Disclosed herein are system, apparatus, article of manufacture, method, and/or computer program product embodiments for rapid, asynchronous multitenant telemetry collection and storage of multiple tenants. An embodiment operates by receiving a telemetry storage request from a telemetry application configured to collect telemetry information from a deployed application and queuing the received telemetry storage request into a gatekeeper command queue. The embodiment further operates by retrieving the received telemetry storage request from the gatekeeper command queue and publishing a decorated telemetry collection event to a global event stream by transmitting the decorated telemetry collection event to an event stream component configured to manage the global event stream.

Techniques for connecting computer system entities to remotely extended local computer system resources are described herein. A computer system entity that requests access to a local computer system resource has that request fulfilled by a managed directory service which receives the request and connects the computer system entity to the local computer system resource. While connected, the managed directory service extends the local computer system resource to a corresponding extended remote computer system resource, receives commands to perform operations on the local or extended remote computer system resources and, if the computer system entity is authorized to perform the operations on the appropriate computer system resource, the managed directory service performs the operations on the appropriate computer system resource.

Systems and methods for production readiness verification and monitoring are disclosed. A set of compliance requirements including one or more cloud-specific requirements and status information regarding a status of each of a plurality of clouds within a cloud environment is received. The status information includes availability of one or more servers within each of the plurality of clouds. The status information for each of the plurality of clouds is compared to the one or more cloud-specific requirements and the cloud environment as identified as one of compliant or non-compliant. The cloud environment is identified as compliant when each of the one or more cloud-specific requirements are satisfied and non-compliant when at least one of the one or more cloud-specific requirements are not satisfied.

Methods, systems, computer-readable media, and apparatuses are described for sending different update times corresponding to a same version of a resource. A computing device may provide a version of a resource in response to requests from a plurality of different devices, and may indicate different update times for the version of the resource. The different update times may be based on times associated with the requests from the plurality of different devices.

A system for automated contact center agent thick client workstation testing. The invention uses a workstation test execution manager. The workstation test execution manager acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

A system for centralized testing of web-based agent desktops has been devised. The invention uses a test control portal. The test control portal acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles.

An apparatus comprising: at least one processor; and at least one non-transitory memory storing instructions that, when executed by the at least one processor, cause the apparatus at least to: manage an application service using a management web portal; request, using the management web portal, the application service with a given service level agreement from a catalogue of offered application services; and communicate, using the management web portal, with an application service management function; wherein the application service management function is configured to translate the service level agreement of the requested application service to a specification of an application slice, and to trigger a creation of an application slice instance by contacting an application slice management function.

Application generation and integration application generation methods are disclosed. An application generation function includes automatically providing a set of software artifacts to an application developer that may be used as an aid to providing an application with augmented capabilities for an end-user. The augmented capabilities configured to adhere to certain rules regarding certification criteria and requirements of a multi-tenant cloud infrastructure. Generated applications and plug-in capabilities may further be required to meet certification criteria applicable to an application store hosted within a cloud infrastructure.

Described embodiments provide systems and methods for hosting multiple cloud-based services at a common network address. The systems and methods receive a request addressed to a uniform resource identifier (URI) including a domain name that is one of a plurality of different domain names mapped to a common network address. The systems and methods identify each of a service name and a controller name embedded in the URI, and identify a controller service instance using the service name and controller name from the URI, from a mapping of a plurality of controller server instances to respective service names and controller names. The systems and methods invoke an interface to the identified service instance, and pass data from the received request to the identified service instance via the interface.

Techniques for connecting computer system entities to remotely located computer system resources by redirecting locators are described herein. A computer system entity that requests access to a computer system resource may first obtain an identifier for that resource and, based on the identifier, may determine the region for that resource. A routing service then resolves the locator to locate a content management system that stores executable scripts that provide access to the computer system resources by redirecting the locator. The location of the executable scripts is based at least in part on the processing of the locator by the content management system.