Provided are a method and apparatus for providing a counseling service. A method of operating a counseling center server interworking with an instant messaging service includes providing a profile of at least one expert account for counseling linked to a channel of a second user to a terminal of a first user, identifying an initiation condition for a counseling ticket for counseling with a first expert account, creating a counseling ticket to be allocated to the first expert account, and transmitting counseling content through a chat room for counseling of the channel in which the first expert account and an account of the first user participate.

A first input is received from a user input device. Based on the first input, a list of candidate intents is generated, and a plurality of agents is initialized. Each agent of the plurality of agents corresponds to a respective candidate intent. Each agent then provides a different response to the first input in accordance with its respective corresponding intent. A second input is then received that responds to one or more of the agents. Based on the agents to which the second input is responsive, the list of candidate intents is refined and, based on the refined list, one or more agents are deactivated.

A bot of bots entitlement framework is provided. The framework may include a plurality of bots. The framework may include an entitlement layer. The entitlement layer may determine whether a requestor is entitled to receive a response to a request. The determination may be based on a consumer associated with the request, a topic of the request and a level of the bot responding to the request. The requestor may transmit a request to a first bot. The first bot may determine whether the first bot can provide a response to the requestor based on whether data for the response is included in a database to which the first bot has access. The first bot may transmit the request to the entitlement layer. The entitlement layer may determine that the requestor has access to the requested data. The first bot may respond to the requestor.

This disclosure relates to streaming real-time messages over time to client applications according to query subscriptions that match content from a large stream of messages exchanged on a messaging platform in a manner that increases the speed of message delivery, effectively controls the management of computer resources to handle the fluctuation of the number of active query subscriptions, and/or increases the security of matching the query subscriptions against messages generated from the perspective of the authors while delivering those messages in real-time from the perspective of the users that initiated the query subscriptions.

A system, device and method for secure message thread communication is provided. The device comprises a communication interface; a display device; and, a controller configured to: generate, at the display device, a plurality of message threads, the plurality of message threads associated with different incident reports; receive multimedia data for transmission in a first message thread of the plurality of message threads; compare the multimedia data with data from the different incident reports; and when an association is determined between the multimedia data and respective data from an incident report associated with a second message thread, of the plurality of message threads: transmit, using the communication interface, the multimedia data in the second message thread, and not the first message thread.

A message management method includes receiving, by at least one processor of a computer system, a share request for a message group that includes at least one message among messages in a chatroom; and forwarding, by the at least one processor, based on receiving the share request, information about the message group to a server which stores the information about the message group in association with the chatroom and shares the message group with users in the chatroom.

A method may include assigning, to a category, a current email in response to a removal of one or more recipients of the current email, such that the remaining recipients of the current email are part of a same user group. The current email may be a response to a previous email having one or more recipients who are not part of the same user group. Furthermore, a subsequent email responding to the current email and/or is similar to the current email may also be assigned to the same category. One or more actions may be performed based on the current email and the subsequent email being assigned to the category. The actions may be performed to prevent the current email and the subsequent email from being sent to a recipient who is not part of the same user group. Related systems and computer program products are also provided.

A method may include assigning, to a category, a current email in response to a removal of one or more recipients of the current email, such that the remaining recipients of the current email are part of a same user group. The current email may be a response to a previous email having one or more recipients who are not part of the same user group. Furthermore, a subsequent email responding to the current email and/or is similar to the current email may also be assigned to the same category. One or more actions may be performed based on the current email and the subsequent email being assigned to the category. The actions may be performed to prevent the current email and the subsequent email from being sent to a recipient who is not part of the same user group. Related systems and computer program products are also provided.

A method for improving communications in a digital collaboration environment by receiving a communication directed to a first user, determining that the first user is unavailable, in response to determining that the first user is unavailable, determining a second user based on an attribute, and notifying the second user about the communication directed to the first user.

Some embodiments use text and/or image processing methods to determine whether a user of an electronic messaging platform is subject to an online threat such as cyberbullying, sexual grooming, and identity theft, among others. In some embodiments, a text content of electronic messages is automatically harvested and aggregated into conversations. Conversation data are then analyzed to extract various threat indicators. A result of a text analysis may be combined with a result of an analysis of an image transmitted as part of the respective conversation. When a threat is detected, some embodiments automatically send a notification to a third party (e.g., parent, teacher, etc.)