Apparatus and methods concerning call routing are disclosed. In an example embodiment, a call alert message, indicative of the call answer options, is communicated from a data-communications server to the communication device, determined in response to receiving an incoming call for a communication device at the server. A selected option is received from the communication device. In response to the selected option indicating the first call answer option, the call is routed to the communication device as a call via a data network or in response to the selected option indicating the second call answer option, the call is routed to the communication device via a PSTN.

A method for redirecting a communication request sent by a caller terminal to a called terminal, an identifier of the caller terminal being absent from a list of identifiers of caller terminals for which the establishment of a communication with the called terminal is authorized or blocked, referred to as a white list or black list, respectively. The method includes: redirecting the communication request to a redirection terminal associated with the called terminal, distinct from the called terminal; receiving an instruction message, including the identifier of the caller terminal and an instruction relating to the white list or to the black list, depending on the instruction received, adding the identifier of the caller terminal to the white list or to the black list.

Systems and methods are disclosed herein for device selection and modified output upon receiving notifications. In one embodiment of the disclosed technique for selecting an output device for notifications, systems and methods receive an electronic notification which indicate an originator of the electronic notification. An output range is determined for each electronic device in a plurality of electronic devices. The system selects the electronic device with the smallest of determined output ranges from the plurality of electronic devices. The system determines from the indication whether the originator of the electronic notification is on a stored list of originators. If so, the system transmits the electronic notification to the selected electronic device for output.

A method of call implementation. The method includes: in response to detecting an incoming call event sent by a calling device, sending, by a called device, a status message of the incoming call event to a relay device to enable the relay device prompts the incoming call event according to the status message; and after receiving a response message for the incoming call event from the relay device, transmitting, by the called device, audio data through an audio connection between the called device and the relay device to implement a call between the relay device and the calling device.

A computer-implemented method is disclosed for integrating at least one first communication terminal assigned to a user as a preferred device in a static configuration of a communication system and/or for dynamically switching from a first communication terminal used as a preferred device to a second communication terminal as a preferred device for providing a one-number service using the preferred device, to which a one-number service number is assigned, wherein at least two communication terminals are statically assigned to the user and a preferred device is also dynamically assigned to the user through a virtual device. Also disclosed is communication system designed for this purpose.

An electronic device capable of forwarding a message is provided. When the electronic device receives a message and determines that a user is not around, the electronic device transmits the received message to a second electronic device that the user is around. Therefore, the user will not miss important messages. A method for forwarding messages is also provided.

Proximity of a user/device to a designated location or other user/device can be determined and used to trigger automatic reconfiguration of a telephone ring list associated with the user/device. Accordingly, there is no need for manual reconfiguration to accommodate changes in the user's location or schedule. Specific phone numbers may be added or removed from a user's ring list based on proximity information, and the ring list may be reconfigured as the user arrives at or departs from a designated location. The user's desired phones will automatically ring for incoming calls based on the ring list and/or an identification of the incoming call.

An application server for use in a telecommunications network. The application server comprises a receiver for receiving an indication of a call setup or message to a fixed line telephone number of a subscriber, a determining unit for determining whether a mobile station of the subscriber is connected to a home femtocell of the subscriber, and a redirection unit for causing the call setup or message to be redirected towards the mobile station if the subscriber's mobile station is connected to the home femtocell.

A method has steps for receiving at a call center implemented in a network, a first call from a caller using a first telephony-enabled device, connecting the received first call to an agent in the call center, creating and storing in a data repository at the call center a live call record associating an identity of the caller or a device of the caller with the agent to whom the first call is connected, receiving, while the first call is active, a second call from the same caller using a second telephony-enabled device, querying the data repository and discovering the live call record, routing the second call to the same agent to whom the first call is routed, and terminating the first call, but leaving the live call record in place.

Disclosed is a method for establishing a telecommunications link (C1, C2, C3) for a user to whom a first communications terminal (D1) is allocated. According to said method, an allocation information is made available to a control program (100, 22) running on a CTI server (20) for establishing the telecommunications link (C1, C2, C3), in which information a first allocation (72, 92) is defined for the first communications terminal (D1) as specified by the user, said first allocation defining an allocation of a second communications terminal (D3, D4) to the first communications terminal (D1). The telecommunications link (C1, C2, C3) is established by the control program (100, 22) in accordance with the first allocation, using the second communications terminal (D3, D4) instead of the first communications terminal (D1). The method is characterized in that in the allocation information a second allocation (70, 90) is defined, by which the first communications terminal (D1) is signaled to the control program (100, 22) as being the only terminal used by the user in the telecommunications link established (C1, C2, C3). The invention further provides a corresponding system.