The present disclosure generally relates to contact management and communication with contacts. On a portable electronic device having a display a plurality of affordances associated with a plurality of contacts are displayed. A first user input is received selecting a first affordance of the plurality of affordances for a first contact of the plurality of contacts. In response to receiving the first user input and in accordance with a determination that a first communication application is in a set of communication applications installed on the portable electronic device, a contact information interface is displayed for the first contact. The contact information interface includes a first contact identification field for the first contact. The first contact identification field is associated with the first contact and the first communication application.

One example involves a communications server providing communications services to remotely-situated client entities, wherein each client entity is associated with users and each user is associated with a communication device. The server may verify a first authentication factor for a user among the users, and generate a communication request that includes a first portion specifying at least one target endpoint associated with the user and a second portion associated with or indicating the security code and that includes a set of instructions which: are specific to the user, which specify how to communicate the security code for the user, and which specify different security codes for different types of communications. Via the server, the security code is sent to the user according to the set of instructions, and verified via a second authentication factor associated with or for the user by comparing input from the user to the security code.

In some embodiments, the present invention provides for a computer-implemented method, including: causing, by a specifically programmed computer call management communication system, to transform, over a computer network, computing devices of users, into corresponding specialized call management devices, by having each computing device to execute a specialized call management client software application being in electronic communication with the specifically programmed computer call management communication system over the computer network by utilizing SIP; where the specialized call management client software application generates specialized graphical user interfaces configured to allow each user to concurrently initiate and maintain, over the computer network, a plurality of voice communications of distinct types with other users, by, for example, allowing each user to independently and dynamically divert, in real-time, any voice communication of any type to any audio device associated with a corresponding specialized call management device of such user.

Systems and methods described herein may present one or more enhanced communication features during a call. A destination identifier for a communication sent by a first device may be detected, the destination identifier being an identifier associated with a second device. A source identifier for the communication sent by the first device may be detected, the source identifier being an identifier associated with the first device. A direct connection between the first device and the second device may be established. By the direct connection, at least one call-enhancing element may be shared with the first device and the second device, the at least one call-enhancing element being associated with at least one of the source identifier and the destination identifier.

Enablement of a voice channel being established between an IoT device and a controller through the use of a voice-line service system.

A terminal supports two cards the primary card and the secondary card, the primary card supports a data service, and the secondary card supports transmission of a voice service using a data service, or the secondary card supports concurrent transmission of a voice service and a data service. The method includes, when the terminal performs the data service using the primary card, if the terminal performs the voice service using the secondary card, switching, by the terminal, the data service performed using the primary card to the secondary card, and performing the data service using the secondary card.

A system for identifying a subscriber device may include a customer premises device and a DOCSIS device. The DOCSIS device may be connected to the cable network. The customer premises device may be configured to generate a low power radio frequency carrier signal having a predetermined frequency and a predetermined modulation that correlates to a type of customer premises device. The customer premises device may be configured to inject the low power radio frequency carrier signal into a signal wherein the signal is received by the DOCSIS device. The DOCSIS device may identify the customer premises device based on the predetermined frequency and the predetermined modulation by comparing the frequency measurement and the modulation measurement to a prestored frequency data and a prestored modulation data that correlates to a plurality of types of the customer premises device.

A computer implemented method can include sending additional information concerning an upcoming event to a conversion unit for generation of an appointment reminder for the upcoming event that is to be sent to one or more endpoints. A telecommunication platform can process the appointment reminder to send a visual and/or audible signal to a user via one or more endpoint devices so that the reminder can be processed and responded to via at least one of the endpoint devices.

Enablement of a voice channel being established between an IoT device and a controller through the use of a voice-line service system.

System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.