Aspects of the subject disclosure may include, for example, a system, including: a camera; a media projector; a directional microphone; a processing system including a processor; and a memory that stores executable instructions that, when executed by the processing system, facilitate performance of operations of: detecting a subscriber entering an intelligent area; receiving a communication for the subscriber from a communications network; determining whether the subscriber can accept the communication; and responsive to a determination that the subscriber can accept the communication: monitoring a position of the subscriber in the intelligent area; and discretely delivering the communication to the subscriber based on the position. Other embodiments are disclosed.

The technology disclosed herein enables incorporation of feature sets of a unified communications system and a contact center system. In a particular embodiment, a method includes, in a contact center system, in response to an agent logging into the contact center system, establishing a first connection between the contact center system and a unified communications endpoint operated by the agent. The first connection is established using a unified communications system that services the unified communications endpoint. After establishing the first connection, the method includes identifying a call on a second connection between the contact center system and a second endpoint operated by a user. In response to selecting the agent to handle the call, the method includes bridging the first connection and the second connection.

A method for permitting unfamiliar call, applied to a communication device having a memory and a call-blocking app to provide an unfamiliar call, includes the steps of: configuring an area in the memory of the communication device as a storage unit; recording at least one password into a password-correlated table in the storage unit, each of the at least one password being related to a specific user of the communication device; as an unfamiliar call is received, asking a caller of the unfamiliar call to provide an answer for a trivial question immediately provided by the communication device; determining whether or not the answer matches any of the at least one password in the password-correlated table; forwarding the unfamiliar call to the user corresponding to the matched password listed in the password-correlated table if positive; and, blocking the unfamiliar call if negative.

A method for permitting unfamiliar call, applied to a communication device having a memory and a call-blocking app to provide an unfamiliar call, includes the steps of: configuring an area in the memory of the communication device as a storage unit; recording at least one password into a password-correlated table in the storage unit, each of the at least one password being related to a specific user of the communication device; as an unfamiliar call is received, asking a caller of the unfamiliar call to provide an answer for a trivial question immediately provided by the communication device; determining whether or not the answer matches any of the at least one password in the password-correlated table; forwarding the unfamiliar call to the user corresponding to the matched password listed in the password-correlated table if positive; and, blocking the unfamiliar call if negative.

Novel tools and techniques are provided for implementing call center-based automated interface with voice switches for voice service diagnostics and provisioning. In various embodiments, in response to receiving a request by a call center user to access a voice service customer account, a computing system may access information regarding the voice service customer account that is stored in a database, may identify a switch that is configured to control voice service to a customer premises associated with the customer, based at least in part on the accessed information, and may autonomously access, from other databases, information associated with the voice service customer account. The computing system may integrate the accessed information, may generate and present a user interface (“UI”) displaying the accessed information, and may generate and present one or more options within the UI for the call center user to select to change features of the voice service.

Novel tools and techniques are provided for implementing call center-based automated interface with network switches for Internet service diagnostics and provisioning. In various embodiments, in response to receiving a request by a call center user to access an Internet service customer account, a computing system may access information regarding the Internet service customer account that is stored in a database, may identify a network switch that is configured to provide Internet service to customer premises equipment (“CPE”) disposed at a customer premises associated with the customer, based at least in part on the accessed information, and may autonomously access, from other databases, information associated with the Internet service customer account and with a network profile. The computing system may integrate the accessed information, may generate and present a user interface (“UI”) displaying the accessed information, and may autonomously initiate one or more diagnosis and repair procedures.

Novel tools and techniques are provided for implementing call center-based automated interface with network switches for Internet service diagnostics and provisioning. In various embodiments, in response to receiving a request by a call center user to access an Internet service customer account, a computing system may access information regarding the Internet service customer account that is stored in a database, may identify a network switch that is configured to provide Internet service to customer premises equipment (“CPE”) disposed at a customer premises associated with the customer, based at least in part on the accessed information, and may autonomously access, from other databases, information associated with the Internet service customer account and with a network profile. The computing system may integrate the accessed information, may generate and present a user interface (“UI”) displaying the accessed information, and may autonomously initiate one or more diagnosis and repair procedures.

Different call managing techniques are described for both voice calls and video calls. A call management system detects that a user is on an active call. The call management system detects that the user has continued to speak when the call was disconnected, as by another user terminating the call or poor network conditions. When the call management system detects a disconnected call, it records the spoken speech into a buffer and determines which portion of the user's speech was not processed and communicated to the other user. The user whose call was terminated is provided with an option to provide the un-communicated speech to the other user. Options can include sending a text version of the un-communicated speech to the other user or sending a voice file to the other user.

One example method of operation may include one or more of identifying an incoming call via a communication processing device, terminating the incoming call at a call management device, identifying one or more caller attributes received with the incoming call, comparing the one or more caller attributes to one or more call recipient preferences stored in a call recipient profile, and transmitting a notification, via the call management device, to a call recipient device based on the one or more caller attributes and the one or more call recipient preferences.

An example AC/DC phone line detection system may include one or more of an electronic circuit that is floating with reference to ground, a first A/D converter coupled to the electronic circuit and configured to detect ringing voltages from DC voltages included in a telephone line, a second A/D converter coupled to the electronic circuit and configured to detect caller identification information from AC voltages included in the telephone line, and a processor configured to control signals detected by the first and second A/D convertors and output information about the signals to call taking equipment.