A minimum confidence level is applied to recognize a localizable wireless system debility from a debility which is invariant from place to place or which cannot be significantly distinguished from service performance levels of comparable mobile user terminals in the network as a whole. Reports received by the population of users of a service or product family are scored, aggregated, normalized, and averaged overall and for each geographic service area. A report is received from a particular end user and the customer operated wireless instrument and transformed into an individual user experience score over a length of time and breadth of locations. The reports provided by the population of users are transformed into a population experience score that reflects usage in the same time and locations reported from the wireless instrument of the particular end user. Various potential causations are considered and those which exceed a minimum level of confidence are presented.

Methods and systems provided herein ensure that communication sessions such as phone calls over PSTNs can be reconstructed in the event that the session ends unintentionally. Methods and systems include detecting a call ended, analyzing data associated with the call, determining, based on the data, the call ended unintentionally, and reconstructing the call based on the determination the call ended unintentionally.

A monitoring tool receiving a plurality of queries about the performance of a network, each query being a query about the performance of the network in a respective location. The tool groups queries that exhibit a predetermined spatial relationship with respect to one another. The locations of the queries in the group define a zone. If the number exceeds a threshold, then the zone warrants inspection and/or queries about network performance in the zone can be met with an indication that there appears to be a fault affecting the zone.

Alternatively, the tool compares a plurality of stored areas, each area corresponding to a different time period and delimited by a boundary formed around the locations to which a plurality of network performance queries, in the respective time period, relate.

The network monitoring tool comprises an input for receiving data about the performance of the network and a data processor for analysing the data in order to produce an output. The output is at least one of the identification of a fault in the network and the derivation of information about the capability of the network to supply the utility.

Systems and methods for communications are disclosed. The systems and methods can monitor a cloud-based voice over internet protocol (VoIP) calling system to determine an active call. The systems and methods can also analyze the active call to determine an indication of call quality, the analyzing occurring during the active call. Additionally, the systems and methods can compare the indication of call quality to a quality threshold. The compare can occur during the active call to determine when the active call has a poor call quality. The systems and methods can also report the poor call quality based on the comparing the indication of call quality to the quality threshold.

Systems and methods are provided for detecting fault conditions associated with an distribution point in a communication system using retrain event data. The retrain event data is collected for all of the ports associated with a target site of the distribution point. The collected retrain event data can then be organized into several different categories such as upstream related retrain events and downstream related retrain events. A screening criteria can be selected that is associated with a fault condition. The screening criteria can be evaluated using one or more evaluation metrics. Each evaluation metric can be based on normalized parameters generated from the categorized retrain event data. If all of the evaluation metrics associated with a screening criteria are satisfied, then the screening criteria is satisfied and the target site is determined to have a fault condition.

The network monitoring tool comprises an input for receiving data about the performance of the network and a data processor for analysing the data in order to produce an output. The output is at least one of the identification of a fault in the network and the derivation of information about the capability of the network to supply the utility.

The method includes obtaining a loop length of a terminal section of the communication line; determining whether there is an impairment in the communication line; if no impairment, classifying the communication line into the first group; if impairment is determined, perform obtaining a location of the impairment in the communication line; determining whether the impairment is located in the terminal section of the communication line based on the loop length; if so, classifying the communication line into a second group; else, classifying the communication line into the first group; wherein, in the first group, it is qualified for an new broadband communication service, and if in the second group, it is not qualified, and wherein, the new broadband communication service is to be deployed over the terminal section of the communication line.

Systems and methods for communications are disclosed. The systems and methods can monitor a cloud-based voice over internet protocol (VoIP) calling system to determine an active call. The systems and methods can also analyze the active call to determine an indication of call quality, the analyzing occurring during the active call. Additionally, the systems and methods can compare the indication of call quality to a quality threshold. The compare can occur during the active call to determine when the active call has a poor call quality. The systems and methods can also report the poor call quality based on the comparing the indication of call quality to the quality threshold.

The method includes obtaining a loop length of a terminal section of the communication line; determining whether there is an impairment in the communication line; if no impairment, classifying the communication line into the first group; if impairment is determined, perform obtaining a location of the impairment in the communication line; determining whether the impairment is located in the terminal section of the communication line based on the loop length; if so, classifying the communication line into a second group; else, classifying the communication line into the first group; wherein, in the first group, it is qualified for an new broadband communication service, and if in the second group, it is not qualified, and wherein, the new broadband communication service is to be deployed over the terminal section of the communication line.