Described are techniques including a computer-implemented method of maintaining a list of newly assigned phone numbers. The method further comprises intermittently removing phone numbers from the list of newly assigned phone numbers. The method further comprises determining that a newly assigned phone number initiates a number of calls per unit time that exceeds a threshold number of calls per unit time. The method further comprises automatically flagging the newly assigned phone number as a possible robocaller.

Aspects of the present disclosure involve systems, methods, computer program products, and the like, for managing software telephones and telephone services, such as customer service support or sales, for multiple clients. Methods consistent with the present disclosure may be implemented as non-transitory computer-readable storage medium, where a processor executes instructions out of a memory when services are provided or organized during a telephone call or a text message communication session. In general, a telephone or text messaging service may be managed along multiple different components including origination services, platform services, and termination services without introducing additional conferencing and/or secondary voice conferencing sessions to calls between clients and respective customers.

A call control entity communicates with Internet Protocol (IP) phones. The call control entity creates a mapping between a headset identifier of a headset connected to a registered first IP phone, and an identifier associated with the first IP phone. Upon receiving a request from a second IP phone that is not registered, the call control entity determines there is no existing IP phone record for the second IP phone. Responsive to the determining, the call control entity acquires from the second IP phone the headset identifier, and accesses an first IP phone record of the first IP phone based on the headset identifier and the mapping. The call control entity creates a second IP phone record for the second IP phone, copies existing configuration information from the first IP phone record to the second IP phone record, and configures the second IP phone with the existing configuration information.

A voice command system for managing telecommunications connections among telecommunications equipment, the voice command system including: a voice assist unit including a speaker and a microphone; a network; a management system in communication with the voice assist unit over the network; the voice assist unit configured to receive verbal command from a user through the microphone; the management system configured to provide a response to the command.

A method, an apparatus and a system for allocating a phone number are disclosed. the method includes: receiving, by an SIP server, an automatic number negotiation request packet sent by an IP phone terminal; allocating, by the SIP server, a corresponding IP phone number to the IP phone terminal according to the received automatic number negotiation request packet; and returning, by the SIP server, the allocated IP phone number to the IP phone terminal, so that the IP phone terminal performs a login by using the IP phone number. The method, apparatus and system can improve efficiency and operability of deploying IP phone numbers for a large quantity of IP phone terminals.

Techniques are described for managing out of service telephone numbers (TNs) before returning them to active service. A telephone number profile score may be calculated for an out of service TN entering an aging protocol, the aging protocol comprising a pre-determined number of days the TN must remain out of service. The out of service TN may then be assigned a profile based on its telephone number profile score, the profile indicative of how quickly the TN will achieve one or more quality thresholds. The number of days from entry into the aging protocol it will take the TN to achieve the one or more quality thresholds based on its assigned profile may be determined. The quality threshold status of the TN may then be updated each time it crosses one of the quality thresholds. Once it completes the aging process, the TN may be placed into an inventory of TNs eligible for active service. Thereafter, the quality threshold status of the TN may continue to be updated each time it crosses one of the quality thresholds.

A call control entity communicates with Internet Protocol (IP) phones. The call control entity creates a mapping between a headset identifier of a headset connected to a registered first IP phone, and an identifier associated with the first IP phone. Upon receiving a request from a second IP phone that is not registered, the call control entity determines there is no existing IP phone record for the second IP phone. Responsive to the determining, the call control entity acquires from the second IP phone the headset identifier, and accesses an first IP phone record of the first IP phone based on the headset identifier and the mapping. The call control entity creates a second IP phone record for the second IP phone, copies existing configuration information from the first IP phone record to the second IP phone record, and configures the second IP phone with the existing configuration information.

Methods, systems, and apparatus include computer programs encoded on a computer-readable storage medium for dynamic telephone number assignment. A method includes: providing a content item to a user device, the content item including a control for initiating a call to a content sponsor associated with the content item; assigning a telephone number from a pool to the content item; receiving a control interaction indication; facilitating a connection between the user and the content sponsor based on the interaction; storing an association between a user identifier, the telephone number, and a content sponsor identifier such that future calls from the user to the telephone number can be routed to the content sponsor, even after the telephone number has been returned to the pool; and linking a content item impression with the connection such that a report can be generated that shows an effectiveness of the content item impression.

Methods, systems, and apparatus include computer programs encoded on a computer-readable storage medium for dynamic telephone number assignment. A method includes: providing a content item to a user device, the content item including a control for initiating a call to a content sponsor associated with the content item; assigning a telephone number from a pool to the content item; receiving a control interaction indication; facilitating a connection between the user and the content sponsor based on the interaction; storing an association between a user identifier, the telephone number, and a content sponsor identifier such that future calls from the user to the telephone number can be routed to the content sponsor, even after the telephone number has been returned to the pool; and linking a content item impression with the connection such that a report can be generated that shows an effectiveness of the content item impression.

Optimizing a number pool for dynamic number insertion (DNI) used for call attribution is achieved by considering physical characteristics of the DNI number assigned to a specific channel versus characteristics of consumers within that channel—such as by identifying more optimum DNI number characteristics and modifying a DNI number pool based on the more optimum DNI number characteristics—in order to make more optimized DNI number assignments.