A personal voice model is created using a person's voice, essentially, voice cloning. When user wants to send a message to another person from his mobile phone or similar device, the user types the message and it is converted to a speech message using the voice model created. The speech message is delivered either to a voicemail or another medium which accepts a voice message. The text can be converted to a different language as well and send a voice message in a different language.

Methods, and mobile devices implementing the methods, identify the types of activities performed by a software application operating on a computing device, and take responsive actions based on the detected activity types. For example, the computing device may determine an application type of the software based on metadata associated with the software application, select a lookup table based on the determined application type, determining the types of activities performed by the software application based on the selected lookup table, and select, determine or performing a responsive action based on the types of activities performed by the software application on the computing device.

A personal voice model is created using a person's voice, essentially, voice cloning. When user wants to send a message to another person from his mobile phone or similar device, the user types the message and it is converted to a speech message using the voice model created. The speech message is delivered either to a voicemail or another medium which accepts a voice message. The text can be converted to a different language as well and send a voice message in a different language.

Described herein is a system and method for capturing data associated with actions attempted by an automated agent. The system described herein captures data associated with the actions attempted by an automated agent during the messaging session between an automated agent and the user and present a summary of the actions in a messaging platform. In an embodiment, the automated agent uploads data associated with actions attempted during the messaging session to a server. The server captures the data associated with the actions and generates a description of each action that was attempted. The server generates a summary including the description of each action. The summary of the actions are rendered in the messaging platform.

An information handling system receives messages of a chat conversation, and may convert the messages into request and response pairs. The information handling system may also determine customer reaction determinations for respective ones of the request and response pairs, integrate the request and response pairs and the customer reaction determinations into a customer reaction timeline, and generate a chatbook from the customer reaction timeline.

Provided are techniques for sharing confidential information with privacy using a mobile phone. A voice preference and language preferences are received for an information provider profile of an information provider, where the language preferences include a first language for typing text and a second language for speaking the text. During an on-going live phone call between the information provider and an information requester, selection of a text to talk feature is received. Text is received in the first language, where the text includes confidential information. The text is converted from the first language to text in the second language. The text in the second language is converted to a voice message that is spoken in a voice identified by the voice preference through the on-going live phone call to provide the confidential information with privacy. Then, control is returned to the on-going live phone call.

A method, computer system, and a computer program product for customer representative ratings is provided. The present invention may include receiving a chat transcript with one or more tagged triplets and one or more multi-dimensional success vectors. The present invention may include aggregating the one or more multi-dimensional success vectors. The present invention may include receiving at least one business priority. The present invention may include applying at least one filter to the one or more multi-dimensional success vectors. The present invention may include normalizing the one or more multi-dimensional success vectors based on the at least one applied filter. The present invention may include obtaining a rating.

A system and method and enables using a mobile number in conjunction with a non-telephony internet connected device. The system also facilitates SMS communication with Internet of Things devices and SMS communication in conjunction with over-the-top (OTT) services.

Provided are techniques for sharing confidential information with privacy using a mobile phone. A voice preference and language preferences are received for an information provider profile of an information provider, where the language preferences include a first language for typing text and a second language for speaking the text. During an on-going live phone call between the information provider and an information requester, selection of a text to talk feature is received. Text is received in the first language, where the text includes confidential information. The text is converted from the first language to text in the second language. The text in the second language is converted to a voice message that is spoken in a voice identified by the voice preference through the on-going live phone call to provide the confidential information with privacy. Then, control is returned to the on-going live phone call.

A technique for obtaining caller-originated alert signals in IP-based communication sessions is disclosed. According to one embodiment, the technique may be realized as a method comprising the steps of: receiving, from a first user equipment and via a first communication channel, a request to initiate a communication session, the request being received at a second user equipment; in response to the request, causing a phonepage server to transmit, via a second communication channel, a caller-originated alert to the second user equipment; and rendering the caller-originated alert to alert a user associated with the second user equipment.