Aspects of the present disclosure involve systems, methods, computer program products, and the like, for managing software telephones and telephone services, such as customer service support or sales, for multiple clients. Methods consistent with the present disclosure may be implemented as non-transitory computer-readable storage medium, where a processor executes instructions out of a memory when services are provided or organized during a telephone call or a text message communication session. In general, a telephone or text messaging service may be managed along multiple different components including origination services, platform services, and termination services without introducing additional conferencing and/or secondary voice conferencing sessions to calls between clients and respective customers.

Each of number management devices of a number management system includes a request reception unit configured to receive a number update request including number portability information, a transaction generation unit configured to generate a transaction for the received number portability information, a block proposal unit configured to acquire each of transactions generated in response to a plurality of number update requests, generate a block to be newly proposed, and transmit the generated block to be proposed to each of the plurality of number management devices, and a block approval unit configured to approve the block to be proposed by confirming a predetermined normal state of the block to be proposed and store the block to be proposed in a storage unit, with the block to be proposed connected to the block stored as the blockchain.

Analysis and graphical rendering of subscriber data is provided. A data analysis component is provided that obtains a set of subscriber data, correlates various subsets of the subscriber data to determine a plurality of data relationships, and graphical renders the subscriber data as a heat map, a fractal map, a tree map, a three dimensional plot, a three dimensional map, a graph, a chart, etc. based on a scale associated with the data relationships. In addition, the data analysis component can obtain a set of line number portability data that can be correlated with the various subsets of the subscriber data to determine the data relationships.

A number management unit (11) of a number management system (1) generates a transaction using number portability information including a telephone number and encrypted connection destination information, newly generates a block using multiple transactions, approves the generated block, and stores the block in a number database (13) as a blockchain. A number resolution unit (12) searches transactions in the blockchain using a telephone number that is a query target as a key, extracts and decrypts the encrypted connection destination information corresponding to the query telephone number, and sends the connection destination information corresponding to the query telephone number as a response.

Techniques are described for managing phone numbers associated with a telephony system to reduce the likelihood that calls or transmissions directed to a subscriber or endpoint to which a phone number was previously assigned are received by a new subscriber or endpoint to which that number is reassigned.

A number management unit (11) of a number management system (1) generates a transaction using number portability information including a hashed telephone number and connection destination information, newly generates and approves a block using multiple transactions, and stores the block in a number database (13) as a blockchain. A number resolution unit (12) hashes a telephone number that is a query target using a hash function, searches transactions in a blockchain using the hashed telephone number as a key, and sends connection destination information corresponding to the telephone number that is the query target as a response.

A method for managing an unallocated telephone number in a communication network, the telephone number being previously allocated to a user of the communication network until a suspension date. The method is implemented by an item of equipment of the network and includes: obtaining information relating to a call set-up request received by the communication network to the telephone number during an observation period of time subsequent to the suspension date; updating, according to the information relating to the call set-up request, information relating to an activity level of the telephone number in the communication network, the information relating to an activity level being representative of a number of requests to set-up a call to the telephone number received by the network for the given observation period and storing in a data table the information relating to an activity level of the telephone number in association with the telephone number.

Various technologies described herein pertain to controlling migration of a source endpoint in a source telephony system to a destination endpoint in a destination telephony system. The source endpoint is deactivated and the destination endpoint is activated as part of the migration. The migration of endpoints between the source telephony system and the destination telephony system can be performed in an individualized manner. Source information that specifies a state of the source endpoint is retrieved from the source telephony system and destination information that specifies a state of the destination endpoint is retrieved from the destination telephony system. Moreover, a validation is performed concerning whether the source endpoint is migratable to the destination endpoint based on the source information and the destination information. Subsequent to validating that the source endpoint is migratable to the destination endpoint, the migration is performed to deactivate the source endpoint and activate the destination endpoint.

The application is directed to a method and system for improving user experience with porting a telephone number to an electronic device. The method includes the steps of displaying a user interface on a display of the electronic device for initiating porting of a telephone number. Upon receiving user information via the user interface associated with the telephone number, it is determined whether the telephone number is portable. If the telephone number is portable, it is transmitted to the electronic device.

A system and method for enabling the telephone number as a platform for the association of IP-enabled services with legacy telephone service. A unified services enabler platform may be utilized to associate a customer and their telephone number with a variety of services and applications from multiple different ecosystems. The customer can continue to use their existing telephone service and in addition can utilize new IP-enabled features that are associated with their telephone number as the common ID.