At least some embodiments, a system includes a memory, and a processor configured to convert an audio stream of a speech of a customer during a customer call session into customer-originated text. The customer-originated text is displayed in a first chat interface. A request from a first call center agent is sent to a second call center agent via the first chat interface to interact with the customer during the customer call session and displayed in a second chat interface. The second agent is allowed to participate in the customer call session when the second call center agent accepts the request from the first call center agent. First agent-originated text and second agent-originated text during the customer call session is merged to form a combined agent-originated text and synthesized to computer-generated agent speech having a voice of a computer-generated agent based on the combined agent-originated text communicated to the customer over the voice channel.

Systems and methods for providing conversation assistance include receiving from at least one user device of a user, conversation information and determining that the conversation information is associated with a conversation involving the user and a first person that is associated with first conversation assistance information in a non-transitory memory. Body measurement data of the user is retrieved from the at least first user device. A need for conversation assistance in the conversation involving the user and the first person is detected using the body measurement data. First conversation assistance information associated with the first person is retrieved from the non-transitory memory. The first conversation assistance information associated with the first person is provided through the at least one user device.

A conferencing system terminal device includes a display, an audio output, a user interface, a communication device, and one or more processors. The one or more processors present an audio difficulties user actuation target upon the display during an audio or video conference occurring across a network and concurrently with a presentation of conference content. Actuation of the audio difficulties user actuation target indicates that audio content associated with the audio or video conference being delivered by the audio output is impaired.

An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to a software application into a grid structure, each revised translation data set comprising a prompt name in a first field, an interactive voice response (IVR) prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, identifying two revised translation data sets in the grid structure that comprise a duplicate prompt names in first fields thereof, deleting an oldest revised translation data set among the two identified translations data sets from the grid structure which has an oldest timestamp, and storing the grid structure without the deleted oldest revised translation data set in a repository.

An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to an IVR application into a grid structure, each revised translation data set comprising a prompt name in a first field, an IVR prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, executing, via a processor, an accuracy validation on the plurality of revised translation data sets, wherein, for each revised translation data set, the processor identifies whether a respective translation in a different language in a third field is an accurate translation of a respective IVR prompt in a second field based on attributes of the respective translation and the respective IVR prompt, and displaying results of the accuracy validation via a user interface.

Systems and methods for providing one-to-one and audio and video calls or for providing multi-party audio or video conferences also provide language translation services. When language translation services are provided, a party to a call or conference hears both the audio of the speaker, and a translated version of the speaker's audio.

A conferencing system terminal device includes a display, an audio output, a user interface, a communication device, and one or more processors. The one or more processors present an audio difficulties user actuation target upon the display during an audio or video conference occurring across a network and concurrently with a presentation of conference content. Actuation of the audio difficulties user actuation target indicates that audio content associated with the audio or video conference being delivered by the audio output is impaired.

A computer implemented language interpretation/translation platform is provided. The computer implemented language interpretation/translation platform comprises a processor that receives a request from a mobile computing device for a voice-based language interpretation/translation session. Further, the processor determines a potential language interpreter/translator to perform language interpretation/translation based upon the request. In addition, the processor sends a non-voice augmented feature that is associated with the potential language interpreter/translator to the mobile computing device so that the mobile computing device renders the non-voice augmented feature on a display device of the mobile computing device. The processor also receives an indication from the mobile computing device that the potential language interpreter/translator is accepted by a user associated with the mobile computing device. Further, the processor establishes the voice-based language interpretation/translation session between the mobile device and a communication device associated with the potential language interpreter/translator.

The example embodiments provides a processing system (10) including: an acquisition unit (11) that acquires target speech data in which a target speech is recorded or a target feature value that indicates a feature of the target speech; an inference unit (12) that infers a language of the target speech, based on an inference model for inferring a language of a speech from speech data or a speech feature value and the target speech data or the target feature value; a result output unit (13) that outputs an inference result by the inference unit (12); a determination unit (14) that determines whether the inference result is correct; and a learning data output unit (15) that outputs the inference result determined to be correct by the determination unit (14) and the target speech data or the target feature value, as learning data for generating the inference model.

The claimed method of connection of outside callers to electronic control system subscribers provides for communication sessions between the callers and the subscribers to inform the subscribers about their property's objects, such as vehicles, buildings, apartments, pets, etc., ensuring personal data confidentiality therebetween. The method contemplates application of an electronic control system, including an electronic computing device configured to connect to the Internet, mobile and fixed-line communication networks connected to telephone numbers, network addresses of instant messaging systems and addresses of network accounts, application of IVR interactive voice response systems, and provides for an algorithm of indirect connection of the callers and subscribers. The addresses of network instant messaging systems, network accounts, and other personal data are used only for connection to the system of the callers and subscribers while are not transferred to these parties, thereby ensuring confidentiality therebetween.