A server is configured to provide data communications services to a plurality of endpoint devices. Geolocation information identifying a first geographic location of the particular endpoint device is received at the server and from an application running on an endpoint device. A second geographic location for an IP address is compared to the first geographic location. In response to a mismatch between the compared geographic locations, a location database is modified to include an entry specifying that the particular endpoint device is located at the first geographic location. For an outgoing telephone call from the endpoint device, the modified entry is used to select a telephone carrier. The outgoing telephone call is routed using the selected telephone carrier.

A mobile communication method according to the present invention includes the steps of: sending “INVITE” from a UE#1 to a P-CSCF/VATF in a visited network of the UE#1; sending “INVITE” from the P-CSCF/VATF to an IMS; and allocating, by the P-CSCF/VATF, an MGW#1 to the path for voice communications.

A system and method for chatbot and search engine integration comprising chatbot crawler engine configured to detect all possible paths through a conversational flow between a chatbot and a user, and also comprising a chatbot search integration manager configured to receive a processed conversation flow from the chatbot crawler engine, parse the conversation flow to identify keywords and features, and build an indexable data structure which can be integrated into search engines in order to expose the information and data contained within the chatbot's knowledge base. This integration may allow search engine users to be redirected to a website hosting the chatbot when an indexed data structure comprises information relevant to a search engine query.

Systems and methods for dynamically updating bit loading profile assignments among a plurality of cable modems.

A method of operating a captioned telephone comprising the steps of dialing a telephone number to a relay gateway, connecting to the gateway over a communication network, performing a test to assess communication network quality, based on the test results, setting up the captioned telephone to operate in at least one of a first mode and a second mode wherein each of the first and second modes is one of (i) a PSTN mode in which data is communicated between the captioned telephone and the relay gateway via analog transmission and (ii) an IP mode in which data is communicated between the captioned telephone and the relay gateway via the Internet.

Providing a voice call includes: receiving, from a user equipment (UE), a request to initiate a voice call traffic session; requesting setup of a voice call data pipe; based on at least a setup of the voice call data pipe not completing prior to a timer event, transmitting voice packets over a signaling data pipe; and based on at least the voice call data pipe setup completing, ceasing to transmit voice packets over the signaling data pipe and transmitting voice packets over the voice call data pipe. Placing a voice call includes: requesting, by the UE, to initiate the voice call traffic session; based on at least a first trigger event, transmitting voice packets over the signaling data pipe; and based on at least a second trigger event, ceasing to transmit voice packets over the signaling data pipe and transmitting voice packets over the voice call data pipe.

In an example embodiment, a cloud-based unified communications solution and collaboration platform is provided that includes private branch exchange (PBX) business phone service, among other services, in one interface. Furthermore, in an example embodiment, this cloud-based unified communications solution enables a feature called “call flip,” which allows a user to transfer an active phone call from one device of the user to another device of the same user, without disconnecting the phone call, and despite both devices sharing a common extension or phone number. More particularly, the system is able to detect that a user wishes to perform a “call flip”, identify the device from which the user is attempting to perform the call flip, identify the other devices associated with the user, and then ring only the other devices and not the device from which the user is attempting to perform the call flip.

A gateway device includes a call handling equipment (CHE) listener interface, an Internet Protocol (IP) interface, a provisioning engine, and a message parsing engine. The CPE listener interface forms a communication channel with a CHE and receives call event data from the CHE. The IP interface communicates with a cloud-based processing system. The provisioning engine receives, from the cloud-based processing system via the IP interface, instructions for parsing data from a data output format of the CHE into a consistent data format of the cloud-based processing system. The message parsing engine parses the call event data received from the CHE via the CHE listener interface, and formats the call event data according to the consistent data format. The gateway device transmits the formatted call event data to the cloud-based processing system via the IP interface.

A system and method for chatbot and search engine integration comprising chatbot crawler engine configured to detect all possible paths through a conversational flow between a chatbot and a user, and also comprising a chatbot search integration manager configured to receive a processed conversation flow from the chatbot crawler engine, parse the conversation flow to identify keywords and features, and build an indexable data structure which can be integrated into search engines in order to expose the information and data contained within the chatbot's knowledge base. This integration may allow search engine users to be redirected to a website hosting the chatbot when an indexed data structure comprises information relevant to a search engine query.

A system and method for automated chatbot testing to provide training and quality assurance of conversational artificial intelligence systems, comprising a chatbot testing administrator interface which allows chatbot makers to define what a chatbot is supposed to do, create test scripts to test the performance of the chatbot, and review the results of the chatbot tests, a chatbot testing server which provides and interface between chatbot testing agents and the administrator interface, instantiates chatbot agents and distributes them across available hardware and runs testing programs which activate, configure, and deactivate chatbot testing agents as needed. A plurality of chatbot agents may be running in parallel to provide automated testing based upon test script configuration.