A system and method for automated chatbot testing to provide training and quality assurance of conversational artificial intelligence systems, comprising a chatbot testing administrator interface which allows chatbot makers to define what a chatbot is supposed to do, create test scripts to test the performance of the chatbot, and review the results of the chatbot tests, a chatbot testing server which provides and interface between chatbot testing agents and the administrator interface, instantiates chatbot agents and distributes them across available hardware and runs testing programs which activate, configure, and deactivate chatbot testing agents as needed. A plurality of chatbot agents may be running in parallel to provide automated testing based upon test script configuration.

Automatic testing/analysis of local loops of telecommunications networks includes obtaining bits-per-tone data for a local loop of a telecommunications network and generating a bit value string from the bits-per-tone data. The bit value string is then analyzed to determine whether it includes a bit pattern indicative of an impairment of the local loop. Further approaches for automatically testing local loops of telecommunications networks include obtaining attenuation data for multiple tones carried by the local loop and determining whether the attenuation data falls below thresholds for providing a service using the local loop.

To reduce the likelihood that test E911 calls will be improperly connected to a public safety access point (PSAP), while ensuring that mobile devices sold to consumers are correctly routed to a PSAP in an emergency, a system for automatically redirecting test E911 calls to an answering system is disclosed. An unstructured supplementary service data (USSD) node receives a first USSD message from a mobile device during E911 testing procedure at the mobile device. In response to identifying a first code in the first USSD message, the USSD node retrieves an identifier associated with the mobile device. The USSD node sends an instruction to a gateway mobile location center (GMLC) system to redirect E911 calls from the mobile device based on the retrieved identifier such that a subsequent E911 call placed by the mobile device is automatically rerouted by the GMLC to an answering line instead of a PSAP.

A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers.

A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. The test control portal acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

A system and methods for reliable call recording testing and proprietary customer information retrieval, wherein recording may be both active and passive in nature, recording call audio from the moment a call begins such as to include dial tones, IVR interactions, and other non-conversation call contents that may generally be omitted in traditional recordings. These recordings may then be compared to similar recordings collected by traditional systems to “align” the recordings, identifying portions of the call that may have been omitted from one recording by using audio fingerprinting to match recordings up for improved analysis.

The disclosed technology includes at least one method that enables a user of a wireless mobile device to remotely administer test cases that check the performance of telecommunications network nodes. The method includes authenticating a user for a limited time period in which the user can remotely administer the test cases. While being temporarily authenticated, the user can configure the test cases by associating services or operations with particular nodes. The executed test cases cause the nodes to generate data that indicate performance of the nodes in response to the services or operations. The results can be displayed at the mobile device used to remotely administer the test cases.

A method and an apparatus for testing a dialogue platform, and a storage medium are proposed. The specific solution is that: creating at least one simulation test instance, the simulation test instance comprises a plurality of test task information, each test task information comprises test numbers, ringing simulation data, and call simulation data; sending the test numbers to the dialogue platform to start a test; sending the ringing simulation data to the dialogue platform, to receive task states fed back by the dialogue platform; sending the call simulation data to the dialogue platform, to receive dialogue data fed back by the dialogue platform; and performing a dialogue test on the dialogue platform based on the test tasks, the task states corresponding to the test tasks, and the dialogue data.

Automatic testing/analysis of local loops of telecommunications networks includes obtaining bits-per-tone data for a local loop of a telecommunications network and generating a bit value string from the bits-per-tone data. The bit value string is then analyzed to determine whether it includes a bit pattern indicative of an impairment of the local loop. Further approaches for automatically testing local loops of telecommunications networks include obtaining attenuation data for multiple tones carried by the local loop and determining whether the attenuation data falls below thresholds for providing a service using the local loop.

Disclosed is a method of determining call quality for a contact centre. A call is initialised between a customer agent and a contact centre agent, with the customer agent connecting to the call at a point of presence having a selectable geographic location. Monitoring information is received, for the call, measured at the customer agent, the contact centre agent and a contact centre service provider connecting the call between the customer agent and the contact centre agent. Quality of the call is determined from the monitoring information collected from the customer agent, the contact centre agent and the contact centre service provider.