Methods, systems, computer-readable media, and apparatuses are described for sending different update times corresponding to a same version of a resource. A computing device may provide a version of a resource in response to requests from a plurality of different devices, and may indicate different update times for the version of the resource. The different update times may be based on times associated with the requests from the plurality of different devices.

A rendering resources management component can maintain information that tracks rendering resources that have been assigned (or leased) to individual user devices. The rendering resources management component can further maintain information related thresholds for the number of available rendering resources in the rendering resource pools, including minimums, maximums or ranges. The rendering resources management component can further maintain information related to performance metrics associated with the assigned rendering resources. Based on one or more of the above information (or additional information), the rendering resources management component can then cause the instantiation or termination of rendering resources to manage the rendering resource pool.

Systems and methods are described for facilitating authentication of hosted network services to other services. A target service, such as a database, may require specific authentication information, such as a username and password, to access the target service. While this information could be manually specified in the hosted network service, de-centralized storage of authentication information is generally discouraged by security best practices. This disclosure provides an authentication proxy system that reduces or eliminates a need for hosted network services to store authentication information for target services. Rather, the authentication proxy system can obtain authentication information for the hosted network service that is provided by a hosting system, and authenticate the hosted network service using that authentication information. If authenticated, the proxy system can retrieve authentication information for the target service, and pass operations from the hosted network service to the target service using the authentication information for the target service.

A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. The test control portal acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

A computational instance may includes a set of computing devices and a configuration management database (CMDB), wherein the CMDB contains a representation of a service deployed on a managed network, wherein the representation of the service includes metadata, service group membership, and an entry point, and wherein the computational instance is configured to: receive an instruction to export the representation of the service to a file; copy, to a metadata object in the file, the metadata; determine a hierarchical subset of the service groups that are related to the service; write, to one or more service group objects in the file, the hierarchical subset of the service groups; determine, from a list of entry points of the managed network, that the entry point is of the service; and write, to an entry point object in the file, the entry point.

A system for automated contact center agent thick client workstation testing. The invention uses a workstation test execution manager. The workstation test execution manager acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers.

Methods, systems, computer-readable media, and apparatuses are described for sending different update times corresponding to a same version of a resource. A computing device may provide a version of a resource in response to requests from a plurality of different devices, and may indicate different update times for the version of the resource. The different update times may be based on times associated with the requests from the plurality of different devices.

Methods, devices, and computer-readable media for providing access to a web-based application from a remote computing device having a software environment that is incompatible with the web application are presented. In some embodiments, a virtual server may receive from a client device, a request to execute a web application, where at least a first portion of the web application may be hosted by the virtual server and a second portion of the web application may be hosted by a second server. In response to the request by the client device, the web application may be executed at the virtual server. Then a user interface of the web application may be sent to the client device to be presented in a local browser at the client device.

Disclosed herein are system, apparatus, article of manufacture, method, and/or computer program product embodiments for real-time asynchronous multitenant gateway security with respect to one or more client devices. An embodiment operates by receiving an event and determining that event content information includes at least a portion of service transaction information and the at least portion of the service transaction information is registered. The embodiment may further operate by determining that the event is a security event based on event type information. The embodiment may then determine whether at least a portion of an external content response has been transmitted to the client device and that a validated connection associated with the service transaction information has not yet been disconnected. Based on those determinations, the embodiment may then interrupt the reverse proxy component to invalidate the external content response and disconnect the validated connection.