Disclosed are methods, circuits, devices, systems and associated computer executable code for providing application data services to a mobile communication device. A communication module, including communication circuits, receives application data services demand information relating to demand for a given application data service being experienced by one or more access nodes of the mobile communication network. A controller on the network adjusts at least one parameter of an application data service being provided by at least one network edge appliance of the mobile communication network accordingly.

A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers.

For a plurality of hosts, observe first time-varying characteristics including network throughput, central processing unit (CPU) usage, and/or memory usage; second time-varying characteristics including software configuration; and time-invariant characteristics including hardware configuration, at a plurality of timestamps. Construct a restricted HMM configured to predict actual host states, wherein the first time-varying characteristics include observed variables. The current observed variables depend on current values of the hidden variables and prior timestamp distribution of the observed variables. The former in turn depend on prior timestamp values of the hidden variables, the time-invariant characteristics of the hosts. and current timestamp values of the second time-varying characteristics. Estimate parameters of the restricted HMM; run the restricted HMM with the estimated parameters for each of the hosts; analyze the results to identify at least one of the hosts which has a potential cybersecurity issue; and take at least one remedial action.

Approaches for automatically managing user privileges for computer resources based on determined levels of expertise in a networked computing environment (e.g., a cloud computing environment) are provided. In a typical approach, a user profile associated with a prospective user of a set of computer resources in the networked computing environment may be accessed. The user profile may include information pertaining to a skill level of the prospective user with respect to the set of computer resources. Based on the information contained in the user profile, an expertise level of the prospective user with respect to the set of computer resources may be determined, and a corresponding score may be calculated. Based on the score, a level of user privileges for the set of computer resources may be provided.

A website hosting system may host a plurality of websites and update and publish some of the websites that may be customized based on a current event received from news sources and/or social media platforms. The website hosting system may update different websites differently for the same event by determining industries and marketing areas for the hosted websites and the affected industries and affected areas for the detected event. The website hosting system may update and customize websites with an industry and marketing area that are within the news event's effected industries and affected areas.

A website hosting provider may assist hosting customers with the creation and publication of their websites. The website hosting provider may receive and convert customer service voice communications into customer service text communications. The website hosting provider may organize the customer service text communications in clusters so that all of the customer service text communications in the same cluster are regarding the same topic. The website hosting provider may also assign a score, regarding the effectiveness, and hosting customer variables, regarding the calling hosting customer, to each customer service text communication. When a new, i.e., current hosting customer calls regarding a topic and has similar hosting customer variables, the website hosting provider may determine, based on the past customer service text communications, a set of optimal questions. The current hosting customer may respond to the questions and then receive a recommendation from the website hosting customer regarding creating or publishing their website.

A website hosting provider may assist hosting customers with the creation and publication of their websites. The website hosting provider may receive and convert customer service voice communications into customer service text communications. The website hosting provider may organize the customer service text communications in clusters so that all of the customer service text communications in the same cluster are regarding the same topic. The website hosting provider may also assign a score, regarding the effectiveness, and hosting customer variables, regarding the calling hosting customer, to each customer service text communication. When a new, i.e., current hosting customer calls regarding a topic and has similar hosting customer variables, the website hosting provider may determine, based on the past customer service text communications, a set of optimal questions. The current hosting customer may respond to the questions and then receive a recommendation from the website hosting customer regarding creating or publishing their website.

Techniques for connecting computer system entities to remote computer system resources are described herein. A computer system entity that requests access to a remote computer system resource has that request fulfilled by a managed directory service which receives the request and connects the computer system entity to the remote computer system resource. While connected, the managed directory service receives commands to perform operations on the remote computer system resource and, if the computer system entity is authorized to perform the operations on the remote computer system resource, the managed directory service performs the operation on the remote computer system resource.

Disclosed herein are system, apparatus, article of manufacture, method and/or computer program product embodiments, and/or combinations and sub-combinations thereof, for processing requests for a deployed service or application. According to an embodiment, a request for a service may be received by a command application programming interface (API) from a client device. A request identifier and a task message specifying a task to be performed by the service may be generated based on the received request. A read cache may be updated with the request identifier, and the task message may be transmitted to a command task queue. A worker process may detect the task message upon transmission of the task message to the command queue and execute the task specified by the task message. Upon completion of the task, a completion message may be transmitted to an event publish queue.

Techniques for providing a cross-ecosystem website for applications are presented. The techniques can include storing, by a webserver, multiple website templates in association with a plurality of respective web widgets and a respective Application Program Interface (API), where a plurality of respective back-end services correspond to the plurality of respective web widgets; receiving, from a website developer, a website template selection and a web widget selection; implementing a respective API for the cross-ecosystem website; storing in association with the cross-ecosystem website a manifest indicating services available on the cross-ecosystem website; and interfacing with a plurality of applications in a plurality of application ecosystems, using the API for the cross-ecosystem website.