A system, device and method for secure message thread communication is provided. The device comprises a communication interface; a display device; and, a controller configured to: generate, at the display device, a plurality of message threads, the plurality of message threads associated with different incident reports; receive multimedia data for transmission in a first message thread of the plurality of message threads; compare the multimedia data with data from the different incident reports; and when an association is determined between the multimedia data and respective data from an incident report associated with a second message thread, of the plurality of message threads: transmit, using the communication interface, the multimedia data in the second message thread, and not the first message thread.

Disclosed are systems and methods for sending emergency alerts. In some embodiments, sensors and wearable devices may trigger and send the emergency alerts and/or warning signals via available communication devices. Multi-media emergency alerts are also disclosed that include situational awareness information for effective and efficient emergency response.

Systems, devices, and methods including: capturing, by a capture device, an audio and corresponding location metadata associated with an emergency call; refining the location metadata to provide a refined location metadata; correlating, by the capture device, the refined location metadata of the emergency call with a geofenced location of the computing devices of one or more first responders (FRs); screening, by the capture device or the computing device, the emergency call data; transmitting, by the capture device, a first signal to the one or more computing devices based on the correlation, the transmitted signal including a portion of the captured audio and corresponding location metadata; receiving, by the capture device, an accept signal from the one or more computing devices of one or more FRs; transmitting, by the capture device, a second signal to the one or more computing devices based on the received accept signal.

Location determination and telephone number distribution for emergency calls is enabled by a telephony system which maintains multiple pools of telephone numbers. Each pool corresponds to a different region such that the pools of telephone numbers are defined at the region-level rather than at the site-level. The telephony system determines the location of a calling device initiating an emergency call regardless of whether the calling device is at a known site. Based on the determined location of the calling device, one of the pools of telephone numbers which corresponds to that location is selected. The telephony system thereafter distributes a telephone number for the calling device to use for the emergency call from that selected pool of telephone numbers to facilitate an emergency call between the calling device and a local public safety answering point.

The present invention provides a system, method and apparatus for initiating and handling an emergency IP request using an IP enabled device having GPS capability. The IP enabled device is monitored for one or more emergency criteria. If the emergency criteria are satisfied, global positioning data is obtained using the GPS capability and the emergency IP request is sent to an address server. The address server receives the emergency IP request, obtains local emergency services data based on the global positioning data, dials a call center station based on the local emergency services data and passes an emergency call from the IP enabled device to the call center station. This invention can be implemented as a computer program embedded in a computer readable medium wherein the steps are performed by one or more code segments.

Integration of VoIP phone services with Intelligent Cloud Voice Recognition for emergency services overcomes limitations of conventional residential telephone technology to inexpensively provide more useful and advanced residential telephone services. For example, in an embodiment, a communication method may comprise establishing a communications session between either a user device and a telephone system or between a user device and voice recognition system, if the communications session is between a user device and a telephone system, extending the communications session to include a voice recognition system, if the communications session is between a user device and a voice recognition system, extending the communications session to include a telephone system, providing voice or speech information to the voice recognition system from the user device, and performing at least one function with the voice recognition system based on the provided voice or speech information.

A method comprising obtaining a phone number of a mobile device used by a user making an emergency call. The emergency call is conducted with a recipient through a first connection. The method also comprises transmitting a uniform resource locator (URL) to the mobile device through an electronic message. The electronic message is transmitted through a second connection using the phone number. The second connection is different from the first connection. The electronic message allows the user to click on the URL to access a web browser on the mobile device, instead of a full application on the mobile device, to establish a WebRTC (Web Real-Time Communication) session to transmit a real-time video stream from the mobile device. The URL is associated with the phone number of the mobile device. The method additionally comprises receiving the real-time video stream from the mobile device through the WebRTC session. The method further comprises sending the real-time video stream to the recipient for display on a screen of the recipient. The real-time video stream is associated with a unique identifier for the mobile. Other embodiments are described.

A system and method for streaming real-time data from a user device to a dispatch unit terminal, where the method includes: identifying a connection between a user device and a call center; sending a link to the user device, wherein the link includes instructions to initiate streaming of real-time data from the user device, and further includes a unique identifier associated with the user device; and sending the real-time data to a dispatch unit terminal, where the unique identifier is used to match the real-time data with the dispatch terminal used in the first connection.

An approach for triaging injured individuals. The system receives data from one or more mobile computing devices, wherein data comprises a first location associated with an event, video data and audio data and the system analyze the received data. And the system matches one or more medical personnel with one or more injured individual of the event and generates an output list, wherein the output list comprises a second location to transport the injured individual. Furthermore, the system notifies one or more transportation personnel of the second location for transport and notifies one or more personnel at the second location of the arrival of the injured individual.

Novel tools and techniques are provided for implementing enhanced 911 call functionalities. In various embodiments, in response to receiving a 911 call request from a caller using a calling device associated with an originating telephone number (“TN”), a computing system may determine whether a user profile associated with the caller and/or the originating TN contains registered third parties on a 911 call notification list. Based on a determination that the user profile contains at least one registered third party on the 911 call notification list associated with the caller and/or the originating TN, the computing system may send a message to each of the at least one registered third party indicating that the caller has called 911, and/or may establish a listen-in only bridged connection, a full bridge connection, or a shared communication to the 911 call for each registered third party.