A Toll-Free Management Platform (TFMP) includes methods and systems for number administration, customer administration, call management services, texting services and text registry, and a smart services registry. The TFMP may allow users to receive through a web-based interface, an activate request from a user, wherein the request includes at least a customer record template reference and an indication of when to active a toll-free telecommunications number associated with the request. The request may include at least one IP address datum associated with the toll-free telecommunications number. A user interface may allow activating a toll-free number, and users may access the TFMP to create and access existing templates of toll-free call routing templates, and utilize a routing tree engine to create customized call routing trees for the toll-free numbers of interest to the user.

A method for emergency communication includes receiving, by a wireless device, a user instruction or an automatically triggered event for reporting an emergency to an emergency monitoring server; and in response to the user instruction or the automatically triggered event, transmitting, by the wireless device, a data-only report to the emergency monitoring server.

A system, method and computer program product for managing cross-platform communications between families and friends with incarcerated loved ones securely, conveniently and affordably, and with full audit trail for accountability. The system includes a plurality of computers or portable devices used by each party including family and friends, their incarcerated inmate, a correctional facility, facility staff and/or inmates, and a facilitating Application Service provider (ASP) providing Software as a Service (SaaS). The ASP provides a dashboard to each party including a family/friends dashboard, an administrative dashboard that facilitates initial ASP processing, a scanning dashboard that facilitates remote screening, a correctional staff dashboard that facilitates pre-screening and delivery, and an inmate dashboard that facilitates receipt and reply. The various participant dashboards update a transaction record and provide a collaboration platform by which the ASP can automate key facets of the process, the correctional facility staff and/or inmates can fulfill their duties, and families, friends and incarcerated loved ones can communicate more quickly, efficiently and inexpensively.

Methods and architectures for improving operation of 9-1-1 and other emergency services networks. Enriched data (e.g., text messages, videos, phase II location information, etc.) may be transmitted to a PSAP via a secondary communication channel (i.e., data), wherein the primary communication channel is a voice telephony trunk. Disclosed embodiments may increase the speed with which accurate location information is made available to improve call routing accuracy and decrease dispatch time. Some embodiments may also enable continued operation of legacy emergency services systems during and after transition to next generation systems.

This disclosure provides methods, systems, services, and platforms for automatically prompting a user of a mobile device to follow an entity on a social media network after a triggering event. This disclosure enables Mobile Network Operators to generate more followers on social media, and, thereby, connect better with potential customers or fans. When a business, group, or other entity has an active social media campaign, a message comprising instructions to launch a browser on a mobile device and navigate to the entity's social media page is sent automatically after a triggering event occurs.

Systems and methods are provided for determining the quality of a civic address produced by a reverse geocoder, utilizing the uncertainty of a geodetic location and a distance between the geodetic location and a geocoded location (i.e., a civic address) determined by the reverse geocoder. Upon receiving a request by a PSAP for a civic address corresponding to a UE initiating a call for emergency services, a node initially identifies a geodetic location of the UE and an uncertainty of the geodetic location. The node initiates an API call to a reverse geocoder API. The node receives a geocoded location corresponding to the geodetic location and compares the geocoded location to the geodetic location to determine a distance between them. Based on the uncertainty of the geodetic location and the distance between the geodetic location and the geocoded location, a quality of the civic address is determined.

An emergency call is initiated on behalf of a remote user by another software user who determines that the remote software user is experiencing an emergency event. During a real-time communication, a remote emergency alert is received from a first client device associated with a first user. The remote emergency alert identifies a second user associated with a second client device while the first client device and the second client device are in communication via real-time communication software. Based on location information determined for the second client device responsive to the remote emergency alert, an emergency call is initiated with a public safety answering point local to the second client device for indicating an emergency event associated with the second user to the public safety answering point on behalf of the second user.

A method, system, and computer program product for dynamic short dial allocation in emergency systems can be configured for acquisitioning, by a PSAP element, data from a caller, smart device and/or sensor processing and storing the data. Further, identifying, by a decision framework located at the PSAP side an emergency incident by means of the data and extracting, by the decision framework an appropriate emergency pattern for the identified emergency incident. Furthermore, gathering geolocation information from the caller, smart device and/or sensor and retrieving emergency services or departments at the geolocation area of the caller, smart device and/or sensor. Subsequently, providing appropriate emergency services or departments which must be notified according to the emergency incident to the call taker and displaying appropriate short dials for the emergency services or departments which must be notified.

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving, at a mobile computing device that is associated with a called user, a call from a calling computing device that is associated with a calling user; in response to receiving the call, determining, by the mobile computing device, that data associated with the called user indicates that the called user will not respond to the call; in response to determining that the called user will not respond to the call, inferring, by the mobile computing device, an informational need of the calling user; and automatically providing, from the mobile computing device to the calling computing device, information associated with the called user and that satisfies the inferred informational need of the calling user.

This disclosure provides aspects and embodiments of methods, services, and platforms for prompting users with a zero account balance to send a callback message to a contact informing the contact that the user cannot call them and asking the contact to call the user. This disclosure further provides location determining platforms and rewards platforms for users.