A call switching method and apparatus, a storage medium and a mobile terminal. The method comprises: when a first call module receives a call request of a first call type, triggering a second call module to query whether a call of a second call type is being executed; if a call of the second call type is currently being executed, the first call module generating prompt information; and when a first user instruction of a user is detected, switching the current call from the call of the second call type to a call of the first call type.

A mobile communications system includes switching between communication paths based on the quality of service. A VoIP service is coupled to a mobile network and a wireless local-area network (WLAN) via a wide-area IP network. A plurality of mobile communications devices are associated with VoIP telephone numbers. A public switched telephone network (PSTN) is coupled to the plurality of mobile communications devices and coupled to the VoIP service. A quality of service server is coupled to the plurality of mobile communications devices via the wide-area IP network for determining the quality of data channels to a mobile communications device via the mobile network and to the mobile communications device via the WLAN. A voice call is carried over one of the mobile network, the WLAN, and the PSTN depending on the quality of the data channels.

A communication control device is configured to control data communication between terminals using a communication network. The communication control device include: a status-information acquiring unit configured to acquire respective pieces of status information which represent operating states of the terminals; a reception-information acquiring unit configured to acquire respective pieces of reception information which represent states of the communication network when the terminals have received data; a communication determining unit configured to determine a type of communication on the basis of a combination of pieces of status information of multiple terminals that participate in the same communication; and a quality control unit configured to control quality of data that each terminal transmits or receives on the basis of the determined type of communication and the acquired reception information.

An information processing apparatus is provided for communicating with another information processing apparatus in a different site by using at least one of a plurality of communication platforms. The information processing apparatus includes: a receiving unit configured to receive a transmission image that has been transmitted from the another information processing apparatus in the different site; a displaying unit configured to display on a display device the transmission image that has been received by the receiving unit; and a reading unit configured to read an image to be displayed from an image storing unit configured to store the image to be displayed. For at least a certain period while the one of the communication platform is being switched to another one, the displaying unit displays, in place of the transmission image, the image to be displayed that has been read by the reading unit.

A conferencing system terminal device includes a display, an audio output, a user interface, a communication device, and one or more processors. The one or more processors present an audio difficulties user actuation target upon the display during an audio or video conference occurring across a network and concurrently with a presentation of conference content. Actuation of the audio difficulties user actuation target indicates that audio content associated with the audio or video conference being delivered by the audio output is impaired.

One disclosed system includes dialer device with a dialer identifier that initiates a call with a receiver device with a receiver identifier over a voice channel. A database stores: interaction data in association with both the receiver identifier and the dialer identifier; a content quality metric in association with the interaction data; and a network topology in which the receiver identifier and the dialer identifier are associated with nodes and are connected by an edge. A server is programmed to: update, based on the content quality metric and the network topology, a rankings associated with the receiver identifier and the dialer identifier; and one of: surface the ranking associated with the dialer identifier and the ranking associated with the receiver identifier to an external searching agent using an external data channel and without using any voice channel; or rank the dialer identifier for an internal searching agent using the ranking.

A system for centralized captioned telephone service (“C-CTS”), which includes a C-CTS system (“C-CTSS”) for providing a transcription service to a user subscribed to the C-CTS during a phone call with a peer; a mobile communications device of the user which includes a first phone number assigned from a carrier of the user; a communications device of the peer which includes a second phone number; and a plurality of caption providers that communicate with the C-CTSS. The first phone number is associated with the C-CTSS and each of the caption providers provides a captioned telephone service. A carrier of the first phone number includes a voice network, a data network, and a database that stores the first phone number of the user which is subscribed to the C-CTS. The C-CTSS includes a database that stores the first phone number of the user.

Calls received by a data center that are associated with a request are monitored. Features are subsequently extracted from the monitored calls so that a machine learning model may use such features to determine that the request will cause the data center to malfunction. The machine learning model can be trained using data derived from a transaction log for the data center. At least one correction action to prevent the data center from malfunctioning can then be initiated in response to such determination. Related apparatus, systems, techniques and articles are also described.

Disclosed is a system for analyzing and optimizing conference experiences. The system may identify parameters associated with a conference between a set of User Equipment (“UEs”) used by different conference participants to access the conference. The system may compare the identified parameters to sets of parameters associated with a classification model. The system may identify, based on the comparing and the model output, a particular classification for the conference, and may calculate an impact of each conference parameter on the particular classification based on a particular parameter combination included in the model for the particular classification. The system may determine that a subset of the conference parameters has a larger impact on the particular classification than other conference parameters, may select one or more actions that are associated with the particular classification and the subset of parameters, and may perform the one or more actions.

A method, computer system, and a computer program product for interpreting conference call interruptions is provided. The present invention may include analyzing a conference call including at least two participants. The present invention may also include identifying at least one interrupted segment in the analyzed conference call. The present invention may further include reconstructing the identified at least one interrupted segment of the analyzed conference call and integrating it with the uninterrupted (heard) portion of the conference call.