System And Method For Communicating With A User At A Point-Of-Sale

Abstract

A computerized system, method, and automated rebate processing machine for handling reversal of a promotion-related transaction is provided. The automated rebate processing machine receives a rebate request for an amount due to a user, and receives account information associated with the user. The automated rebate processing machine stores the account information, and electronically transfers an amount due to the user to an account identified by the account information. The automated rebate processing machine subsequently receives an indication that the purchase transaction is being reversed, and electronically collects the transferred amount from the account identified by the account information.

Claims

1. A computerized method in an automated rebate processing machine for handling reversal of a promotion-related transaction, the method comprising: receiving, by an automated rebate processing machine, a rebate request for an amount due to a user; receiving, by the automated rebate processing machine, account information associated with the user; storing, by the automated rebate processing machine, the account information; transferring electronically, by the automated rebate processing machine, an amount due to the user to an account identified by the account information; receiving subsequently, by the automated rebate processing machine, an indication that the purchase transaction is being reversed; and collecting electronically, by the automated rebate processing machine, the transferred amount from the account identified by the account information.

2. The method of claim 1, wherein the receiving the account information comprises extracting, by the automated rebate processing machine, the account information from a debit card or credit card that is provided to the automated rebate processing machine by the user.

3. The method of claim 1, further comprising the automated rebate processing machine, in response to determining that the rebate request is validated, dispensing a new receipt to the user, wherein the new receipt indicates that the rebate request has been fulfilled.

4. The method of claim 3, wherein the step of receiving the rebate request comprises the receiving, by the automated rebate processing machine, an inserted receipt that was generated by the purchase transaction before dispensing the new receipt.

5. The method of claim 1, wherein the step of receiving the rebate request comprises the receiving, by the automated rebate processing machine, a machine readable document that stores rebate validation data for the rebate request, and providing on the machine readable document an indication that the rebate request has been fulfilled.

6. A computerized method in an automated rebate processing machine for processing a rebate-related transaction, the method comprising: receiving, by an automated rebate processing machine, a rebate request associated with a purchase transaction; in response to determining that a rebate amount for the rebate request is transferred or is to be transferred to a user, storing, by the automated rebate processing machine, the rebate amount in a rebate report; receiving, by the automated rebate processing machine, a request to reverse the purchase transaction; in response to receiving the request to reverse the purchase transaction, searching, by the automated rebate processing machine for the stored rebate report to determine a purchase price and rebate amount associated with the purchase transaction; deducting, by the automated rebate processing machine, the rebate amount from the purchase price to calculate a return amount; and transferring electronically, by the automated rebate processing machine to the user, an amount that is based on the return amount.

7. The method of claim 6, further comprising: determining, by the automated rebate processing machine, a service fee that was charged for the rebate request; and adding, by the automated rebate processing machine, the service fee to the return amount, wherein the transferred amount equals the sum of the service fee and the return amount.

8. The method of claim 2, further comprising transmitting electronically, by the automated rebate processing machine to a rebate offeror, a request for reimbursement of the service fee.

9. A computerized method of rebate processing in an automated rebate processing system, the method comprising: determining, by the automated rebate processing machine, account information corresponding to an account of the user; receiving, by the automated rebate processing machine and from the user, authentication information associated with the account of the user; outputting, by the automated rebate processing machine to the user, a plurality of rebate redemption options; receiving, by the automated rebate processing machine from the user, a selection of a rebate redemption option from among the plurality of rebate redemption options, and providing, by the automated rebate processing machine, an amount due to the user via the selected rebate redemption option.

10. The method of claim 9, wherein the step of determining account information comprises: receiving, by the automated rebate processing machine, card information provided by a user; and extracting, by the automated rebate processing machine, and based on the card information, the account information corresponding to the account of the user.

11. The method of claim 10, wherein the step of receiving card information comprises receiving, at the automated rebate processing system, insertion of a card storing the card information or comprises scanning of the card.

12. The method of claim 9, wherein the selected rebate redemption option is an electronic fund transfer (EFT) option, and the providing step comprises providing the rebate amount to the account of the user via EFT.

13. The method of claim 9, wherein the authentication information includes at least one of a user ID and a user password.

14. The method of claim 9, the automated rebate processing system includes a kiosk that is configured to receive the authentication information and to provide the rebate amount to the user.

15. The method of claim 14, further comprising the automated rebate processing system extracting rebate data directly from a machine readable document after a point-of-sale (POS) system has generated a receipt for a purchase corresponding to the rebate data and has transferred the rebate data onto the machine readable document, wherein the rebate amount is based on the extracted rebate data.

16. The method of claim 15, wherein the rebate data includes data necessary to validate a rebate claim.

Description

BRIEF DESCRIPTION OF THE DRAWINGS

[0054] Further aspects of the present disclosure will be more readily appreciated upon review of the detailed description of its various embodiments, provided below, when taken in conjunction with the accompanying drawings, of which:

[0055] FIG. 1 is an illustration of an exemplary network over which the disclosed rebate processes are performed;

[0056] FIG. 2 is an illustration of an exemplary kiosk in communication with the network of FIG. 1, for use at the location of a sale to provide a rebate to a consumer;

[0057] FIG. 3 depicts an exemplary rebate transaction performed using the kiosk of FIG. 2;

[0058] FIG. 4 depicts a second exemplary rebate transaction performed using the kiosk of FIG. 2;

[0059] FIG. 5 depicts an exemplary rebate process involving retailer or manufacturers rebates having an expiration date, performed over the system of FIG. 1; and

[0060] FIG. 6 depicts an exemplary new receipt issuing process performed by the kiosk of FIG. 2.

DETAILED DESCRIPTION

[0061] Turning now to FIG. 1, an exemplary rebate system 100 (sometimes referred to herein as the System) is depicted for accomplishing a rebate redemption transaction with a customer of a retailer. The system 100 may include a kiosk 102 by which a customer may initiate an instant rebate request; a rebate processor 104 maintained by an operator of the kiosk for processing and issuing a payment in response to the rebate request; a retailer's point-of sale system 106, which may include the checkout registers and transaction processing systems for accomplishing sales with a customer and storing transaction related information; and a manufacturer rebate processor 108 by which a manufacturer may provide confirmation of a validity of a rebate request against stored records.

[0062] It will be readily appreciated that the components of the system 100 may each be standard computer processors having suitable hardware and software and enabled to communicate over a network, such as a local area network, a wide-area network, an intranet or a public global computer network (e.g., the Internet), in any known manner. It will be further appreciated that any number of components can be used to perform the functions designated for components 102-108 herein, including provision of intermediate network gateways, distributed processors, third-party processing servers, and the like, as may be needed for real-world implementation. Finally, it will be readily apparent that the system of FIG. 1 can be scaled to include any number of retailers, manufacturers and kiosks.

[0063] In various embodiments, the kiosk 102 may be a unitary stand-alone system having a display (such as a touch screen panel), a computer processor with suitable memory and operating system and application software, a printer, a card reader/dispenser, a barcode scanner, and/or additional standard components, as may be necessary for accomplishing the functions described herein. SOURCE TECHNOLOGIES offers one type of kiosk that is contemplated for use with the rebate system herein. An exemplary kiosk 102 is depicted in FIG. 2. In various embodiments, the kiosk 102 is tailored to intercommunicate with a retailer's POS system 106, either directly or via rebate processor 104, for purposes of real-time data validation disbursements, as well as for fraud protection.

[0064] In various embodiments, the kiosk 102 incorporates one or more interfaces that do not require manual data entry by the customer. Data may be read from a machine readable document (MRD) or card issued by a retailer at a POS 106. Any further information may be received from the customer by voice recognition using appropriate software and a microphone, as is well known in the art. Alternatively or in addition thereto, the display may include touch-screen functionality for rapid selection and input of customer requests and information. These features would allow for substantially error-free data entry by a customer participating in a rebate redemption transaction, thereby maintaining certain efficiencies in the management of a rebate transaction system 100.

[0065] In further embodiments, a kiosk 102 or other suitable ARM, may be piggybacked with an automatic teller machine (ATM) or the like. This concept can be compared to COINSTAR, which is positioned in the retail space as a customer service that deducts a service fee for its coin counting services on behalf of its own entity separate from the retailer. As part of the rebate process, such an enhanced kiosk could be equipped to provide cash, electronic funds transfer, a rebate check that is redeemable in the store or at a bank, or a store card or gift card having a credit balance in the form of bonus points that are redeemable for future store purchases. These options all offer additional convenience to customers. Several kiosks might be in each store, and the check printer may be placed at a central location in a retail location, such as a customer service counter, so that customers may take a receipt from the kiosk to the customer service counter and redeem the check at that point.

[0066] The rebate processor 104 may be maintained and operated by a retailer a manufacturer, a group of manufacturers and/or retailers or maintained by one or more third parties. The rebate processor 104 may manage a secure database of participating rebated items, and maintain a real-time log and records journal entries for every transaction. The rebate processor 104 may provide retailers and manufacturers with access to real-time feeds of redemption data, in which a validation process electronically compares purchase data transferred from the customers' MRDs, or the like, with its own real-time log of current promotions. This process allows the operator of the rebate processor 104 to search from its database the amount (if any) of rebates due to customers entering rebate requests. The amount(s) may appear on the display of the kiosk 102, and the customer can then choose to redeem his rebate from the kiosk 102 in any of the variety of manners already described.

[0067] The rebate processor 104 may intercommunicate rebate transaction data between a kiosk 102 and the retailer's point-of-sale (POS) system 106, and, if available to The System 100, a manufacturer's rebate processor 108, for purposes of transaction validity confirmation and fraud prevention. The manner in which such components are integrated and intercommunicate may be accomplished in any of a wide variety of known manners. It is readily contemplated that the components may operate in a manner similar to that of CYBERFONE TECHNOLOGIES, INC., as described in their U.S. Pat. Nos. 6,973,477; 6,574,314; 6,044,382; 5,987,103; and 5,805,676, the entirety of each being incorporated herein by reference as relates to such functionality.

[0068] The rebate confirmation processes employed between such components of the system 100 may be generalized as a comparison between the information received during a customer's rebate request entered into the kiosk 102 with data stored by the rebate processor 104, the retailer's POS system 106 and/or the manufacturer's rebate processor 108. If the data submitted by the customer does not match records stored by one or more of the other components, then the rebate transaction is simply not processed. In this manner, prevention against fraudulent transactions may be readily achieved.

[0069] The processes performed by the system 100 using the components as described above during a rebate transaction may be generally described as follows. When a customer purchases a rebated item at a retailer's POS, the amount of the rebate appears on the sales receipt and the rebate is credited to a machine readable document (MRD) which may include a scannable barcode or the like, which is given to the customer. When a customer wishes to collect on the rebate immediately, the customer need only insert or scan the MRD, or information therefrom, in the kiosk 102 located in the store where the purchase was made. The System 100 has stored information on which items are participating rebate items and also maintains a log and records journal entries for every transaction. The system 100 looks up the customer's entered information in its database, and confirms the amount (if any) of any rebates due to the customer. The amount(s) may appear on the kiosk screen, and the customer can then choose to redeem the rebate by cash, check, store or gift card with dedicated store balance, or electronic funds transfer to the customer's credit or banking account. The manufacturer or other issuer of the rebate may electronically advance money to the kiosk operator's financial account, which in turn executes payment to the customer in the requested manner.

[0070] The System can offer retailers/manufacturers turn-key access to its cost sharing program which is the sharing of service fees to compensate for increased rebate claims on certain items. For example, if the customer chooses the check option, the kiosk 102 will issue a check to the customer for, as an example, 90% of the rebate value, holding back, for example, a 10% service fee. The service fee may then be allocated, such as 9% to the kiosk operator and 1% to the issuer of the rebate. The kiosk may print and disburse store only checks or, if requested, standard checks in regulatory approved, industry standard checks in standard Magnetic Ink Character Recognition (MICR) formats, readable by bank processing equipment around the world.

[0071] In various embodiments, the System may use Electronic Transfer of Funds (EFT) to process both manufacturer and retailer rebates. In such embodiments, when a customer purchases a rebated item, the customer may enter their desired bank account information either by touch-screen entry or insertion of a card corresponding to the customer's account from which the account information may be read. Service fees may be applied to EFTs in the manner described above.

[0072] If the customer instead chooses a store credit option, the customer may be offered 100% of the rebate value, in which case, the retailer may pay the 10% service fee to the kiosk operator and/or manufacturer in similar proportion to the above. The kiosk may dispense a store or gift card having thereon a credit balance in the full amount of the rebate and good for future purchases with the retailer.

[0073] One problem faced by instant rebate returns is the possibility that a customer may attempt to return merchandise after a rebate has been paid on such product. In order to address this, the System 100 handles returns in the following general manner. When merchandise is scanned in the event of a return, the rebate processor 104 is notified and searches its real-time log of redemption reports and deducts from the purchase price the rebate funds previously transferred to the end-user via the System. The System electronically transfers back the entire service fee from the item(s) in question and the customer is credited for his return. In the event the System is involved in a cost sharing arrangement with a participating manufacturer/retailer these funds would become a receivable for the kiosk operator, since it will be necessary to advance the entire service fee back to the customer. This could be accomplished via instant electronic transfer or via periodic batch invoice for manufacturers/retailers using the funds from the kiosk operator's account.

[0074] The processes performed by the various components of the System 100 will now be described in more particularity with respect to FIGS. 3-6.

[0075] Turning now to FIG. 3, therein is depicted an exemplary method 300 for completing a rebate transaction process with manufacturer and/or retailer rebates is illustrated in the following exemplary steps:

[0076] A customer buys a rebated item at a retailer's POS 106 (step 301). All relevant information necessary to validate a rebate claim is extracted from the databases connected to the POS system 106 and electronically or manually transferred onto a MRD (step 302). All relevant purchase data including transaction code, stock keeping unit (SKU) number, date/time of purchase, store location and rebate amount may be extracted from the POS system 106 and transferred onto the MRD. The customer receives the MRD with other standard receipts for the sale (step 303). The customer then submits the MRD to the kiosk 102 (step 304). The system 100 verifies the customer's claim by accessing its own database or a database maintained by the retailer and/or manufacturer. Such database includes all current rebate offers, which the kiosk 102 compares with data stored on MRD. The available rebates based on MRD information and confirmed stored records are displayed (step 305). The customer then selects the cash, check, store/gift card or EFT option (step 306). After confirmation, the rebate processor 104 then electronically transmits the funds transfer request to the manufacturer or other issuer of the rebate (step 307). The manufacturer electronically transfers funds to the kiosk operator's financial account (step 308). The kiosk 102 then issues the payment to the customer in the desired manner (step 309).

[0077] Turning now to FIG. 4, an alternate exemplary method 400 for accomplishing a rebate transaction process involving manufacturer and/or retailer rebates is illustrated in the following steps:

[0078] A customer buys a rebated item at a retailer's POS 106 (step 401). All relevant information necessary to validate a rebate claim is extracted from the POS system 106, and transferred onto a MRD (step 402). The customer receives the MRD with other receipts (step 403). The customer enters the MRD information into the kiosk 102 (step 404). The kiosk 102 displays the available rebate to the customer (step 405). The customer then chooses the EFT rebate method (406). The customer enters bank card or credit card information or the card itself into the kiosk 102 (step407). A customer password may also be entered for the corresponding account. The kiosk 102 then establishes a test charge to the designated account (step 408). In various embodiments, the customer may agree to allow the System 100 to store the card information for the duration of the return period specified by the retailer, which is used as collateral in the event the customer returns the rebated item after collecting a rebate from the System 100.

[0079] Next, the rebate processor 104 verifies the claimed rebate by accessing its own database of current rebate offers, and/or information from databases maintained by the retailer and manufacturer, and compares with data received from the customer for verification purposes (step 409). The rebate processor 104 then electronically transmits a funds transfer request to the issuer of the rebate (step 410). The issuer responds by electronically transferring funds to the kiosk operator's financial account (step 411). Finally, the kiosk 102 transfers the appropriate rebated amount to the customer (step 412).

[0080] Turning now to FIG. 5, therein is depicted an exemplary rebate process 500 involving retailer or manufacturers rebates having an expiration date, which may include the following steps:

[0081] The consumer purchases an e-rebated product at POS 106 (step 501). The POS system 106 extracts relevant POS data including, for example, transaction number, SKU and expiration date on the rebate (step 502). This data is transferred onto a MRD (step 503). The customer receives this MRD along with or attached to the customary sales receipts (step 504). The MRD may either be scanned and provided at POS, much like a gift card, or it can be generated using a printer at the POS. The consumer then activates the site designated for e-redemption of rebates via the kiosk 102 (step 505) and submits the MRD or information therefrom into the kiosk 102 (step 506). The customer then reviews and accepts terms of the kiosk operator, reviews the privacy statements, and agrees to a service fee of x %, when applicable (step 507) The EDT information is collected and electronically transferred from the MRD into the rebate issuer's designated site (step 508). The rebate expiration date is compared to the date of the rebate request (step 509). The kiosk operator extracts funds from a revolving line of credit or the like, in the amount indicated on the rebate coupon less the applicable service fee (step 510). The funds are then transferred to the consumer in the designated manner (step511). The kiosk 102 marks the MRD or electronically documents it as paid and dispenses it back to the customer (step 512). The consumer will need to present all receipts, including the MRD, in order to return an e-rebated item. The rebate issuer receives an electronic data transfer (EDT) record of the purchase from the POS system (step 513). The rebate issuer associates each stored data record with a purchase data record and validates the rebate claim thereby and checks for fraud (step 514). The rebate issuer then transfers the cash value of the rebate claim to the kiosk operator (step 515).

[0082] In additional embodiments, the System 100 may accept a store issued sales receipt and re-issue a new receipt after a rebate has been claimed by the consumer. This method is meant to counter attempts by the customer to redeem the rebate and then return the item to the store for a full refund. Such new receipt issuing process 600 may be described by the following exemplary steps, as illustrated in FIG. 6:

[0083] The customer purchases item at point of sale (POS), and receives a receipt that corresponds with the purchase (step 602). The customer enters information related to the rebate being offered, the purchase at hand and the identity of the customer into the kiosk after POS sale (step 604). The customer then enters the product identifier of the product into the kiosk 102 (step 605). The customer then inserts receipt or information therefrom into the kiosk 102 (step 606) which is stored in memory. The customer authorizes the rebate and reviews and accepts the terms and conditions, including service fees if any (step 607). The customer receives the rebate in the designated manner (step 608). A new receipt is printed by the kiosk 102, which includes all the relevant information from the POS transaction minus the rebate amount which was collected by the consumer via the System 100 (step 609). The receipt now shows the remaining cash value of the purchased item.

[0084] As a significant portion of their business, many retailers sell merchandise via telephone or online ordering with subsequent delivery to the address of the customer. The System 100 can easily support these programs by simply engaging the retailer to select and assign a controlled group of employees at their merchandise shipment location to operate the kiosk 102 of the System 100. The kiosk operator would provide retailers with commercially accessible kiosks 102 for their employees to operate from a merchandise shipment location. These kiosks 102 integrate with the rebate processor 104 real-time databases and the retailer's transaction processing system, and have the same secure site management, real-time data validation and fraud protection, as described in the foregoing. Before operating the ARM, employee identification is stored by the system 100 and may require a login to the system, via password, biometric fingerprint or ID scanner, or the like, to validate the employee.

[0085] Alternatively, or in addition thereto, the System 100 can be adapted to integrate with a retailer's online data system, enabling the operator to gain access to relevant information from the customer's request, which is necessary to complete its rebate transaction. This could be done in a manner which would eliminate the need for an employee to manually enter the customers request into a kiosk 102. This process could also interact with an out sourced mailing operation which would receive electronic requests from the System to send payment to the consumer. This would mean that the consumer receives the method of payment separately from the purchased item, or the method of payment could be produced and sent from a retailer's merchandising shipment location and a check or gift card is sent to the customer along with the rebated item.

[0086] The System, as kiosk operator, anticipates offering retailers and manufacturers two methods of money transfer to select from, both of which are feasible from a technical and banking perspective. The first method allows the System to electronically advance funds to the end-user instantly via a revolving fund financed from a partner bank. The fund, with a likely interest rate of prime plus one, would either be secured in full or partially by receivables which in this case are rebates. After advancing funds to the end-user, the System will electronically send periodic batch requests to participating manufacturers/retailers offering rebates. The life cycle of the revolving fund could span two-four weeks. This would allow enough time for the System to send manufacturers and retailers a batch invoice and receive payment to replenish the fund.

[0087] The System can also operate with company provided instant electronic transfer components. The System's secure site management, real-time validation and fraud protection are critical elements of the instant electronic transfer process. This knowledge allows the manufacturer's/retailer's System provided data system to electronically advance money to the System distribution account, which executes instant payment to the end-user via the kiosk or online. The System may incur a modest per transaction cost for each electronic transfer to a customer.

[0088] In the rebate fulfillment industry the term breakage refers to rebates which are never submitted by the consumer and slippage refers to un-cashed rebate checks. Recently, slippage has become more of an issue for fulfillment companies, retailers and manufacturers. This is because the amounts of unclaimed monies have dramatically increased as rebates starting in the mid-1990s have become more significant. To date there is no universally accepted process for so many different potential rebate funding scenarios and all States have similar but different escheat laws. The System will issue store gift card credit and corporate checks made payable to cash. Because the System issues blind checks, all escheat would be transferred to the System operator's state of incorporation. The System will maintain records of cashed and un-cashed checks based on check numbers. With the appropriate language during a store gift card credit transaction, the System can maintain an escheat exception, as long as no portion of the card is redeemable for cash.

[0089] The following descriptions describe some post-pilot project strategies which extend the capabilities of the System 100 beyond the rebate process. These functionalities include the use of buyer profiles, buyer specific marketing strategies, product look up services as well as the incorporation of Voice over IP technology (VOIP). The System is a system of buyer accessible, user friendly, hardware and software configured kiosks strategically located throughout the merchant's retail space.

[0090] These readily accessible user stations could provide the following benefits to the customer, the retailer and the manufacturer. The customer may receive immediate credit for purchases of product offering manufacturer rebates and/or retailer in-store promotional or preferred customer discounts, have user-friendly electronic access to more product information for comparative purposes to aid the purchase selection.

[0091] In a retail chain store business of sufficient outlets, a remote helpdesk, organized by product category and staffed by category specialists, could be accessed from the kiosk by the customer employing VoIP two-way communications or the like. This approach can help maintain whatever sales function requirements apply to existing staff, currently assisting shoppers on the retail floor. The customer may also have access to further lists of available manufacturer rebate and in-store promotions ideally targeted to the store customer's known product preferences and products associated with those preferences.

[0092] For the retailer, the System 100 provides a low-cost competitive differentiator that enhances buyer satisfaction with the supplier's products offered, the retail experience the merchant provides throughout the pre-sale, sale, and post-sale cycle and the likelihood of increasing buyers' referrals.

[0093] For the manufacturer, the System 100 may result in more favorable buyer response to cumbersome and annoying product rebate promotions now offered. There will be a lowered cost of conducting national rebate promotions and receive real-time buyer specific marketing and real-time reports of sales and redemptions via the System 100. Buyer Account

[0094] Transaction History

[0095] The System can provide manufacturers and retailers with direct marketing data via automated kiosks or online. This can include buyer specific information based on current or past purchases as well as retailer/manufacturer stored information. Product promotions and advertisements can be uploaded into the System data systems, upon manufacturer/retailer request or by corresponding data system entry and can be tied to specific buyer profiles or product purchases. This information can be directly uploaded into in-store or central data systems.

[0096] Kiosks can additionally be programmed to broadcast promotions to consumers during idle periods or during a rebate transaction processing time, product lookup/comparison or during any other consumer initiated transactions. If during a rebate transaction processing, the direct marketing presented to the customer may be related to the customer's present or past purchases, as determined from stored records of the kiosk, the retailer or the manufacturer. The kiosk can additionally print or issue promotional codes to buyers that can be used for System-specific promotions.

[0097] The most expensive part of a rebate from a fulfillment perspective is customer service. Every rebate processed with the System 100 described herein will eliminate the need for customer service for that rebate. Therefore the System 100 would reduce fulfillment expenses by decreasing mailings and the need for customer service. Currently fulfillment companies are paid by their retailer and manufacturer clients on a flat fee basis ranging from $0.40 to $1.75 per rebate. The disclosed System 100 can provide higher revenue possibilities and higher profit margins for a fulfillment component, via the profit sharing relationship.

[0098] Various disclosures of the PNM or CYBERFONE systems described previously may be adapted to implement the System 100 now disclosed. Various known means for implementation, other than those particularly described hereinabove, are also contemplated. In additional embodiments, the System 100 and its processes may be present in various markets, including an online presence, by which consumers will instantly credit their bank accounts through a dedicated Internet portal, thereby opening such system to the global marketplace. Other variations, substitutions and alterations to the processes described above are likewise contemplated to be within the scope of the present disclosure.