A system is provided for displaying information related to a task in a chronological chat format. The system may include a memory, a processor configured to execute instructions stored within the memory, a network interface communicatively coupled to a network, a task database having records for a plurality of tasks, and a display that allows selection of a task record from the plurality of tasks. The display displays chat information obtained from the task record along with task-related data, such as customer data, received over the network interface in real time. The display may also allow selection of other individuals related to the task to participate in a chat session. The task-related data includes both textual data and attached file information.

The journeys and/or timelines of multiple customers may be used in escalation management and/or journey mining. An event of interest, pertaining to an issue or an incident, on a timeline may be used in the escalation management and/or journey mining. Escalation management is directed to addressing and resolving incidents, problems, and customer situations which could result in a high level of customer dissatisfaction or damage to a service provider's reputation, using the appropriate response and/or resources. Journey mining is directed to using patterns across customers and their journeys to determine where things in the journey went differently than what was expected.

Case management systems and techniques are disclosed. Specifically, embodiments of the case management systems and methods disclosed herein utilize checklists to manage the lifecycle of the cases of the case management system.

The instant invention relates to a system that in one form is a referral system for use in various healthcare sectors, which utilizes patient profiles, created using patient trackers, to monitor patient follow-up care. The instant invention allows physicians and providers to communicate about patient’s care in its entirety, beginning with the originating provider creating a patient tracker, sharing that patient tracker with referred physicians, and discharging the patient once the patient tracker’s plans have concluded. This uninterrupted flow of communication amongst all providers and physicians allows for a secured method of tracking each patient’s healthcare plan, provides for efficient healthcare referral follow-ups, and updates the originating HCPs records to ensure there are no gaps in terms of patient treatment.

Technologies are described for generating, acquiring, transferring, and manipulating sets of interaction representations, where an interaction representation represents user interaction with content on a computer device, typically using a software application. The set can be represented as an interaction representation. To facilitate set creation, including adding items to a set, a request can be sent to an application to provide an interaction representation, such as an interaction representation of a current state of user-content interaction associated with the software application. Sets can be associated with different types, where the set type can determine whether, and what types, of interaction representations can be added to a set. Sets can be associated with expiration events, where the interaction representation for the set, and in some cases the component interaction representations, can be deleted upon the occurrence of the expiration event. In some cases, a set can be designated not to expire.

An engineering support system that supports engineering of a process control system, the engineering support system includes: a server device that creates a work list including work order information that specifies a work order of work included in the process control system; and at least one client device that gives work authority to each worker based on the work list issued by the server device and that enables work on devices included in the process control system within a scope of given work authority to be implemented in the work order.

A case management system is configured to provide one or more case generation and management functions. As configured, the case management system enables a user to define a workflow, the workflow including one or more states, one or more operations which may be performed at the one or more states, and one or more transitions corresponding to the operations and defining a sequence of the states; to generate and configure a state machine; to receive a workflow identifier to assign to the state machine; and through a command received from a client device, to open and manage a case based on the configuration of the state machine.

According to the embodiments illustrated herein, a method is disclosed. The method comprises receiving, by a computing device comprising a processor, an input from an operator device, wherein the input facilitates determining a task to be performed. Further, the method comprises activating, by the computing device, a first light device associated with a first location in a workplace in response to receiving the input, wherein the first location is associated with the task to be performed. Furthermore, the method comprises receiving, by the computing device, a first voice input from the operator device, indicative of an exception encountered during execution of the task. Additionally, the method includes modifying the task, in response to determining that the first voice input is indicative of the exception encountered during execution of the task.

A computer-aided design system enables physical articles to be customized via printing or embroidering and enables digital content to be customized and electronically shared. A user interface may be generated that includes an image of a model of an article of manufacture and user customizable design areas that are graphically indicated on the image corresponding to the model. A design area selection may be received. In response to an add design element instruction and design element specification, the specified design element is rendered in the selected design area on the model image. Customization permissions associated with the selected design area are accessed, and using the customization permissions, a first set of design element edit tools are selected and rendered. User edits to the design element may be received and rendered in real time. Manufacturing instructions may be transmitted to a printing system.

A computer-aided design system enables physical articles to be customized via printing or embroidering and enables digital content to be customized and electronically shared. A user interface may be generated that includes an image of a model of an article of manufacture and user customizable design areas that are graphically indicated on the image corresponding to the model. A design area selection may be received. In response to an add design element instruction and design element specification, the specified design element is rendered in the selected design area on the model image. Customization permissions associated with the selected design area are accessed, and using the customization permissions, a first set of design element edit tools are selected and rendered. User edits to the design element may be received and rendered in real time. Manufacturing instructions may be transmitted to a printing system.