A system and method for using enhanced QR codes in a call to action, that provides enhanced functionality for generating a call to action element or providing personalized content when scanned, and that combine additional data dimensions with existing QR code technologies to expand the QR code capability beyond what is enabled by standard QR code specifications.

Systems and methods may be used for connecting a caller to an online chat function of a meeting via messaging. A method may include identifying a user device connected to an online conferencing meeting via an audio connection, and associating the user device to a chat portion of the online conferencing meeting. The method may include receiving a chat message in the chat portion of the online conferencing meeting and sending a text message, including the chat message, to the user device.

A system and method for mobile device active callback integration, utilizing a callback integration engine operating on a user's mobile device that present a callback token for integration through the operating system and software applications operating on the device, wherein interacting with the callback token produces a callback object used to execute a callback incorporating device hardware, context, scheduling, and trust information.

A system and method for mobile device active callback integration, utilizing a callback integration engine operating on a user's mobile device that present a callback token for integration through the operating system and software applications operating on the device, wherein interacting with the callback token produces a callback object used to execute a callback incorporating device hardware, context, scheduling, and trust information.

A system and method for managing virtual queues. A cloud-based queue service manages a plurality of queues hosted by one or more entities. The queue service is in constant communication with the entities providing queue management, queue analysis, and queue recommendations. The queue service is likewise in direct communication with queued persons. Sending periodic updates while also motivating and incentivizing punctuality and minimizing wait times based on predictive analysis. The predictive analysis uses “Big Data” and other available data resources such as schedule data and historical throughput data for various resources associated with an entity, for which the predictions assist in the balancing of persons across multiple queues for the same event or multiple persons across a sequence of queues for sequential events.

Aspects of the present disclosure involve a system comprising a computer-readable storage medium storing a program and method for scheduling a call to be automatically initiated between users. The program and method provide for receiving, from a first device associated with a first user, a request for a call to be automatically initiated, at a scheduled time, between the first device and a second device corresponding to a second user; providing, to the second device and in response to the receiving, an invitation to participate in the call; receiving, from the second device and in response to the providing, an acceptance of the invitation; and providing for automatically initiating the call between the first device and the second device at the scheduled time.

A system and method for managing virtual queues. A cloud-based queue service manages a plurality of queues hosted by one or more entities. The queue service is in constant communication with the entities providing queue management, queue analysis, and queue recommendations. The queue service is likewise in direct communication with queued persons. Sending periodic updates while also motivating and incentivizing punctuality and minimizing wait times based on predictive analysis. The predictive analysis uses “Big Data” and other available data resources, for which the predictions assist in the balancing of persons across multiple queues for the same event or multiple persons across a sequence of queues for sequential events.

An enterprise communication computing device for initiating communication between groups of computing devices may be provided. The communication device may include a processor in communication with memory and may include an interface having modules for telephonic and text-based communication. The processor may generate an interface with icons representative of corresponding modules. The processor may receive selections of icons and may initiate selected modules. The processor may receive user input defining content and recipients and may generate an input field enabling entry of response options. The processor may receive user input of the options and may format the options to generate a response-request portion of the message in a drop-down menu. The processor may transmit the message to each recipient including the content and the response-request. Receipt of the message may cause recipient computing devices to display the response options. The processor may receive a response message including a selected response.

In the case of a method or an arrangement for the automatic start up of a first communication terminal (EG A, EG B) configured for voice communication on at least one second communication terminal (CL A, CL B) configured for text communication, the voice communication between communication terminals is conveyed via at least one voice communication server (SCS) and the text communication between communication terminals is conveyed via at least one text communication server (TCS). The at least one voice communication server (SCS) and the at least one text communication server (TICS) exchange information via at least one conversion device (GW). The start up of at least one first communication terminal (CL A, CL B) is effected via the at least one text communication server (TCS), the at least one conversion device (GW) and the at least one voice communication server (SCS) to at least one second voice communication terminal (EG A, EG B).

A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.