Various media or other related information may be provided during a call between a calling device and a called device. One example method of operation may include initiating a call via an origination device to a recipient device, transmitting a call notification to an enhanced information server responsive to initiating the call, retrieving enhanced information associated with the intended recipient device and/or the origination device, transmitting the enhanced information to the intended recipient device and/or the origination device, and connecting the call between the origination device and the intended recipient device.

Provided is an electronic device including: a battery, a display, at least one processor, and a memory, the memory storing instructions that, when executed, cause the at least one processor to: identify a charging scheme for the battery and a state of the display upon detection of a charging start event, display a graphic object on the display using a first display scheme indicating a first charging scheme based on the state of the display based on the charging scheme being the first charging scheme, and display the graphic object on the display using a second display scheme indicating a second charging scheme based on the state of the display based on the charging scheme being a second charging scheme.

Various embodiments of the present invention relate to an electronic device including a liquid crystal, the electronic device including: a piece of glass; a display disposed under a first region of the piece of glass; a power supplying module; one or more electrode films; and one or more liquid crystal layers disposed between the one or more electrode films. The electronic device may also include: a light reflection member (e.g., cholesteric liquid crystal) disposed under a second region of the piece of glass; a processor operatively connected to the display, the power supplying module, and the light reflection member; and a memory operatively connected to the processor. The processor can check the content to be displayed through the display, and can use the power supplying module to supply power to the light reflection member on the basis of at least the checked content, so that the one or more liquid crystal layers reflects at least a portion of light incident from the outside of the electronic device. In addition, other embodiments are possible.

Methods and systems for replaying buffered audio of a telephone call are provided herein. In some embodiments, a method for replaying buffered audio of a telephone call, comprises buffering audio data associated with a telephone call when a quality of an established data connection decreases below a first threshold quality measure; playing the buffered audio data from the buffer; determining the quality of the established data connection exceeds a second threshold quality measure; and replaying the audio data from the buffer, wherein replaying the audio comprises modifying the playback rate of the buffered audio data during playback.

Techniques for hybrid behavioral pairing in a contact center system are disclosed. In one embodiment, the techniques may be realized as a method for hybrid behavioral pairing in a contact center system comprising: determining a first ordering of a plurality of contacts according to a behavioral pairing strategy with a balanced contact utilization; determining a second ordering of the plurality of contacts according to a performance-based routing strategy with an unbalanced contact utilization; determining a third ordering of the plurality of agents according to a combination of the first ordering and the second ordering having a skewed contact utilization between the balanced contact utilization and the unbalanced contact utilization; and outputting a hybrid behavioral pairing model based on the third ordering for connecting an agent to a contact of the plurality of contacts in the contact center system.

A method for computer control of online social interactions based on conversation processing. A portion of a conversation with a given user is recorded, stored in memory, and processed so as to influence subsequent interactions. These may include audio or other contextualized annunciations of subsequent telephone calls. Other modes addressing conversational processing for social purposes can result in interwoven conversation guided among threads of interest, advertising and incented participation of conversational content and placement. The invention is capable of implementation in telecommunications systems such as cellular, local exchange, and VOIP, and in combination with other forms of internet-based telecommunication, including smart phones and adaptive forums chat rooms.

A system establishes an agent communication with a customer. An agent computer with a first processor and a first memory receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future. The one or more customer records is associated with one or more customers. A second computer with a second processor and a second memory provides the batch notification identifying the batch of one or more customer records in the agent computer. The system determines a next step action by taking into account touch specific outcome correlation data, marketing outcome correlation data, and/or correlation between touch specific outcome correlation data and overall outcome data.

An audio-only caller is determined to be accessing a conference using a landline phone. The audio-only caller is prompted to provide name information via a text-based message. A response that includes the name information is received. The name information is displayed via a user interface of the conference.

Audio conference participant identification is performed to identify audio-only participants and display information indicative of their identities within user interfaces of conferences. Name information of an audio-only caller accessing a first conference at a first time is determined to be unknown. The name information is stored in a record responsive to obtaining the name information from a device of the audio-only caller. The name information is displayed in a first user interface element of the first conference, where the first user interface element is associated with the audio-only caller. The name information is retrieved from the record responsive to the audio-only caller accessing a second conference at a second time after the first time. The name information is displayed in a second user interface element of the second conference associated with the audio-only caller.

Methods, apparatuses, and/or articles of manufacture may be implemented to authenticate a subscriber of a communications device. The method may include receiving, via a server coupled to a network, a first signal that indicates a modification of one or more location descriptors corresponding to a communications device. The modification may occur in connection with receipt of the one or more location descriptors by an emergency services provider. The method may include storing a record of the modification of the one or more location descriptors in response to creation of one or more new location descriptors corresponding to a subscriber identifier, modification of one or more previously existing location descriptors corresponding to the subscriber identifier, or deletion of the subscriber identifier. The method may additionally include generating a second signal to form or update an electronic or digital identity of the communications device responsive to receiving the first signal.