A system and methods for contact center fault diagnostics, comprising a diagnostic engine and datastore of test cases used for testing components and services in a contact center, designed to operate on a contact center with a specified test campaign, allowing a contact center's various services and systems to be tested either internally or externally in an automated fashion with specified testcases being used to specify the format and expectations of a specific test, with reports of failures and points of failure being made available to system administrators.

A system and methods for contact center fault diagnostics, comprising a diagnostic engine and test cases used for testing components and services in a contact center, designed to operate on a contact center with a specified test campaign, allowing a contact center's various services and systems to be tested either internally or externally in an automated fashion with specified testcases being used to specify the format and expectations of a specific test, with reports of failures and points of failure being made available to system administrators.

A method of determining the quality of transmitted voice data can include: providing voice data at a transmitter side in a first data format, providing a first test signal in the first data format, combining the voice data and the test signal to form input data, transmitting the input data in a transmittal data format, receiving the transmitted input data at a receiver side to obtain output data, removing at least portions of a data packet in the output data or of a data packet derived therefrom in order to derive a second test signal, and analysing the derived second test signal by applying a predetermined analysis criterion in order to obtain at least one value for a quality indicator. An apparatus and system can also be configured to utilize embodiments of the method.

A system and methods for contact center fault diagnostics, comprising a diagnostic engine and test cases used for testing components and services in a contact center, designed to operate on a contact center with a specified test campaign, allowing a contact center's various services and systems to be tested either internally or externally in an automated fashion with specified testcases being used to specify the format and expectations of a specific test, with reports of failures and points of failure being made available to system administrators.

A method of determining the quality of transmitted voice data can include: providing voice data at a transmitter side in a first data format, providing a first test signal in the first data format, combining the voice data and the test signal to form input data, transmitting the input data in a transmittal data format, receiving the transmitted input data at a receiver side to obtain output data, removing at least portions of a data packet in the output data or of a data packet derived therefrom in order to derive a second test signal, and analysing the derived second test signal by applying a predetermined analysis criterion in order to obtain at least one value for a quality indicator. An apparatus and system can also be configured to utilize embodiments of the method.

A system and methods for contact center fault diagnostics, comprising a diagnostic engine and datastore of test cases used for testing components and services in a contact center, designed to operate on a contact center with a specified test campaign, allowing a contact center's various services and systems to be tested either internally or externally in an automated fashion with specified testcases being used to specify the format and expectations of a specific test, with reports of failures and points of failure being made available to system administrators.

A method of testing an emergency network, includes: simulating, by test logic, a public emergency network entity and a plurality of interfaces between the public emergency network entity and a test device; monitoring, by the test logic, the plurality of interfaces to determine that data flowed correctly on each interface in response to an emergency alert sent from the test device such that the emergency alert is not actually sent to the public emergency network entity; and determining, by the test logic, a test status for each interface indicating a success or failure of a test, for each interface, the test status based on data correctness such that the test confirms that the emergency alert and associated emergency data would be sent to the public emergency network entity correctly.

A system and method for an interruption free copper cable interception and re-routing from an existing service to a new service avoiding transmission effects during the changeover is provided. The system uses a tap line and one or more termination modules to disconnect the existing service before new service is added. Test access is also provided through use of the termination module. Non-active pairs of wires are eliminated during re-routing from an existing service to a new service. Further systems and methods are provided for removing the termination module.

A system and methods for contact center fault diagnostics, comprising a diagnostic engine and test cases used for testing components and services in a contact center, designed to operate on a contact center with a specified test campaign, allowing a contact center's various services and systems to be tested either internally or externally in an automated fashion with specified testcases being used to specify the format and expectations of a specific test, with reports of failures and points of failure being made available to system administrators.

A system and methods for contact center fault diagnostics, comprising a diagnostic engine and test cases used for testing components and services in a contact center, designed to operate on a contact center with a specified test campaign, allowing a contact center's various services and systems to be tested either internally or externally in an automated fashion with specified testcases being used to specify the format and expectations of a specific test, with reports of failures and points of failure being made available to system administrators.