Systems and methods for overlaying an image of a conference call participant with a shared document are provided. A request is received to initiate a document sharing operation to share a document displayed via a first graphical user interface (GUI) on a first client device associated with a first participant of a conference call with a second participant of the conference call via a second GUI on a second client device. Image data corresponding to a view of the first participant in a surrounding environment is also received. An image depicting the first participant is obtained based on the received image data. One or more regions of the document that satisfy one or more image placement criteria are identified. The document and the image depicting the first participant are provided for presentation via the second GUI on the second client device. The image depicting the first participant is presented at a region of the identified one of more regions of the document.

A collaboration system is provided and includes memory storing collaboration data including a spatial event map locating events in a virtual workspace and a local display including a screen space. The collaboration system further includes logic to identify a local client viewport in the virtual workspace, logic to render, in the screen space on the local display, graphical objects identified by events in the spatial event map that have locations within the local client viewport, logic to change a location and a dimension of the local client viewport in the virtual workspace in response to input signals, logic to render, in the screen space on the local display, graphical objects identified by events in the spatial event map that have locations within the changed local client viewport, and logic to generate a viewport change event in response to the change of the local client viewport in response to input signals.

A computer-implemented method of sharing a screen amongst at least two users participating in a real-time communication and collaboration session via a communication network can be configured so that a screen displaying a first content can be shared by a user of a first client so as to be displayed at at least a second client used by a second user. Embodiments of the method can include receiving, at a control unit for controlling the communication and collaboration session, coordinates specifying the position of an intended item of the first content of the shared screen and receiving, at the control unit, a screenshot of the intended item and a predetermined surrounding area as a sample picture or as sample pixels.

A real-time-communication (RTC) collaboration platform allows for customer-initiated and/or agent-initiated RTC collaboration sessions that may include rich media (voice, video, screen shares, annotations, drawings, document sharing and editing, etc.). The collaboration session may be initiated in various embodiments, by a smart trigger including one or more links that may be selected as a trigger. When the link(s) are selected session information may be transmitted or otherwise elected to target the session. In some embodiments, a combination of smart trigger devices may provide additional benefits, such as restricting the initiation of a session to a location where the NFC tag is present. Although individual examples provided herein describe the smart trigger as a QR code, an NFC tag, and/or a link on a web page, smart triggers of any type may be used to initiate a communication session as described herein. A smart trigger may also be used to extend the collaboration session to a new device.

A system and method for receiving and executing emoji based commands is disclosed. The system and method may include processes such as identifying emojis in a message, determining one or more action based on the emoji, and completing the determined actions.

A transmission terminal transmits video data and display data of a screen shared with another transmission terminal to the other transmission terminal via a predetermined relay apparatus. The transmission terminal includes a storage unit that stores relay apparatus information of the relay apparatus to which the transmission terminal transmits the video data; a receive unit that receives the display data from an external input apparatus connected to the transmission terminal; and a transmitting unit that transmits the display data received by the receive unit to the relay apparatus indicated by the relay apparatus information stored in the storage unit.

A multi-display capture system receives user selections of two or more display areas, such as screens or application windows, generated by a computing device. The multi-display capture system simultaneously captures a video stream of each of the selected display areas. In another display area, the multi-display capture system outputs a combined display that includes each of the captured video streams. The user may select a video stream to enlarge, and the multi-display capture system enlarges the video streams while continuing to display the other video streams. The combined display may be shared with one or more other users.

A first device may receive a request to establish a replication session between a second device and a third device, where the replication session is associated with replicating user interactions with a user interface of an application across a first instance and a second instance of the application. The first device may receive, after receiving the request, information identifying a set of interactions by a user of the second device with a first user interface provided for display by the first instance. The first device may determine, from the information, a set of instructions related to causing an indication for the set of interactions to be provided for display on a second user interface provided for display for the second instance based on the information being received from the second device. The first device may provide, after determining the set of instructions, the set of instructions to the third device.

Systems, methods, articles of manufacture, and computer-readable media. A server may receive a phone call and generate a uniform resource locator (URL) comprising a session identifier for an account. The server may transmit the URL to a client device. The server may receive, from a web browser, a request comprising the URL. The server may determine that the session identifier in the URL of the request matches the session identifier for the account, and transmit, to the web browser, a web page at the URL. The server may receive, from the web browser, a cryptogram read by the web page via a card reader of the client device and decrypt the cryptogram. The server may authenticate the identity of the caller for the call based on decrypting the cryptogram and the session identifier of the URL matching the session identifier of the account.

A system for managing a communication session between a number of participants is provided. The system can analyze activity of each participant and generate recommendations on the communication flow of a meeting. For instance, the system can analyze user activity and other contextual data for each user to determine a recommended speaking arrangement for the participants. The recommendations can be presented to a moderator who can then utilize the recommendations to control the flow of the meeting. Inputs received from the moderator can modify speaking and viewing permissions to emphasize or deemphasize displays and audio of individual participants. In some configurations, the recommendations can be utilized by a system to automatically control permissions for each participant for the purposes of controlling communication and flow of an event, such as an online meeting.