performance measurement based on outcomes of the third and sixth pluralities of contacts, and outputting data that enables a comparison of the first and second performance measurements.

Methods and systems provided herein ensure that communication sessions such as phone calls over PSTNs can be reconstructed in the event that the session ends unintentionally. Methods and systems include detecting a call ended, analyzing data associated with the call, determining, based on the data, the call ended unintentionally, and reconstructing the call based on the determination the call ended unintentionally.