COMPUTER-IMPLEMENTED METHOD OF PROCESSING AN EMERGENCY CALL AND EMERGENCY COMMUNICATION NETWORK
20220174151 · 2022-06-02
Inventors
Cpc classification
H04M3/42042
ELECTRICITY
H04W4/90
ELECTRICITY
International classification
H04M3/51
ELECTRICITY
H04M3/42
ELECTRICITY
H04W4/021
ELECTRICITY
Abstract
A method of processing an emergency call in an emergency communication network can include receiving an emergency call from an emergency caller from a first mobile communication device that is received via a SIP INVITE message; obtaining location information of the location of the first mobile communication device; determining a PSAP that is in the vicinity of the location of the first mobile communication device, and forwarding the emergency call to the PSAP for being handled by a call taker at the PSAP. The ESRP can request location information of all mobile communication devices that are in the vicinity of the first mobile communication device and, upon receipt of the location information, create a list of all mobile communication devices that are in the vicinity of the first mobile communication device for transmitting the list to the PSAP to be displayed at a display device of a call taker.
Claims
1. A computer-implemented method of processing an emergency call in an emergency communication network comprising: receiving, at an Emergency Service Routing Proxy (ESRP), an emergency call from a first mobile communication device, the emergency call being received via a Session Initiation Protocol (SIP) INVITE message; obtaining location information of the location of the first mobile communication device; determining a Public Safety Answering Point (PSAP) that is in the vicinity of the location of the first mobile communication device, and forwarding the emergency call to the PSAP for being handled by a call taker at the PSAP, requesting, by the ESRP, location information of all mobile communication devices that are in the vicinity of the first mobile communication device, upon receipt of the location information, creating a list of all mobile communication devices that are in the vicinity of the first mobile communication device, and transmitting the list to the PSAP to be displayed at a display device of a call taker at the PSAP handling the emergency call.
2. The method of claim 1, comprising: selecting, from the list, a mobile communication device that is closest to the first communication device.
3. The method of claim 1, wherein the location information either is provided by value or by reference.
4. The method of claim 2, comprising: establishing a conference bridge between the first communication device of the emergency caller and the call taker at the PSAP and adding the mobile communication device selected from the list to the conference bridge.
5. The method of claim 2, comprising: sending a request for assistance in the reported emergency incidence to the mobile communication device selected from the list.
6. The method of claim 4, comprising: adding a first response attendant to the conference bridge.
7. The method of claim 1, comprising: requesting a cell-ID (CID) of the first mobile communication device for identifying each base transceiver station (BTS) or sector of a BTS within a location area code (LAC).
8. The method of claim 7, comprising: requesting the ANI of all mobile communication devices in the CID of the first mobile communication device.
9. The method of claim 8, comprising: requesting, with the ANI of the mobile communication devices in the CID of the first mobile communication device, the Location Information Service (LIS) for their respective current location.
10. The method of claim 1, comprising: displaying a map on which the emergency incident location and co-located mobile communication devices are displayed.
11. The method of claim 10, wherein the map also comprises indications of emergency facilities in the vicinity of the emergency incident location.
12. The method of claim 1, wherein the the vicinity of the first communication device is classified as being a communication device in a same cell-ID (CID) as the first communication device.
13. The method of claim 12, comprising: continuously updating the list to account for communication devices in the same CID as the first communication device.
14. The method of claim 13, comprising: refreshing the map based on the updated location information of the communication devices located in the vicinity of the first communication device.
15. An emergency communication apparatus comprising: an emergency processing engine connectable to an Emergency Service Routing Proxy (ESRP) and/or a Public Safety Answering Point (PSAP), emergency processing engine configured to perform a method comprising: obtaining location information of a location of a first mobile communication device that made an emergency call about an emergency incident; determining a Public Safety Answering Point (PSAP) that is in a vicinity of the location of the first mobile communication device, and forwarding the emergency call to the PSAP for being handled by a call taker at the PSAP, upon receipt of location information of all mobile communication devices that are in the vicinity of the first mobile communication device, creating a list of all mobile communication devices that are in the vicinity of the first mobile communication device, and transmitting the list to the PSAP to be displayed at a display device of a call taker at the PSAP handling the emergency call.
16. The emergency communication apparatus of claim 15, comprising the PSAP and the ESRP.
Description
BRIEF DESCRIPTION OF THE DRAWINGS
[0024] The invention and embodiments thereof will be described below in further detail in connection with the drawings. It should be appreciated that like reference numbers can identify similar components.
[0025]
[0026]
[0027]
[0028]
[0029]
[0030]
[0031]
[0032]
[0033]
[0034] Reference characters used in the drawings include: [0035] 1 Emergency communication network [0036] 2 Emergency Service IP Network (ESINET); [0037] 3 Mobile phone; [0038] 4 VOW network; [0039] 5 BCF ingress; [0040] 6 ESRP; [0041] 7 Location Information Server (LIS); [0042] 8 PSAP; [0043] 9 BCF egress; [0044] 10 BCF; [0045] 11 Call taker; [0046] 12 First responder; [0047] 13 Emergency processing engine; [0048] 14 Provider; [0049] 15 Help candidates; [0050] 16 Emergency event location; [0051] 17 Server; [0052] 18 Screen; [0053] 19 Police station; and [0054] 20 Fire department.
DETAILED DESCRIPTION
[0055]
[0056] It should be understood that the communication network can includes a number of telecommunication devices that each include hardware. For example, the ESRP and the PSAP can each be telecommunication devices that include hardware. The hardware can include at least one processor connected to a non-transitory memory and at least one transceiver. The memory can have code or an application stored thereon that defines a method that is performed by the telecommunications device when its processor runs the code or application. Each telecommunication device can also include a display one or more input devices, and one or more output devices that can be connected to its processor.
[0057] Each of the mobile phones of different users are type of communication terminals that include a processor connected to a non-transitory memory and at least one transceiver. Each of the phones can also include a display and can also include input devices (e.g. buttons, a stylus, etc.). Some users may utilize a different type of telecommunication terminal instead of a mobile phone (e.g. a laptop computer, a tablet, etc.).
[0058]
[0059]
[0066] The candidate 15′ will be added automatically into the emergency support bridge in the ESINET 2.
[0067]
[0068] It is noted that the call taker 11 at the PSAP 8 that handles the emergency incident reported by the caller 3, may take the following additional steps. Namely, during the assistance, the call-taker 11 may decide to make a further request to the ESINET 1 for a new list of help candidates 15. This list may be related to the original location received with the INVITE message or a new location, in case the emergency caller 3 is no longer at the same location or he/she is reporting a situation in a location different from the one he/she is at. Then, the PSAP 8 sends a refresh request to the ESINET 2 using an in-dialog SIP request, for example a SIP UPDATE, containing the target location for the new help candidate list. This location information may either be by value (PIDF-LO) or by reference (Location URI). The ESINET 2 sends a new list of help candidates 15 in the SIP response, for example a 200 OK. The refresh process may also be initiated automatically at the PSAP console. The refresh procedure may occur repeatedly with a programmable time interval that may vary from seconds to minutes. This scenario has the advantage that the initial INVITE from the emergency call is not delayed, and provides the possibility to query a location different from the one reported at the beginning of the call. Once the refresh request is received from the PSAP 8, the ESINET 2 may request a new list of help candidates for the new location information received from the emergency handling engine 13, as already outlined above.
[0069]
[0070]
[0071] In the following, the emergency processing engine 13 is explained in further detail. It implements 3 interfaces: the ESRP interface, a provider interface, and a LIS interface. The ESRP interface is defined by any API to request and retrieve a list of n elements containing help candidates 15 close to a determined location, the ERL (reference numeral 16, see
[0072] Further, the emergency processing engine 13 may request to the access the network for all mobile phone users under a cell-ID. This may result in several users, depending on the size of the cell, or sector of the cell. The emergency processing engine 13 also is responsible to select the candidates 15, based on the proximity of the ERL 16, according to the number of elements defined by the ESRP 6. Additional criteria may also be used to select the candidates 15, for instance, a maximal distance from the target.
[0073] According to the RFC5491, it is specified that the PIDF format provides for an unbounded number of <tuple>, <device>, and <person> elements. Using the advantage to receive the location information from the LIS 7 in GEOPRIV format, the emergency processing engine 13 will return a single XML document, a PIDF-LO, with the selected candidates to the ESRP 6. Each candidate is presented as a <tuple>, <device>or <person> element, as illustrated below for an example of a PIDF-LO containing candidates:
TABLE-US-00001 <presence> <tuple id=candidate 01> -- #1 <status> <geopriv> -- #1 <location-info> location element #1 location element #2 ... location element #i <usage-rules> </geopriv> <geopriv> -- #2 <geopriv> -- #3 ... <geopriv> #j </status> </tuple> <tuple id=candidate 02> -- #2 <tuple id=candidate 03> -- #3 <tuple id=candidate 04> -- #4 ... <tuple id=candidate #n> -- #n </presence>
[0074]
[0077] Further, it is noted that the usage of specific applications to connect devices to emergency services is a growing trend. Besides placing an emergency call, it transmits data (telematics, health, location, sensors, etc.) collected from the Internet of Things (IoT) and connected devices. To handle these data, there are platforms such as RapidSOS NG911 ClearingHouse (https://rapidsos.com/clearinghouse/) that provides APIs for integration with connected devices and the emergency attendant dashboard. For instance, this platform is being used in Los Angeles, Calif. and Cuyahoga county (https://ja.cuyahogacounty.us/en-US/Rapid-SOS.aspx), OH, in USA and there is a study case of integration with Uber app to provide car and passengers data in emergency situations.
[0078]
TABLE-US-00002 INVITE urn:service:sos SIP/2.0 ... Call-Info: <urn:nena:uid:callid:bcf149461:esbc2.net>;purpose=NENA- CallId;repid=″25.25.111.10:50128″ Call-Info: <urn:nena:uid:incidentid:bcf14945940391746261:esbc2.net>; purpose=NENA-IncidentId Geolocation: <cid:3104566996@28.28.11110>, <cid:candidates@28.28.111.10> Geolocation-Routing: no ... Content-Type: multipart/mixed;boundary=unique-boundary-1 --unique-boundary-1 Content-Type: application/sdp ... --unique-boundary-1 Content-Type: application/pidf+xml Content-Id: <cid:3104566996@28.28.111.10> <?xml version-″1.0″ encoding=″UTF-8″?> <presence xmlns=″urn:ietf:params:xml:ns:pidf″ xmlns:gp=″urn:ietf:params:xml:ns:pidf:geopriv10″ xmlns:gbp=″urn:ietf:params:xml:ns:pidf:geopriv10:basicPolicy″ xmlns:ca=″urn:ietf:params:xml:ns:pidf:geopriv10:civicAddr″ entity=″sip:3104566996@28.28.111.10″> <tuple id=″SCS2-28.28.120.11:5060″> <status> <gp:geopriv> <gp:location-info> <gp:usage-rules> <gp:method> </status> <timestamp>2020-05-18T12:42:26+00:00</timestamp> </tuple> </presence> --unique-boundary-1 Content-Type: application/pidf+xml Content-Id: <cid:candidates@28.28.111.10> <?xml version=″1.0″encoding=″UTF-8″?> <presence xmlns=″urn:ietf:params:xml:ns:pidf″ xmlns:gp=″urn:ietf:params:xml:ns:pidfgeopriv10″ xmlns:gbp=″urn:ietf:params:xml:ns:pidf:geopriv10:basicPolicy″ xmlns: ca=″urn: ietf: params:xml:ns:pidf:geopriv10:civicAddr″ entity=″sip:3104566996@28.28.111.10″> <tuple id=″candidate 01″> <status> <gp:geopriv> <gp:location-info> <gp:usage-rules> <gp:method> </status> </tuple> ... <tuple id=″candidate n″> <status> <gp:geopriv> <gp:location-info> <gp:usage-rules> <gp:method> </status> </tuple> </presence> --unique-boundary-1--
[0079]
[0082] Then, the 200OK response will contain the PIDF-LO with the help candidates for the PSAP services side, as illustrated below.
TABLE-US-00003 UPDATE <R-URI> ... Call-Info: <urn:nena:uid:callid:bcf149461:esbc2.net>;purpose=NENA- CallId;repid=″25.25.111.10:50128″ Call-Info: <urn:nena:uid:incidentid:bcf14945940391746261:esbc2.net>; purpose=NENA-IncidentId Geolocation: <cid:3104566996@28.28.111.10> Geolocation-Routing: no ... Content-Type: multipart/mixed;boundary=unique-boundary-1 --unique-boundary-1 Content-Type: application/pidf+xml Content-Id: <cid:3104566996@28.28.111.10> <?xml version=″1.0″encoding=″UTF-8″?> <presence xmlns=″urn:ietf:params:xml:ns:pidf″ xmlns:gp=″urn:ietfparams:xmlns:pidfgeopriv10″ xmlns:gbp=″urn:ietf:params:xml:ns:pidf:geopriv10:basicPolicy″ xmlns: ca=″urn:ietf: params:xml:ns:pidf:geopriv10:civicAddr″ entity=″sip:3104566996@28.28.111.10″> <tuple id=″SCS2-28.28.120.11:5060″> <status> <gp:geopriv> <gp:location-info> <gp:usage-rules> <gp:method> </status> <timestamp>2020-05-18T12:42:26+00:00</timestamp> </tuple> </presence> --unique-boundary-1-- SIP/2.0 200 OK ... Call-Info: <urn:nena:uid:callid:bcf149461:esbc2.net>;purpose=NENA- CallId;repid=″25.25.111.10:50128″ Call-Info: <urn:nena:uid:incidentid:bcf14945940391746261:esbc2.net>; purpose=NENA-IncidentId Geolocation: <cid:candidates@28.28.111.10> Geolocation-Routing: no ... Content-Type: multipart/mixed;boundary=unique-boundary-1 --unique-boundary-1 Content-Type: application/pidf+xml Content-Id: <cid:candidates@28.28.111.10> <?xml version=″1.0″encoding=″UTF-8″?> <presence xmlns=″urn:ietf:params:xml:ns:pidf″ xmlns:gp=″urn:ietf:params:xml:ns:pidf:geopriv10″ xmlns:gbp=″urn:ietf:params:xml:ns:pidf:geopriv10:basicPolicy″ xmlns:ca=″urn:ietf: params:xml:ns:pidf:geopriv10:civicAddr″ entity=″sip:3104566996@28.28.111.10″> <tuple id=″candidate 01″> <status> <gp:geopriv> <gp:location-info> <gp:usage-rules> <gp:method> </status> </tuple> ... <tuple id=″candidate n″> <status> <gp:geopriv> <gp:location-info> <gp:usage-rules> <gp:method> </status> </tuple> </presence> --unique-boundary-1--
[0083] In the above described embodiments, SIP as a native offer-answer protocol expanding the usual call and transfer capabilities is used advantageously so as to interact and retrieve the area location of the emergency caller, to recruit possible help candidates in the same area of the emergency caller, and to sort and select one candidate adding him to an emergency call bridge. Thereby, fast and effectively help to the first response services may be provided, until the official help services like police and medics will be arriving at the location of the caller. As it is embedded into the core of the NG emergency system, the answer capability will act directly with the emergency caller that is using this system without external interferences and delays on the integration of other location services running only on the PSAP backend.
[0084] It should be appreciated that different embodiments of the method, system, a PSAP, ESRP, and an apparatus can be developed to meet different sets of design criteria. For example, the particular type of network connection, server configuration or client configuration for a device for use in embodiments of the method can be adapted to account for different sets of design criteria. As yet another example, it is contemplated that a particular feature described, either individually or as part of an embodiment, can be combined with other individually described features, or parts of other embodiments. The elements and acts of the various embodiments described herein can therefore be combined to provide further embodiments. Thus, while certain exemplary embodiments of a telecommunication apparatus, telecommunication device, terminal device, a network, a server, a communication system, and methods of making and using the same have been shown and described above, it is to be distinctly understood that the invention is not limited thereto but may be otherwise variously embodied and practiced within the scope of the following claims.