Integration of VoIP phone services with Intelligent Cloud Voice Recognition for emergency services overcomes limitations of conventional residential telephone technology to inexpensively provide more useful and advanced residential telephone services. For example, in an embodiment, a communication method may comprise establishing a communications session between either a user device and a telephone system or between a user device and voice recognition system, if the communications session is between a user device and a telephone system, extending the communications session to include a voice recognition system, if the communications session is between a user device and a voice recognition system, extending the communications session to include a telephone system, providing voice or speech information to the voice recognition system from the user device, and performing at least one function with the voice recognition system based on the provided voice or speech information.

The disclosed embodiments include computerized methods, systems, and devices, including computer programs encoded on a computer storage medium, for generating terms of a search query based on a user's spoken utterances, identifying multiple cross-platform messages based on the generated terms, and to generating, via a presentation device, a single interface that enables the user to interact with identified messages. Based on a spoken utterance, the disclosed embodiments may determine user-specified search terms and/or criteria, and based on the user-specified search terms and/or criteria, may obtain cross-platform message data that corresponds to the search query. The communications device may generate one or more interface elements that describe corresponding ones of the cross-platform messages, which may be presented within a unified graphical user interface or voice-user interface by a communications device.

The disclosed embodiments include computerized methods, systems, and devices, including computer programs encoded on a computer storage medium, for generating terms of a search query based on a user's spoken utterances, identifying multiple cross-platform messages based on the generated terms, and to generating, via a presentation device, a single interface that enables the user to interact with identified messages. Based on a spoken utterance, the disclosed embodiments may determine user-specified search terms and/or criteria, and based on the user-specified search terms and/or criteria, may obtain cross-platform message data that corresponds to the search query. The communications device may generate one or more interface elements that describe corresponding ones of the cross-platform messages, which may be presented within a unified graphical user interface or voice-user interface by a communications device.

This disclosure describes, in part, techniques for establishing network-based data communications (e.g., voice calls, video calls, etc.) between a user device of a user and a remote device of another user, and transitioning the data communications to a different user device of the user based on various types of information. In some examples, the user devices may be located in one or more environments of the user, and the data communications may be transitioned between the user devices based, at least in part, on a location of the user in the environment(s) relative to the multiple devices. For instance, if a user device is performing data communications with the remote device, but it is determined that the user has moved into a closer proximity to another user device, the performance of the data communications may be transitioned to the other user device to which the user is in closer proximity.

Techniques are described herein for using a smart device such as a standalone assistant-centric interactive speaker and/or a standalone assistant-centric interactive display with speaker(s) to send a message using a messaging application on a client device such as a smartphone. A method includes: receiving, by a first device, a request from a first user to send a message to a second user; determining that a messaging application corresponding to the request is unavailable on the first device; and in response to determining that the messaging application corresponding to the request is unavailable on the first device: selecting a second device on which the messaging application corresponding to the request is available; and sending, to the second device, a command that causes the second device to send the message from the first user to the second user using the messaging application on the second device.

Described herein is a system and method for controlling a remote computer over a remote session. In an exemplary aspect, the method comprises receiving, by an intelligent personal assistant (IPA), a speech-based instruction from a user of a mobile device, the speech-based instruction comprising a request to execute a task; in response to determining, based on analysis of the speech-based instruction, an intent of the user to initiate the remote session with the remote computer: identifying, by the IPA, a remote client on the mobile device for creating the remote session with the remote computer via the cloud infrastructure; generating, by the IPA, a command object that causes a software agent on the remote computer to execute the task; and transmitting, by the IPA, the command object through the remote session to the remote computer; and presenting results for execution of the task in an interface of the remote client.

A system and method for making a call to a service provider on behalf of a user is disclosed. The system and method include using an intelligent voice assistant to call the service provider and having the intelligent voice assistant navigate an interactive voice response system to reach a representative. The system and method also include using the intelligent voice assistant to reconnect a user with a representative after an interrupted call.

Methods and systems for performing contact resolution are described herein. When initiating a communications session using a voice activated electronic device, a contact name may be resolved to determine an appropriate contact with which the communications session may be directed to. Contacts from an individual's contact list may be queried to determine a listing of probable contacts associated with the contact name, and contact identifiers associated with the contact may be determined. Using one or more rules for disambiguating between similar contact names, a single contact may be identified, and a communications session with that contact may be initiated.

An example process includes at an electronic device with one or more processors and memory: receiving a natural language input including a user request; determining whether the user request corresponds to a personal request; in accordance with a determination that the user request does not correspond to a personal request: transmitting, by the electronic device, a representation of the user request to an external electronic device; and in accordance with a determination that the user request corresponds to a personal request: initiating, by the electronic device, a task based on the user request without transmitting the representation of the user request to the external electronic device; and providing a first result based on the initiated task.

In an embodiment of the disclosure, disclosed is an electronic device including a communication module, a microphone, a first and a second wake-up recognition module, a memory, and a processor. The processor is configured to receive a first user utterance through the microphone, recognize the first user utterance based on at least one of the first or the second wake-up recognition module, when the recognized first user utterance includes specified at least one first trigger information, record at least part of the first user utterance by activating the recording function, transmit recorded data to an external device, and receive at least one of second user utterance information, which is predicted to occur at a time after the function of the speech recognition service is activated by the first wake-up recognition module, or at least one response information associated with the second user utterance from the external device.