A personal safety service notifies a pre-defined group of emergency contacts about an occurrence of emergency associated with a user. To do so, a personal safety service server comprising a processing device and a memory receives an indication of the emergency and a location of the emergency from a wearable mobile device and sends a notification message via a push notification displayed on user devices of a predefined group of emergency contacts indicating the occurrence of the emergency. The personal safety service server periodically receives updates to the location of the wearable mobile device from the personal safety service client application.

A personal safety service notifies a pre-defined group of emergency contacts about an occurrence of emergency associated with a user. To do so, a personal safety service server comprising a processing device and a memory receives an indication of the emergency and a location of the emergency from a wearable mobile device and sends a notification message via a push notification displayed on user devices of a predefined group of emergency contacts indicating the occurrence of the emergency. The personal safety service server periodically receives updates to the location of the wearable mobile device from the personal safety service client application.

There is disclosed in one example a mobile telephone, including: a hardware platform including a processor and a memory; a telecommunication transceiver; and instructions encoded within the memory to instruct the processor to: identify a call made via the telecommunication transceiver; analyze the call and assign the call a predicted local reputation according to the analysis, including a legitimacy confidence score; if the legitimacy confidence score is less than a first threshold, terminate the call; if the legitimacy confidence score is greater than a second threshold, cease analysis of the call; and if the legitimacy confidence score is between the first and second thresholds, continue analysis of the call.

Calls for large call queues are handled by a system that assigns agents of a call queue to one of a first group or a second group. A size of the first group or the second group is based on a number of agents in the call queue that are online. The system batch rings each agent of the first group when an incoming call is received. If the incoming call is unanswered by the first group, the system batch rings each agent of the second group.

A method for determining candidates for a person who is to handle a failure upon occurrence of a failure as call-target persons and calling the call-target persons via the Internet is provided. The method is a method which is to be executed by a server, for supporting calling of call-target persons within a list in which candidates for a person who is to handle a failure are defined as call-target persons, upon occurrence of a failure, and includes a step of calling a client of a call-target person selected from the list via the Internet, and a step of receiving a response result indicating a result of operation in response to the calling from the client of the selected call-target person.

A method for determining candidates for a person who is to handle a failure upon occurrence of a failure as call-target persons and calling the call-target persons via the Internet is provided. The method is a method which is to be executed by a server, for supporting calling of call-target persons within a list in which candidates for a person who is to handle a failure are defined as call-target persons, upon occurrence of a failure, and includes a step of calling a client of a call-target person selected from the list via the Internet, and a step of receiving a response result indicating a result of operation in response to the calling from the client of the selected call-target person.

Implementations are directed to using an assistant to initiate automated telephone calls with entities. Some implementations identify an item of interest, identify a group of entities associated with the item, and initiate the calls with the entities. During a given call with a given entity, the assistant can request a status update regarding the item, and determine a temporal delay before initiating another call with the given entity to request a further status update regarding the item based on information received responsive to the request. Other implementations receive a request to perform an action on behalf of a user, identify a group of entities that can perform the action, and initiate a given call with a given entity. During the given call, the assistant can initiate an additional call with an additional entity, and generate notification(s), for the user, based on result(s) of the given call and/or the additional call.

A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.

A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.

A connection manager manages connections for associated user devices by determining whether an incoming connection has been answered at a user device, and if so then generating and transmitting silencing commands to associated user devices using first and second wireless communication modes, with one mode being faster. Connections can comprise phone calls, and modes can comprise push and Bluetooth® messaging. The connection manager can instruct device outputs to provide connection alerts, limited to visual alerts when an associated user device is active, listen for associated user device communications, and instruct device outputs to stop providing alerts when a silencing command is received. Further, a connection manager can receive a signal regarding a headset status, route an outside connection from a phone to the headset when the headset is active or to another device when the headset is not active, detect a change in headset status, and reroute the connection accordingly.