In various aspects, a system that receives a first message, wherein the first message comprises a communication device identification and a feature tag having a language indication that indicates a language configuration of a user equipment. In response to the receiving the first message, storing the language indication and associating the language indication with the communication device identification. The system determines whether an incoming call is not authenticated and in response to the determining that the incoming call is not authenticated, transmitting a textual message to the communication device using the language configuration to indicate the incoming call is not authenticated.

A network device (e.g., a user's mobile phone) may be used to make a telephone call to a landline telephone associated with a client device (e.g., a business's device). If the telephone call is terminated, either the network device or the client device may generate a text message to the other and establish a communication session. The client device may present a variety of options to the network device of service requests that may be completed by text message. The network device may transmit the service request and the service request may be fulfilled by the client.

A system and method for notifying a called party of a call attempt is provided. The method comprises initiating a communication request by a calling party; routing the communication request to an intelligent network via an mobile service center; validating the communication request by the intelligent network; and handing over the communication request to an intelligent platform by the intelligent network in the event of a nonstandard trigger event such as calling party insufficient balance. The processing of communication request by the intelligent platform includes monitoring number of call attempts, introducing a delay in sending notification, monitoring availability of called party and performing one or more actions based on the delay and the availability of the called party.

A computer-implemented system and method to manage the communication of a user are disclosed. In one embodiment, when a person tries to electronically convey a message to the user, the status of the user, the identity of the person, and the urgency of the message can be identified. The access priority of the person can be determined based on the person's identity. Then, the message can be managed using one or more rules and in view of the status of the user, the access priority of the person and the urgency of the message.

Improved approaches for users of electronic devices to communicate with one another are disclosed. The electronic devices have audio and/or textual output capabilities. The improved approaches can enable users to communicate in different ways depending on device configuration, user preferences, prior history, etc. In one embodiment, the communication between users is achieved by short audio or textual messages.

Aspects of the subject disclosure may include, for example, a system, including: a camera; a media projector; a directional microphone; a processing system including a processor; and a memory that stores executable instructions that, when executed by the processing system, facilitate performance of operations of: detecting a subscriber entering an intelligent area; receiving a communication for the subscriber from a communications network; determining whether the subscriber can accept the communication; and responsive to a determination that the subscriber can accept the communication: monitoring a position of the subscriber in the intelligent area; and discretely delivering the communication to the subscriber based on the position. Other embodiments are disclosed.

Described herein is a system and method for capturing data associated with actions attempted by an automated agent. The system described herein captures data associated with the actions attempted by an automated agent during the messaging session between an automated agent and the user and present a summary of the actions in a messaging platform. In an embodiment, the automated agent uploads data associated with actions attempted during the messaging session to a server. The server captures the data associated with the actions and generates a description of each action that was attempted. The server generates a summary including the description of each action. The summary of the actions are rendered in the messaging platform.

Systems and methods may be used for connecting a caller to an online chat function of a meeting via messaging. A method may include identifying a user device connected to an online conferencing meeting via an audio connection, and associating the user device to a chat portion of the online conferencing meeting. The method may include receiving a chat message in the chat portion of the online conferencing meeting and sending a text message, including the chat message, to the user device.

Techniques for automatically prompting a calling user to send a message to a called user, the calling user using a calling device and the called user using a called device, the method including receiving, at a processor in the calling device, an indication that a call from the calling device to the called device has disconnected, determining, at the processor in the calling device, whether the call connected before receiving the indication that the call has disconnected, and in response to determining that the call did not connect before receiving the indication that the call has disconnected, determining that the call was a missed call. Methods and devices for automatically prompting a user with predictive message response options are also disclosed.

The systems and methods disclosed herein provide automated consent management for ensuring compliance with user-consent laws, rules, and/or regulations integrated with the automatic generation and transmission of autoreply messages. In accordance with the disclosed embodiments, a computer system may be configured to communicate with a user over both first and second communication channels, where the system requires the user's consent before it can communicate with the user over the second communication channel. The system may receive an incoming communication, such as a telephone call, from the user over the first communication channel. The computer system may automatically generate an autoreply message, such as a text message, to send to the user over the second communication channel in response to the incoming communication if the computer system automatically determines that the user has provided all necessary user consents for sending the autoreply message over the second channel.