A satellite communication terminal according to the present invention includes a wired I/F unit to receive monitoring information from a mobile base station, which is a result of monitoring a device state of the mobile base station, a wireless I/F unit to perform radio communication with a satellite, a storage device to store therein monitoring-information processing policy information that indicates conditions for selecting the monitoring information to be transferred to the wireless I/F unit from among the monitoring information, and a monitoring-information processing unit to select the monitoring information to be transferred to the wireless I/F unit from among the monitoring information on a basis of the monitoring-information processing policy information, and to transfer the selected monitoring information to the wireless I/F unit.

Aspects of the invention determining a threat score of a call traversing a telecommunications network by leveraging the signaling used to originate, propagate and terminate the call. Outer-edge data utilized to originate the call may be analyzed against historical, or third party real-time data to determine the propensity of calls originating from those facilities to be categorized as a threat. Storing the outer edge data before the call is sent over the communications network permits such data to be preserved and not subjected to manipulations during traversal of the communications network. This allows identification of threat attempts based on the outer edge data from origination facilities, thereby allowing isolation of a compromised network facility that may or may not be known to be compromised by its respective network owner. Other aspects utilize inner edge data from an intermediate node of the communications network which may be analyzed against other inner edge data from other intermediate nodes and/or outer edge data.

One example method of operation may include identifying a call from a calling device destined for a mobile device, identifying a calling device number associated with the calling device and a mobile device number associated with the mobile device, determining whether a stored calling relationship exists between the calling device number and the mobile device number, and appending one of a plurality of caller identification names (CNAM) to the call based on the determination as to whether there is a stored calling relationship.

One disclosed system includes dialer device with a dialer identifier that initiates a call with a receiver device with a receiver identifier over a voice channel. A database stores: interaction data in association with both the receiver identifier and the dialer identifier; a content quality metric in association with the interaction data; and a network topology in which the receiver identifier and the dialer identifier are associated with nodes and are connected by an edge. A server is programmed to: update, based on the content quality metric and the network topology, a rankings associated with the receiver identifier and the dialer identifier; and one of: surface the ranking associated with the dialer identifier and the ranking associated with the receiver identifier to an external searching agent using an external data channel and without using any voice channel; or rank the dialer identifier for an internal searching agent using the ranking.

In various embodiments, the techniques and supporting systems implement a recursive routing mechanism in hierarchical topological addressed environments to analyze and determine the presence of packet-forwarding errors within an IP network comprising a plurality of network-connected devices. This includes receiving, at a software defined network device, an indication of a potential packet-forwarding error between a first and second device of the plurality of network-connected devices and injecting, by the software defined network device, a test packet at an ingress to the first device. The test packet includes an initial ingress interface location identifying the first device, an alternate ingress interface location identifying the software defined network device and an egress interface location identifying the second device. A determination may then be made as to whether the test packet is received at the second device, thus indicating the existence or lack of routing errors.

A new audio quality assessment system includes an assessment system running in a receiver system of a VoIP communication system. The new audio quality assessment system determines an accurate MOS of a VoIP call within a time window. The audio quality assessment system determines an effective PLC counter, a PLC impact factor, an effective AS counter, an AS impact factor, a network impact factor, a codec type of the received voice packets, a bitrate of the received voice packets, an initial MOS from a configured codec-bitrate MOS table, and determines the accurate MOS based on these data. The determined MOS is more accurate and efficiently obtained since it is based on efficiently collected statistics of the receiver system's modules and a pre-configured codec-bitrate MOS table.

An IA server (call control apparatus) 31 includes a plurality of execution units 311A to 311C that execute respective virtual machines of a plurality of disaster recovery stations corresponding one-to-one to a plurality of active stations including a call control server that performs call processing at normal times, the plurality of disaster recovery stations including a virtualized call control server that performs call processing when an active station is not operating, and a control unit 312 that controls an operation of the virtual machines of the plurality of disaster recovery stations. The control unit 312 activates, at normal times, the virtual machines of the plurality of disaster recovery stations corresponding one-to-one to the plurality of active stations inside of the one hardware apparatus, deactivates, when any active station of the plurality of active stations is not operating, a virtual machine of a disaster recovery station of the plurality of disaster recovery stations other than a virtual machine of a disaster recovery station of the plurality of disaster recovery stations corresponding to the active station not operating, and operates only the virtual machine of the disaster recovery station corresponding to the active station not operating. At normal times, each of the virtual machines of the plurality of disaster recovery stations repeatedly receives data related to call processing from a corresponding active station of the plurality of active stations at a predetermined timing.

One example method of operation may include identifying a call from a calling device destined for a mobile device, responsive to identifying a calling device number assigned to the calling device, accessing a call content application programming interface (API), operated by a content delivery device, configured to deliver to the mobile device a first caller identification name (CNAM) or a second CNAM, assigned to the calling device number, determining a context assigned to a mobile device number assigned to the mobile device, selecting one of the first CNAM and the second CNAM based on the context, and assigning the selected CNAM to the call.

In various embodiments, the techniques and supporting systems implement a recursive routing mechanism in hierarchical topological addressed environments to analyze and determine the presence of packet-forwarding errors within an IP network comprising a plurality of network-connected devices. This includes receiving, at a software defined network device, an indication of a potential packet-forwarding error between a first and second device of the plurality of network-connected devices and injecting, by the software defined network device, a test packet at an ingress to the first device. The test packet includes an initial ingress interface location identifying the first device, an alternate ingress interface location identifying the software defined network device and an egress interface location identifying the second device. A determination may then be made as to whether the test packet is received at the second device, thus indicating the existence or lack of routing errors.

A web-based contact center state engine provides data describing the state of the contact center system and actionable intelligence including key performance indicators. The contact center state engine may be utilized in conjunction with the network monitoring appliance which processes and manages exceptions to the call center data allowing for action, exceptions and escalation, thereby alerting an organization to an issue and providing recommended actions in addition to post event forensic data.