An electronic device for performing communication with a counterpart by using an assistance module, and a control method thereof are provided. The electronic device includes a touchscreen display and at least one processor, wherein the at least one processor is configured to display a notification window indicating whether to perform a call with the assistance module of the electronic device, based on an occurrence of an incoming call, perform the call, with a counterpart that originated the incoming call, through the assistance module, based on a selection input to the notification window, and in response to receiving a control utterance for controlling the electronic device from the counterpart that is received during the call, control the electronic device according to the control utterance.

A system and method are disclosed for capturing, tracking, analyzing and automating analog and digital interactions. Embodiments include a system comprising one or more end user systems, one or more entity systems, and a computer operatively coupled to a display device. The computer is configured to monitor one or more communications on first and second communication channels between the end user and entity systems, group the one or more communications on the first and second communication channels by communication subject, and display the grouped communications on the display device.

A switched telephone network where a first switch is connected to a first subscriber line for connection to a first landline telephone installed for a first subscriber, the first subscriber line associated with a number assigned to the first telephone, a second switch including a database where a telephone number assigned to a second landline telephone of a second subscriber is stored, a removable housing connected to the first subscriber line, where the first telephone is installed, the second telephone connected to the housing, transmitting, to the first switch, a presence request containing the number assigned to the second telephone, the reception of the presence request by the first switch results implementation of a logical computer process involving the second switch and resulting in sharing of the first subscriber line, through the housing, between the number assigned to the first telephone and the number assigned to the second telephone.

A switched telephone network where a first switch is connected to a first subscriber line for connection to a first landline telephone installed for a first subscriber, the first subscriber line associated with a number assigned to the first telephone, a second switch including a database where a telephone number assigned to a second landline telephone of a second subscriber is stored, a removable housing connected to the first subscriber line, where the first telephone is installed, the second telephone connected to the housing, transmitting, to the first switch, a presence request containing the number assigned to the second telephone, the reception of the presence request by the first switch results implementation of a logical computer process involving the second switch and resulting in sharing of the first subscriber line, through the housing, between the number assigned to the first telephone and the number assigned to the second telephone.

Systems and methods for sender profile and/or recipient profile disambiguation and/or confirmation are disclosed. In instances where a sender profile is not indicated by a user sending a communication from a communal device, heuristic data may be utilized to infer the sender profile. Similar heuristic data may also be used when selection of the sender profile is associated with a low confidence level. Heuristic data may also be used to infer the recipient profile when the user does not indicate the recipient profile or when selection of the recipient profile is associated with a low confidence. Various confirmations may result from the sender and recipient profile disambiguation.

A system and method are disclosed for capturing, tracking, analyzing and automating analog and digital interactions. Embodiments include a system comprising one or more end user systems, one or more entity systems, and a computer operatively coupled to a display device. The computer is configured to monitor one or more communications on first and second communication channels between the end user and entity systems, group the one or more communications on the first and second communication channels by communication subject, and display the grouped communications on the display device.

A system and method for multichannel notifications that includes configuring an account for notifications within a multitenant platform for multi-channel notifications, which further includes receiving configuration for a set of participant binding resources, wherein the set of participant binding resources comprises endpoint addressing resources, where an endpoint addressing resource specifies a communication address and a communication channel identifier; receiving a notification request on behalf of an account, the notification request comprising at least one targeting property; and executing notifications in accordance to the notification request and the configuration of the participant binding resources of the account by selecting endpoint addressing resources that are accessed from the participant binding resources using the targeting properties of the notification request and transmitting notifications to communication addresses over a set of different communication channels as indicated by the selected endpoint addressing resources.

A user interface for virtual assistant interactions on a telephony device may be provided. First, a plurality of lines associated with the telephony device, including a designated line for a user and a shared line for a virtual assistant, may be displayed through the user interface. Next, in response to receiving an incoming call to the designated line, a plurality of features associated with handling the incoming call, including an assistant feature to direct the incoming call to the virtual assistant, may be displayed through the user interface. Then, in response to the incoming call being directed to the virtual assistant, a plurality of features associated with managing a conversation between the virtual assistant and a caller during the incoming call may be displayed through the user interface. After the incoming call has ended, a call history associated with the incoming call may be displayed through the user interface.

Techniques are described herein for providing call logs for cellular and internet calls that are rerouted to one or more terminating caller devices. The techniques include: organizing a call routing scheme based on call routing configuration settings, the call routing scheme directing routing of incoming calls to one or more user devices that receives service from a telecommunications network; receiving a call log request from a user device that includes a unique identifier of the user device or a user; transmitting the call log request to a database server of the telecommunications network to obtain a call log for an incoming call to the one or more user devices, the incoming call being routed according to the call routing scheme; and sending the call log to the user device to display the call log information at the user device.

A system and method for multichannel notifications that includes configuring an account for notifications within a multitenant platform for multi-channel notifications, which further includes receiving configuration for a set of participant binding resources, wherein the set of participant binding resources comprises endpoint addressing resources, where an endpoint addressing resource specifies a communication address and a communication channel identifier; receiving a notification request on behalf of an account, the notification request comprising at least one targeting property; and executing notifications in accordance to the notification request and the configuration of the participant binding resources of the account by selecting endpoint addressing resources that are accessed from the participant binding resources using the targeting properties of the notification request and transmitting notifications to communication addresses over a set of different communication channels as indicated by the selected endpoint addressing resources.