In some examples, closed loop monitoring based privileged access control may include identifying a ticket that includes a specification of an incident that is to be remedied and determining an intent of the ticket. A privileged access command library may be analyzed to determine a plurality of privileged access steps that can be performed to remedy the incident. A source file associated with procedures that were performed to remedy the incident may be analyzed. A plurality of events may be identified using the source file and filtered based on the plurality of privileged access steps that can be performed to remedy the incident. At least one event that includes at least one other privileged access step that is not one of the plurality of privileged access steps that can be performed to remedy the incident may be identified, and instructions may be generated to remedy the identified event.

In some examples, closed loop monitoring based privileged access control may include identifying a ticket that includes a specification of an incident that is to be remedied and determining an intent of the ticket. A privileged access command library may be analyzed to determine a plurality of privileged access steps that can be performed to remedy the incident. A source file associated with procedures that were performed to remedy the incident may be analyzed. A plurality of events may be identified using the source file and filtered based on the plurality of privileged access steps that can be performed to remedy the incident. At least one event that includes at least one other privileged access step that is not one of the plurality of privileged access steps that can be performed to remedy the incident may be identified, and instructions may be generated to remedy the identified event.

Systems, software, and methods for managing traditional (i.e., TCP/IP-based), non-traditional, and traditional-non-traditional hybrid networks of connected electronic devices are described. In one example, network management policy and network management applications are downloaded automatically upon detection and identification of a new device, application or service on a network. In another example, information related to at least one aspect of the network is obtained by a network management device through connection to a non-TCP/IP network, or by way of a gateway device or application, at least one applicable management policy is identified, and the identified policy is used to manage at least one aspect of the network's operation. In another example, devices, applications or services presenting various behaviors under various scenarios are evaluated and placed under management.

Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.

Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.

A support ticket platform improves the provision and maintenance of network infrastructures. A support ticket platform can include a support ticket server and a support ticket database that employ a unique architecture and configuration to provide such improvements in a scalable manner. The support ticket platform can be configured to automatically detect network issues and to leverage its unique architecture and configuration to automatically create support tickets to represent the network issues. The support ticket platform can employ network and company objects to rapidly create a large number of support tickets and to enable management of the support tickets as a group. The support ticket platform can also leverage its unique architecture and configuration to provide a number of additional functions for improving the provision and maintenance of network infrastructures.

A support ticket platform improves the provision and maintenance of network infrastructures. A support ticket platform can include a support ticket server and a support ticket database that employ a unique architecture and configuration to provide such improvements in a scalable manner. The support ticket platform can be configured to automatically detect network issues and to leverage its unique architecture and configuration to automatically create support tickets to represent the network issues. The support ticket platform can employ network and company objects to rapidly create a large number of support tickets and to enable management of the support tickets as a group. The support ticket platform can also leverage its unique architecture and configuration to provide a number of additional functions for improving the provision and maintenance of network infrastructures.

An example method includes detecting a first replay event in a production flow being processed by a service assurance platform of a telecommunications service provider network, where the production flow comprises a stream of production events and a stream of replay events including at least the first replay event, processing the first replay event to generate a ticket for the first replay event, and delivering the ticket to a database that stores a plurality of tickets generated for a plurality of replay events.

Service assurance using real-time monitoring, management and maintenance capabilities is enabled to provide customers and vendors with information related to the state of the service. The service assurance domain implements end-to-end functionality with a level of granularity sufficient to diagnose issues to the device and call/session level.

A memory record of a knowledge management tool stores data lineage criteria. A processor of the knowledge management tool receives a request to change one or more of a configuration of a server, a code of a hosted application, and a configuration of the hosted application. The processor determines whether a misalignment is detected associated with the requested change being outside at least one of the predefined ranges of values for server configuration data and application configuration data of the data lineage criteria. If the misalignment is not detected, the requested change is allowed to be implemented in one or both of the server and the hosted application. If the misalignment is detected, an alert is provided to an administrator device. If a response to the alert indicates to implement the requested change, implementation of the requested change is allowed. Otherwise, implementation of the requested change is prevented.