Methods and systems for an auditing infrastructure for an Internet fax service architecture are provided. According to one embodiment, information regarding an event, associated with a component of the Internet fax service architecture, that is to be logged, is received by a centralized audit logging module of the Internet fax service architecture. The component may be a web server, an email server, a fax server, a notification server or an imaging system. The information is utilized by the centralized audit logging module to determine specific parameters within the Internet fax service architecture to be logged. Finally, the event, including the information and the specific parameters, is recorded by the centralized audit logging module to an audit log associated with the Internet fax service architecture in a standardized format.

An automatic call blocking and routing system. The system includes input and output ports, a telephone line interface and an off-hook circuit in communication with the input port, an output port, a switch in communication with the input and output ports, memory, a user-operable control, and a microprocessor responsive to the user-operable control to store in the memory data indicative of blocked callers. The microprocessor is responsive to an incoming call to compare the stored data with caller ID data in the incoming call. If the caller ID data matches a blocked caller, the microprocessor blocks the call by causing the off-hook circuit to send an off-hook signal to the input port, waiting a predefined interval of time, and then causing the off-hook circuit to send an on-hook signal to the input port.

Methods and systems for an auditing infrastructure for an Internet fax service architecture are provided. According to one embodiment, information regarding an event, associated with a component of the Internet fax service architecture, that is to be logged, is received by a centralized audit logging module of the Internet fax service architecture. The component may be a web server, an email server, a fax server, a notification server or an imaging system. The information is utilized by the centralized audit logging module to determine specific parameters within the Internet fax service architecture to be logged. Finally, the event, including the information and the specific parameters, is recorded by the centralized audit logging module to an audit log associated with the Internet fax service architecture in a standardized format.

Methods and systems for an auditing infrastructure for an Internet fax service architecture are provided. According to one embodiment, information regarding an event, associated with a component of the Internet fax service architecture, that is to be logged, is received by a centralized audit logging module of the Internet fax service architecture. The component may be a web server, an email server, a fax server, a notification server or an imaging system. The information is utilized by the centralized audit logging module to determine specific parameters within the Internet fax service architecture to be logged. Finally, the event, including the information and the specific parameters, is recorded by the centralized audit logging module to an audit log associated with the Internet fax service architecture in a standardized format.

This information processing system includes a call center terminal and an image forming apparatus. The image forming apparatus includes a display, and receives a user operation via a plurality of operation screens displayed on the display. Operation history image data related to an operation history image, which includes a moving image or a capture image corresponding to the operation history of a user who is using the image forming apparatus from when an operation for executing a predetermined job is started, is generated. The operation history image data is transmitted to the call center terminal, and the operation history image corresponding to the user's operation history is displayed on a display of the call center terminal.

Methods and systems for an auditing infrastructure for an Internet fax service architecture are provided. According to one embodiment, information regarding an event, associated with a component of the Internet fax service architecture, that is to be logged, is received by a centralized audit logging module of the Internet fax service architecture. The component may be a web server, an email server, a fax server, a notification server or an imaging system. The information is utilized by the centralized audit logging module to determine specific parameters within the Internet fax service architecture to be logged. Finally, the event, including the information and the specific parameters, is recorded by the centralized audit logging module to an audit log associated with the Internet fax service architecture in a standardized format.

Methods and systems for an auditing infrastructure for an Internet fax service architecture are provided. According to one embodiment, a chronological record of a sequence of events associated with components of the Internet fax system is maintained by a central logging module in a form of an audit log for purposes of auditing security and compliance. A fax request is submitted. A work request is created, containing information identifying a selected imaging system. Source files to be included in the fax message are converted into a digital representation and associated with an outbound fax job, which is queued for sending by a fax server. The fax message is delivered and the user is notified regarding same. Audit log entries are stored within the audit log by providing by respective components the central logging module with a unique job identifier associated with the fax request and a result of the task.

An automatic call blocking and routing system. The system includes input and output ports, a telephone line interface and an off-hook circuit in communication with the input port, an output port, a switch in communication with the input and output ports, memory, a user-operable control, and a microprocessor responsive to the user-operable control to store in the memory data indicative of blocked callers. The microprocessor is responsive to an incoming call to compare the stored data with caller ID data in the incoming call. If the caller ID data matches a blocked caller, the microprocessor blocks the call by causing the off-hook circuit to send an off-hook signal to the input port, waiting a predefined interval of time, and then causing the off-hook circuit to send an on-hook signal to the input port.

Methods and systems for an auditing infrastructure for an Internet fax service architecture are provided. According to one embodiment, information regarding an event, associated with a component of the Internet fax service architecture, that is to be logged, is received by a centralized audit logging module of the Internet fax service architecture. The component may be a web server, an email server, a fax server, a notification server or an imaging system. The information is utilized by the centralized audit logging module to determine specific parameters within the Internet fax service architecture to be logged. Finally, the event, including the information and the specific parameters, is recorded by the centralized audit logging module to an audit log associated with the Internet fax service architecture in a standardized format.

Methods and systems for an auditing infrastructure for an Internet fax service architecture are provided. According to one embodiment, a chronological record of a sequence of events associated with components of the Internet fax system is maintained by a central logging module in a form of an audit log for purposes of auditing security and compliance. A fax request is submitted. A work request is created, containing information identifying a selected imaging system. Source files to be included in the fax message are converted into a digital representation and associated with an outbound fax job, which is queued for sending by a fax server. The fax message is delivered and the user is notified regarding same. Audit log entries are stored within the audit log by providing by respective components the central logging module with a unique job identifier associated with the fax request and a result of the task.