In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API). In another embodiment, the system for processing telephony sessions includes: a call router, a URI for an application server, a telephony instruction executed by the call router, and a call router API resource.

A method for creating a push notification at a call center includes: receiving a call from a caller device; receiving, from the caller device, caller identification information; receiving, from the caller device, an inquiry; generating an encrypted token including the caller identification information and the inquiry; and when an agent is available, sending a push notification to the caller device for connecting the caller to the agent, the push notification being associated with the encrypted token, and wherein the agent uses the caller identification information from the encrypted token when the agent is addressing the inquiry.

The present invention discloses a search method and apparatus, wherein the method comprises: receiving, at a browser side, a search keyword inputted to an input box component; obtaining a search result corresponding to the search keyword, the search result comprising feature information carrying a feature identifier; and displaying the search result, wherein the feature information carrying a feature identifier is ranked first in the search result. The present invention may obtain accurate key information from the feature information carrying a feature identifier, and avoid a situation where bandwidth resources are consumed because of repeatedly searching for correct feature information due to the feature information being erroneous. Thus user operations are simplified and search efficiency is improved.

A routing system is provided for intelligent routing of instant messages between clients connected to a data network and customer service representatives connected to the network. The system comprises at least one instant message server and at least one intermediate server connected to and addressable on the network, the intermediate server capable of routing and accessible to the instant message server. Clients connecting to the instant message server through instant message software assert a connection link advertised by the instant message server to establish bi-directional communication between the client machine and the intermediate server. In preferred application, the intermediate server interacts with the client for identification of client and client software. The client request is then routed to an appropriate customer service representative running compatible software according to enterprise rules establishing an active instant message connection between the client and the selected customer service representative.

Disclosed are a telephone-number-based information loading method and device, wherein the method comprises steps of: detecting a telephone number in current display contents on a terminal side; determining whether the telephone number carries a feature identifier; and if yes, then generating a dial option control that is based on the telephone number in the current display contents, and/or invoking entry information of a webpage type service previously associated with the telephone number. According to the present invention, it is possible to conserve bandwidth resources, while preventing the occurrence of a situation in which a user mistakenly enters a dangerous website because of a search error, resulting in a security threat or other losses.

A method and system to contact a provider are described. The system may include a communication module to receive a referral request, a referral generator, and a call module. The referral generator may be configured to respond to the referral request by selecting a provider from a network of providers. The call module may be configured to initiate a voice over Internet protocol (VoIP) call in order to contact the selected provider.

A caller queue system and process for a video call-in system. The system includes a waiting room server that connects to a plurality of caller devices over a network. The waiting room server may provide content to the plurality of video caller devices and collects input received from the plurality of video caller devices. A queue managing module connected to the waiting room server prioritizes or sorts the plurality of video caller devices in a queue based on the input received from the plurality of video caller devices. The system allows a user or producer to prescreen and determine the priority of the callers and accept a higher number callers to be connected to the caller queue system.

A method is presented that allows for coordination between parties wanting to communicate. The method serves to replace the current ‘synchronous’ method of phone session initiation (which allows random people to interrupt one's flow) with a system that allows both parties to indicate when they are ready and willing to communicate with particular parties. Instead of a first party directly calling a second party, both indicate readiness to talk to each other by means of (for instance) status indicators on a smartphone, thereby eliminating the obtrusive nature of the time-limited phone ring. The method also includes an apparatus that determines which is the optimal party to actually place the call such that overall expenses may be minimized.

Methods and apparatuses to provide telephonic connections to members of a social network. One embodiment includes: identifying a first member connected to a second member in a social network; determining whether profile data of the first member of the social network includes a telephonic reference of the first member; presenting a user interface element to the second member over a data communication network in response to a determination that the profile data of the first member includes the telephonic reference of the first member; and responsive to a selection of the user interface element, initiating a first telephonic connection to the first member using the telephonic reference of the first member and a second telephonic connection to the second member to provide a telephonic connection between the first member and the second member.