Detecting a user having a digital inaptitude (for example electronic illiteracy), where the user has at least one terminal and requires assistance suited for the use of at least one digital service from the terminal is disclosed. The following are provided: querying a database storing service-access requests from the terminal; among the requests, identifying at least incorrect requests relating to failed attempts by the user to access the service; estimating a frequency of incorrect requests for evaluating an electronic illiteracy score of the user; comparing the evaluated score to a preset threshold; and in case the evaluated score exceeds the threshold, detecting the user as having an electronic illiteracy in order to propose at last one specific surface suited to the user.

An information processing method, comprising: in response to that a third party application receives an information display instruction, generating a download instruction; transmitting the download instruction to a processing platform, for prompting the processing platform to download a configuration file according to the download instruction; controlling the processing platform to parse the configuration file to generate display parameters; obtaining target information by analyzing the display parameters, and displaying the target information in the third party application.

A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured deice status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.

A method for optimizing a UI of an application in an electronic device is provided. The method includes detecting, by the electronic device, at least one first application installed in the electronic device, determining, by the electronic device, at least one data item associated with at least one UI of the at least one first application to be modified, modifying, by the electronic device, the at least one data item associated with the at least one UI of the at least one first application based on a level of proficiency of a user with an already used application in the electronic device, and displaying, by the electronic device, the at least one UI with the at least one modified data item of the at least one first application.

A mobile device on which an application is installed, wherein the application is configured to communicate with a smoking substitute device. The application is configured to inform a user about a function that can be performed by the smoking substitute device; and instruct the smoking substitute device to demonstrate the function. Associated systems, methods, and computer readable media are also disclosed.

A mobile device is described. The mobile device includes an application installed thereon. The application is configured to communicate with a smoking substitute device, wherein the application is configured to: instruct a user to perform an operation at the smoking substitute device; verify whether the operation has been correctly performed by the user at the smoking substitute device; and inform the user whether the operation has been correctly performed.

A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured deice status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.

In one implementation, an electronic device includes: a display; a sensor configured to measure information to be used for determining whether the electronic device is underwater; and at least one processor configured to determine, based on results of the measurement by the sensor, whether the electronic device has fallen into the water. Upon determining that the electronic device has fallen into the water, the at least one processor displays maintenance operation information for guiding a user to maintenance operations for the electronic device on the display. The electronic device is capable of, when the electronic device has fallen into the water, guiding a user so as to prompt the user to perform self-maintenance on the electronic device so that a breakdown or the like of the electronic device due to moisture left in the electronic device can be prevented.

Objects shown on a display interface can be collected for a running application. Identifications (IDs) representing the objects can also be collected. A determination can be made concerning whether there are object identifications of objects with help contents associated. A transparent layer can be displayed on the display interface. All the objects associated with help contents of the layer can be visually indicated in the transparent layer. The visual indicators can indicate that help is available for a corresponding object. When no help is available, no visual indicator is shown in the transparent layer proximate to corresponding object.

The invention relates to a method for controlling a system, especially an electrical and/or electronic system comprising at least one application device. To simplify and to facilitate the use of the system it is provided that control information input is interpreted in accordance with available application devices and an application device is controlled in accordance with the result of the interpretation.