A communication apparatus includes a motion sensor, a communication device, and a control device. The motion sensor detects a gesture of a user. The communication device makes communication with a terminal device on another end, through a predetermined communication network. The control device acts as a controller. The controller causes the communication device to dispatch a call to the terminal device, when the motion sensor detects a prespecified gesture, in a state where a predetermined condition is satisfied.

The disclosed technology teaches ad hoc testing a connection between subscriber mobile phone and counterpart location with which the subscriber is having trouble, including positioning a test harness near the location, remote from the subscriber and from a service technician. The harness includes a controller, two mobile phones with an audio cross-over cable connection between, and control connections between controller and phones. The cable feeds output of respective speakers to respective microphones and inhibits transmission between the phones of signals for button presses. The controller receives a test start signal from the technician and establishes a test connection between technician equipment and subscriber equipment through the counterpart location, establishing a call connection between the first phone and the technician equipment; and establishing a second test call connection between the second phone and the subscriber phone, so the technician and subscriber have an audio connection over the audio cross-over cable.

A communication gateway device to facilitate communication between at least one elevator car, a call center system, and a third party device includes a cellular communication interface including a digital cellular interface and an analog cellular interface, a wired telephone communication interface including a digital wired telephone interface and an analog wired telephone interface, and an elevator communication interface to send and receive an elevator communication to and from at least one elevator communication device associated with the at least one elevator car, the elevator communication interface associated with the cellular communication interface and the wired telephone communication interface to send and receive the elevator communication to and from at least one of the call center system and the third party device via at least one of the digital cellular interface, the analog cellular interface, the digital wired telephone interface, and the analog wired telephone interface.