A control method of an information processing apparatus including a predetermined application program that cannot acquire predetermined information regarding a communication apparatus using a predetermined method, includes acquiring, in a case where the predetermined information is stored by a different application program that is different from the predetermined application program and can acquire the predetermined information using the predetermined method, the predetermined information stored by the different application program, using the predetermined application program, executing, in a case where the predetermined information stored by the different application program is acquired, processing that is based on the predetermined information stored by the different application program, using the predetermined application program, and displaying a predetermined region for prompting a user to install the different application program, using the predetermined application program.

An information processing apparatus includes a first printer driver configured to generate first print data to be transmitted to an image forming apparatus according to a predetermined protocol and a second printer driver configured to generate second print data to be transmitted to a server system according to the predetermined protocol. The information processing apparatus further includes a display unit configured to display a first screen in a case where first information for transmitting the first print data is selected, and to display a second screen in a case where second information for transmitting the second print data is selected, and a transmission unit configured to transmit the first print data or the second print data.

A system and method for minimizing customer churn in device service businesses commences with execution of a customer service contract. Ongoing customer data capture is made for each contract. Customer data includes contract events, environmental events, service events, device usage analytics and personnel events. Machine learning is applied to captured customer data, which machine learning is based on a state of customer data at the time of contract determination. Customer data is assigned weights, and aggregate data for each customer is compared to a preselected threshold level. Customers above a threshold are deemed happy and customers below the threshold are deemed to be at risk. Remedial measures relative to at risk customer data generates levels of automated remediation followed by remedial measure suggestions to an administrator when not sufficiently successful.

An installation method includes installing a universal printer driver for an image forming apparatus in a user terminal for use by a user; determining whether or not there is installed a dedicated printer driver in the user terminal; and upon determining that there is installed a dedicated printer driver in the user terminal, performing a presentation process of presenting to the user a function that will no longer be available for use if the dedicated printer driver is uninstalled.

An information processing apparatus includes a reception unit that receives an instruction to install a function in a device connected to a communication line, and receives designation of a display location of a selection part used to select the function on a screen displayed in the device in a case where the function is installed in the device, and a control unit that controls the screen of the device such that the selection part of the function is displayed in the display location, in which the designation is received in the reception unit, on the screen of the device.

A driver installation guiding control method includes: obtaining a detection result of whether a terminal is equipped with a Bluetooth module; and according to the detection result, determining a driver installation guiding control user interface to be displayed.

Provided is an image processing apparatus provided with a module that holds identification information capable of specifying a subscriber who has entered a contract for specific mobile communication. The image processing apparatus provides, if software needs to be updated, a message indicating a predetermined time slot and that the image processing apparatus has to be in a state in which downloading software for updating using the specific mobile communication is possible, and downloads the software for updating in the predetermined time slot using the specific mobile communication. The predetermined time slot is at least a portion of a time slot which is determined depending on the contract for the specific mobile communication.

A control method of an information processing apparatus on which an expansion application configured to expand a function of print data generation software configured to generate print data runs, is provided. The control method comprises obtaining attribute data on a printing apparatus, the attribute data being output from the printing apparatus, obtaining data indicating a print function, and adding information related to a specific function based on attribute information included in the obtained attribute data if information indicating the specific function is not included in the obtained data indicating the print function. A setting screen including a setting item of the specific function is displayed based on the added information related to the specific function.

A peer-to-peer network of printing devices is configured to share information and color printing resources, such as TRCs, spot colors, and ICC profiles, as well as paper catalogs within the network without the need for a centralized server or cloud service. The digital front ends (DFEs) of the printing devices manage printing device information which is made available to all printing devices. When an update occurs at a printing device within the peer-to-peer network, its DFE sends a signal to the other printing devices to synchronize their information with the updated information. When a new printing device is added to the peer-to-peer network, its information and color printing resources are merged or replaced with the information within the network.

An information processing apparatus having a plurality of transmission queues includes a selection unit that selects a target transmission queue from among the plurality of transmission queues, and a change unit that changes port setting information of the selected target transmission queue to port setting information with which communication with a printing device corresponding to the target transmission queue is possible. The change unit changes port setting information of another transmission queue with which the same identification information as identification information of the target transmission queue is associated, to the port setting information with which communication with the printing device is possible.